California Franchise Tax Board

Can't reach California Franchise Tax Board? Claimyr connects you to a live FTB agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the FTB
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the FTB drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Pro tip: If you're expecting a big refund, adjust your withholdings so you get more money throughout the year instead of waiting for a refund. It's basically an interest-free loan to the government otherwise!

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This guy finances 👆💯

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True, but some people like the forced savings of a big refund. To each their own I guess 🤷‍♂️

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I'm in the same boat as you, Bethany! Still waiting on my refund and checking the mail obsessively every day 😅 The "Where's My Refund?" tool on the FTB website has been showing "processing" for weeks now. Starting to wonder if I should expect one of those letters asking for more documentation like KingKongZilla mentioned. Thanks for starting this thread - it's reassuring to know I'm not alone in the waiting game!

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Has anyone tried contacting their local representative about this? I've heard sometimes they can help speed things up if you're having serious issues.

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Demi Hall

I'm in the same boat as many of you - been waiting about 5 weeks now and getting anxious! 😅 From what I've gathered reading through everyone's experiences, it seems like the "Where's My Refund" tool is definitely the way to go for checking status. I didn't know about the IRS2Go app either, so thanks for that tip! One thing I'm wondering - has anyone had success with filing early in the season? I'm thinking next year I might try to get my return in as soon as possible in January to avoid the rush. Also, @Sasha Ivanov, your breakdown was super helpful! I had no idea about the Taxpayer Advocate Service - that's good to know as a backup option if things get really delayed.

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idk why they make this so complicated. its not like were trying to get away with something. just tryna live our lives smh

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Just went through this process last month! You definitely don't need a driver's license - I used my lease agreement, two utility bills (electric and internet), and a bank statement showing my new address. The key thing is making sure all the dates are consistent and recent. Also, if you're dealing with California FTB specifically, they're pretty reasonable about accepting standard residency documents. One thing that helped me was organizing everything in a folder with clear labels - made the whole process smoother. Hope this helps!

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This is super reassuring to hear from someone who just went through it! The organizing tip is really smart - I definitely need to get my paperwork together better. Quick question: how recent did your utility bills need to be? I've got some from 2 months ago but wondering if that's too old.

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Quick tip: If you end up needing to call the IRS, try calling right when they open in the morning. I've had better luck getting through that way. Also, Tuesdays and Wednesdays seem to be less busy than Mondays or Fridays.

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This exact thing happened to my sister last year! Turned out her tax preparer had automatically applied for the EITC without asking her. She didn't qualify either and had to send back documentation proving her income was too high. The whole thing was resolved in about 6 weeks once she responded. Don't stress too much - just gather your documents and respond promptly. The IRS is actually pretty reasonable when it's an honest mistake like this.

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That's really reassuring to hear! It's good to know the IRS can be reasonable about these situations. I'm feeling much more confident about getting this sorted out now. Thanks for sharing your sister's experience - it really helps to know I'm not alone in dealing with this kind of mix-up!

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Has anyone tried contacting their state representative about this? I've heard sometimes they can help push things along.

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I did this last year when I had a similar issue. It actually helped! Took about 2 weeks, but things started moving after my rep's office got involved.

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Oh wow, I hadn't even thought of that. Thanks for the suggestion! I'll look into contacting my rep.

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I'm dealing with the same issue right now! Filed my return in January and still nothing. One thing that helped me get some movement was filing Form 3870 (Request for Innocent Spouse Relief) if applicable to your situation, or calling the Taxpayer Advocate Service at 1-877-777-4778. They're separate from FTB and can sometimes help when you're stuck in bureaucratic limbo. Also, make sure to document every attempt you make to contact them - dates, times, reference numbers, etc. It becomes super helpful if you need to escalate later. Good luck! 🤞

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