I'm dealing with this exact same nightmare right now! Been locked out of my business account for about 2 weeks and that "information doesn't match records" error is so vague and unhelpful. Reading through all these responses has been incredibly enlightening though - I had no idea there were so many different potential causes! I'm definitely going to try the EIN vs SSN approach first since that seems to be the most successful solution based on everyone's experiences. I've been using my SSN this whole time and never considered they might want the business tax ID for LLC accounts. Also going to make sure I'm entering my business name exactly as it appears on my Articles of Organization - probably without "LLC" at the end knowing how picky their system can be. The browser clearing and early morning calling tips are really smart too. I've been trying during lunch hours when their system is probably getting hammered by everyone else having the same issues! It's honestly both maddening and reassuring to see how widespread this problem is right now. Makes me wonder if they pushed some kind of system update that broke a bunch of accounts recently. I was able to access my account just fine a few months ago and nothing has changed on my end. Thanks everyone for sharing your solutions and experiences - this community is amazing for helping each other navigate FTB's bureaucratic maze! Will definitely update this thread if I find the magic combination that works 🤞

Just wanted to chime in as someone who's been dealing with FTB issues for my small business for over a year now - this thread is absolutely incredible! The collective knowledge here is better than anything I've gotten from their actual support team. I'm seeing a lot of people mention the EIN vs SSN approach, which is brilliant. One thing I'll add that helped me with a different but related issue - if you're a single-member LLC, sometimes FTB gets confused about whether you should be treated as a sole proprietorship or corporation for login purposes. When I finally got through to someone (took 3 hours on hold), they mentioned that some accounts get "flagged" in their system and require manual review to unlock. Also, for anyone who's tried multiple browsers and cleared cache without success, try using an incognito/private browsing window. Sometimes their system doesn't like stored cookies or session data from previous failed attempts. The fact that so many people are experiencing this simultaneously definitely suggests they pushed some kind of backend update that's causing widespread login issues. Hopefully they'll acknowledge it publicly and fix it soon, but knowing FTB... we're probably on our own! Keep fighting the good fight everyone - this thread proves that persistence and community knowledge can overcome even the most dysfunctional government systems! 💪

I've been through this exact same nightmare! What worked for me was using an incognito/private browser window. Sometimes the FTB website gets confused with stored cookies and session data. Also, make sure you're not using any browser extensions that might interfere with the payment process (like ad blockers or password managers). I had to disable my VPN too - apparently FTB doesn't like it when your IP address looks suspicious. Give those a try before you go the phone route!

I've been dealing with FTB payment issues for months now and here's what I've learned: timing is everything! The FTB system seems to have the most issues during business hours (9am-5pm) and gets really unstable around tax deadlines. I've had the best luck making payments either super early in the morning (like 6-7am) or late at night (after 10pm). Also, if you're making a large payment, try breaking it into smaller chunks - sometimes the system chokes on big amounts but handles smaller ones just fine. And one last tip: bookmark the direct payment URL instead of navigating through the main site, it seems to be more stable that way.

Heads up: if you're moving for a job, get a letter from your new employer stating your start date and that it's a permanent position. That helped me a ton!

Just went through this nightmare myself! In addition to what others mentioned, I'd recommend getting a declaration of domicile if your new state offers it - it's basically an official statement that you intend to make that state your permanent home. Also, if you have kids, school enrollment records are gold. The FTB loves seeing evidence that you've moved your whole life, not just your mailing address. Save yourself the headache and gather MORE documents than you think you need - better to overwhelm them with proof than have them come back asking for more stuff later!

I actually went through something very similar with my LLC last year! The key thing is to stay calm - this happens more often than you'd think. When you call, make sure to explain that you're a pass-through entity (which sounds like you are based on your description). A few tips that helped me: - Call right when they open (8 AM sharp) - Have your LLC operating agreement handy if you have one - Ask them to walk you through why they think you need form 658 specifically In my case, it turned out there was just some confusion in their system about my LLC classification. Once we cleared that up, everything was fine. The rep even told me that form 565 was correct for my situation all along. Don't panic about penalties either - if you filed in good faith and it's just a form mix-up, they're usually pretty reasonable about it. Good luck and let us know how it goes! 🤞

This thread has been super helpful! I'm dealing with a similar LLC filing confusion right now. One thing I'd add - if you do end up needing to file an amended return, make sure you keep copies of EVERYTHING. I learned this the hard way when the FTB claimed they never received my corrected forms (even though I sent them certified mail). Also, if anyone is still having trouble getting through on the phone, try calling on Wednesdays around 10 AM - that's when I've had the best luck. Seems like Monday/Friday are their busiest days. Thanks everyone for sharing your experiences, it really helps to know we're not alone in this tax form maze! 😅

I totally get the frustration! I've been dealing with the same issue for my tax refund. One thing that helped me was checking the "Where's My Refund?" tool on the FTB website first - sometimes that has more up-to-date info than what the phone reps can see. Also, try calling the general FTB number (1-800-852-5711) instead of EDD if it's about tax refunds specifically. The wait times can still be crazy, but I've had better luck getting through there. Hang in there! 💪

Wait, are we talking about EDD (Employment Development Department) or FTB (Franchise Tax Board) here? I'm seeing some confusion in the comments. If you're checking on a tax refund, that would be FTB, not EDD. EDD handles unemployment benefits. For FTB tax refunds, definitely use the "Where's My Refund?" tool on ftb.ca.gov first - it's updated more frequently than what phone reps can see. If you still need to call, try 1-800-852-5711 early morning (like 7-8 AM). I've found Tuesday-Thursday tend to have shorter wait times than Mondays or Fridays. Hope this helps clear things up! 🤞