FTB login not working - 'info doesn't match records' error. Help!

Ugh, that sounds like a nightmare! I had a similar issue last year. Have you tried calling their support line? It took me forever to get through, but they were eventually able to reset my account.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/XbqD8mexcoQ

Here's what you need to do: 1. Double-check all your login info. Make sure you're using the correct username/email and password combination. 2. Clear your browser cache and cookies, then try again. 3. If that doesn't work, try using a different browser or device. 4. Still no luck? You might need to reset your password. Look for the 'Forgot Password' option on the login page. 5. If none of the above works, you'll need to contact FTB directly. Be prepared with your personal info, LLC details, and any correspondence you've had with them. 6. When you do get through, ask them to verify all your account details. Sometimes there's a mismatch in their system that needs to be corrected. 7. While you're at it, request a statement of how much you owe for your LLC. 8. If all else fails, consider visiting an FTB office in person if there's one near you. Hope this helps! Let us know how it goes.

lol welcome to the wonderful world of FTB 🤡 where nothing works and we're all just clowns trying to pay our taxes

Have you checked if there's any system maintenance going on? Sometimes they do updates that can mess with logins. Might be worth checking their Twitter or Facebook for announcements.

Ive been dealing with FTB issues for my small business for MONTHS now. its a complete disaster. I feel your pain, OP. Hang in there!

Hey, former FTB employee here. The 'information doesn't match records' error usually means there's a discrepancy in your personal info. Could be something as simple as a typo in your address or a name change that wasn't updated. When you get through to someone, ask them to verify ALL your info on file.

have u tried turning it off and on again? 🤣

Serious question: why does FTB make everything so complicated? It's like they're stuck in the 90s with their tech. Anyone know if there are plans to upgrade their systems?

This is such a common issue unfortunately! I went through the exact same thing with my business account last month. What finally worked for me was creating a completely new account from scratch with the same info - turns out there was some glitch in their system that kept flagging my original account. It's annoying to have to start over, but it might be worth a shot if nothing else works. Also, when you do get through to someone, ask them to check if your LLC entity number matches what's in their system - sometimes there's a mismatch there too.