I'm in the same boat right now except I'm dealing with a former employer who's contesting my claim. THREE HOURS on hold yesterday and then the call dropped. This is America in 2025 - can't even get basic services working right. Makes me want to move to Canada honestly.

Just checking in - were you able to try any of the suggestions? The early morning call trick works about 40% of the time in my experience.

The whole thing is RIDICULOUS!! We shouldn't have to jump through all these hoops to get benefits we paid into with our taxes!!! All this paperwork and waiting and appealing while bills are piling up. The system is designed to make us give up!!!

I want to thank everyone for the amazing advice. I've decided to do the following: 1. Create a detailed timeline of my job search from November to January 2. Gather all my job application confirmations and interview emails 3. Write a clear statement explaining why I misunderstood when to apply 4. Request a hearing specifically in my appeal 5. Try calling again tomorrow to speak with a representative 6. If I can't get through after a couple more tries, I'll check out that Claimyr service I'll update this thread once I have news about my appeal. Fingers crossed I can get those backdated benefits!

Yes! I finally got through to someone on the phone yesterday! They confirmed my claim is under review because of the voluntary quit, but said now that I've submitted the questionnaire and uploaded my medical documentation, it should be processed within 10 business days. The agent also put a note on my account to expedite the review. So relieved to finally have some clarity! Thank you everyone for your help.

That's great news! Be sure to continue certifying weekly while you wait for the determination. If approved, you'll receive backpay for all properly certified weeks. If you have any issues with the backpay not showing up after approval, that's a separate issue you may need to address.

One more thing about school employment and partial unemployment: make sure you're calculating your hours correctly. For teachers and some staff, NYS unemployment sometimes calculates based on your contract hours, not just in-classroom time. Also, if you're paid on a 10-month schedule but it's spread across 12 months, that can affect your benefit calculation. And yes, absolutely call your employer directly about that form. Many don't realize how time-sensitive these are for employees waiting on benefits.

After I got through to NYSDOL using that service I mentioned, the agent told me something important: they sometimes send verification forms even when they aren't strictly necessary for your specific situation. It's part of their fraud prevention, but if your employer is consistently reporting your wages through their quarterly process, you might be able to ask NYSDOL to process your payment while waiting for the verification. Worth asking about if you can get through to someone!

Just to set realistic expectations - while the Senate/Assembly route is effective, keep in mind that if there's a complex issue with your claim, even the legislative offices can't always get it resolved immediately. Common issues like ID verification, employer disputes, or out-of-state wage investigations might still take additional time even after the initial contact. \n\nThat said, the benefit of going through your representatives is that you'll actually get a human being who can explain what's happening and give you a realistic timeframe, which is far better than endless pending status with no explanation.

That makes sense. I just need someone to tell me what's going on! My claim is pretty straightforward - I was laid off after 3 years at the same company, and they've confirmed they don't dispute my claim. So hopefully once I get through to someone they can resolve it quickly.