Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Lydia Bailey
I had a similar question last month when I was talking to my tax guy about my 2024 returns. He said the tax exemption was super specific about which months were covered and there's definitely no automatic refund coming. He actually recommended keeping withholding ON for unemployment because the amount they take out is pretty small compared to what you might owe if you have other income too. When I did my taxes, I actually got some back because I had other deductions that offset it.
wait r u talking about state taxes or federal taxes? cause thats totally different things
Good question for clarification. The exemption period applied to federal taxes only. New York State has its own tax treatment of unemployment benefits, which may differ. Always consult with a tax professional about your specific situation, especially if you have questions about state-specific tax treatments.
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Vince Eh
Here's the official update from NYSDOL about this issue: 1. The payment processing system experienced a technical failure during the batch processing of payments for week ending 8/8/2025 2. Approximately 86,000 claimants were affected 3. All affected payments are being reprocessed automatically 4. The reprocessing began on 8/15 and will continue through 8/19 5. Claimants do NOT need to recertify or take any action 6. The system is now fixed and all current/future payments should process normally If you don't see your payment by 8/20, then you should contact them directly. Their system shows which accounts were affected by the glitch, so they can verify and expedite if needed.
Gabriel Ruiz
•Thank you for this information! Where did you find these details? I've been checking the website daily but haven't seen any announcements about the issue.
Vince Eh
•It's on their Twitter account (@NYSLabor) and also if you log in to your account and look at the Messages section, there should be a system notification about it. They don't always put these announcements on the main website unfortunately.
just got my missing payment this morning!! check ur accounts everyone
Gabriel Ruiz
•Just checked and mine came through too! What a relief. Thanks everyone for confirming it was a system issue and not something wrong with my individual claim.
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Sometimes deleting your browser cookies and trying in a different browser can fix weird system errors. Might be worth a try?
Fidel Carson
•I actually tried that already - Chrome, Firefox, and even Explorer. Same issue on all of them unfortunately. But good suggestion!
Fidel Carson
UPDATE: I finally got this resolved! Used Claimyr (thanks for that recommendation!) and got through to an agent in about 20 minutes. The agent could see all my failed attempts and said there was a system flag on my account that was preventing the update. She manually removed the flag and processed my direct deposit change while I was on the phone. She said the new info should be active for my next payment. Such a relief!
Xan Dae
•That's great news! And good to know about the system flag - that seems to be happening to quite a few people lately. Glad you got it resolved before your old account closed.
Nalani Liu
•of COURSE there was a "system flag" - they probably purposely flag accounts just to make our lives difficult! But glad you got it fixed!
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Jacinda Yu
So happy for you! I remember checking my account obsessively when I was waiting for mine. It's like winning the lottery when it finally hits lol. Make sure you set aside some for taxes though - I got burned last year because I didn't realize they don't automatically withhold taxes on back pay!
OMG thank you for the tax reminder!!! I didn't even think about that. Will definitely put some aside.
Brian Downey
IM SCREAMING!!!! my backpay just hit too!!!! maybe they just did a big batch of them?!??! $8290 omgggg i cant believe it!!! dont give up hope ppl!!!
Jacinda Yu
•Congrats!! That's amazing timing! They must be clearing a backlog right now.
Zoe Stavros
Just a follow-up on this thread - for those dealing with backdating requests, here's what to expect in the process: 1. After submitting the backdating request, you'll likely need to wait 2-3 weeks for initial processing 2. If approved, you'll receive a notice to complete backdated certifications for all weeks you're claiming 3. After completing backdated certifications, payment typically takes another 1-2 weeks 4. If there are any issues with your backdated certifications, you may need to speak with a claims examiner The total process typically takes 3-5 weeks if everything goes smoothly. Document everything and be prepared to follow up regularly.
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QuantumQuester
•Thank you so much for this timeline! At least now I know what to expect. I'm going to get all my documentation together and then follow up with a call next week. This has been incredibly helpful.
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Andre Moreau
Has anyone had their backdating request denied? I'm worried they're going to reject mine and then I'll be completely out of options. My savings are almost gone and I don't know what I'll do if this doesn't work out. The anxiety is killing me!!!
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Jamal Harris
•Mine was initially "stuck in processing" for weeks until I was able to speak with someone directly. The online system doesn't handle these special cases well. That's why I mentioned the Claimyr service earlier - sometimes you need to actually talk to a human to get these complex issues resolved.
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