FTB Payment Problem: How to Actually Reach a Representative?

Ugh, I feel your pain! I've been trying to get through to them for weeks. It's like they don't want us to pay our taxes or something 🙄

I actually found a method that works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/XbqD8mexcoQ

Have you tried reaching out to them on social media? Sometimes they respond faster there. Worth a shot!

I had a similar issue last year. Here's what worked for me: 1. Call first thing in the morning when they open 2. Have all your documents ready 3. Be super polite (even if you're frustrated) 4. Ask for a direct extension or email if possible Hope this helps! Good luck!

Anyone else think its ridiculous that we have to jump through so many hoops just to pay our taxes? The system is broken af 😤

Have you checked their website? Sometimes you can resolve payment issues online without having to call. Might save you some time and headache.

I had success getting through by calling exactly at 8 AM when they open - set multiple alarms! Also, try the callback option if they offer it instead of staying on hold. I know it's frustrating, but persistence pays off. Another trick is to call on Tuesdays or Wednesdays - Mondays and Fridays tend to be their busiest days. Hope you get through soon!

I've been dealing with FTB for years and here's my strategy: try calling their business line instead of the general number - it's usually less busy. Also, if you have a CPA or tax professional, they often have better access to representatives. In the meantime, make sure you document everything - dates you called, reference numbers, etc. This will help when you finally get through. The system is definitely frustrating, but don't give up!

I feel for you @Amara! I went through this nightmare last month. Here's what finally worked for me: I called the FTB at exactly 7:59 AM (they open at 8) and kept hitting redial until I got through - took about 15 tries but I was literally first in the queue. Also, if you have any kind of payment deadline approaching, mention that upfront - they seem to prioritize urgent cases. The representative I finally reached was actually super helpful once I got through. Don't give up, and definitely try that early morning approach! 💪

I went through this exact same frustration a few months ago! What finally worked for me was using the FTB's online appointment scheduler - you can book a phone appointment and they'll call you at the scheduled time. It's buried pretty deep on their website under "Contact Us" > "Schedule a Call" but it's a game changer. I got through in 3 days instead of weeks of calling. Also, if you're dealing with a payment issue specifically, try their "Web Pay" system first - sometimes you can resolve payment problems without needing to talk to anyone. The whole system definitely needs an overhaul, but at least there are some workarounds! Good luck! 🍀

I've been lurking here for a while but had to create an account to share this - I actually work for a tax resolution company and we deal with FTB daily. Here's the insider scoop: their phone system is absolutely overwhelmed, but there are a few tricks that work. First, try calling at exactly 8:00 AM Pacific on Tuesday or Wednesday (avoid Mondays like the plague). Second, if you're calling about a payment, have your SSN, tax year, and payment amount ready - they can often resolve simple payment issues in under 10 minutes if you have everything ready. Third, and this is key - if you get disconnected, ask for the rep's direct extension before you hang up. Most people don't know you can do this, but they're allowed to give it out. Also, @GalacticGladiator is spot on about that appointment scheduler - it's a lifesaver but super hidden on their site. Hope this helps everyone here! 🙏