Money Network app won't let me transfer funds to my bank after EDD payment posted

I had this exact problem last month! For some reason, the Money Network app has been super glitchy since their recent update. Try these steps that worked for me: 1. Delete the app completely 2. Restart your phone 3. Download the app again 4. When logging in, use your email instead of username if possible 5. Make sure your phone's date/time settings are on automatic Something about the cache or how the app stores login info gets corrupted. The delete/reinstall fixed it for me and I could transfer my funds. Let me know if it works!

mine works fine maybe ur phone is the problem lol

This is why I immediately set up direct deposit to my bank account when I first applied for UI. Their Money Network system is absolutely terrible. When you eventually get back in, go to your EDD account settings and switch to direct deposit. It takes about 7-10 days to process the change, but it's SO worth it not having to deal with that awful app anymore.

THE WHOLE SYSTEM IS DESIGNED TO BE DIFFICULT ON PURPOSE!! They make it hard to get your own money hoping you'll give up. I've been on UI twice in 3 years and both times it's the same garbage. Money Network is a joke and EDD doesn't care because they have a contract with them. So we suffer while they profit off our misery.

Did you try contacting Money Network support directly? Their app has been giving me problems since January. I ended up calling their number on the back of the card and after 20 mins on hold they were able to reset something on their end that fixed it. Worth a try!

same thing happened to my brother few months ago turns out he was using caps in his password but the app is case sensitive but doesnt tell you that!! try all lowercase maybe??

BTW, if you're still having trouble getting your funds or if you need to talk to an EDD rep about any issues, I used a service called Claimyr that actually got me through to a real EDD person in about 20 minutes. It basically automates the calling process so you don't have to dial hundreds of times. Saved me hours of frustration when I had payment problems. They have a video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their site is claimyr.com. Honestly was worth it when I was desperate.

UPDATE: Finally got in! For anyone who has this issue in the future - deleting and reinstalling the app worked, BUT I also had to turn off my VPN which was apparently causing authentication issues. Now going to transfer this money ASAP before something else breaks. Thanks everyone for the suggestions!

my cousin works for edd and says they switching to a different payment system next year thank god

Just wanted to add that if you're still having issues with Money Network, you can also try using their website instead of the app - sometimes the web version works when the mobile app doesn't. Go to prepaid.moneynetwork.com and log in there. I've had to do this a few times when the app was acting up. Also, make sure you're not trying to transfer more than your daily limit - I think it's $2,500 per day for transfers to your bank account. Good luck!

I went through this exact same nightmare a few weeks ago and I'm so glad to see everyone sharing solutions here! What finally worked for me was a combination of several things mentioned above: delete/reinstall the app, clear cache completely, use WiFi instead of cellular, turn off VPN, AND log in during early morning hours (around 7 AM seemed to be the sweet spot). One additional tip I haven't seen mentioned - if you use two-factor authentication on other accounts, make sure your phone's SMS isn't delayed or blocked. Sometimes Money Network tries to send verification codes that get stuck in your carrier's system, which causes the "authentication error" even when your password is correct. Also, for anyone still struggling - the website version at prepaid.moneynetwork.com really is more stable than the app. I've switched to using it exclusively now and haven't had a single issue since. The interface isn't as pretty but it actually WORKS, which is all that matters when you need to pay rent! Hang in there everyone - this system is absolutely terrible but we've got each other's backs with all these workarounds! 💪

Just wanted to chime in as someone who's been through this Money Network hell multiple times - this whole thread is like a masterclass in fixing their broken system! I've bookmarked it for future reference because let's be real, this won't be the last time these issues happen. One thing I'd add that helped me recently: if you're getting authentication errors even after trying all these fixes, sometimes it's because Money Network has flagged your account for "suspicious activity" (aka trying to log in too many times when their system is broken). When this happens, you have to wait 24 hours before trying again OR call their support line and ask them to remove the security flag. It's frustrating but worth knowing about. Also, for anyone dealing with this stress - remember that if you're facing eviction or utility shutoffs because of Money Network delays, many landlords and utility companies will work with you if you can show proof that your unemployment payment was deposited but you can't access it due to technical issues. Screenshot your EDD account showing the payment and any error messages from Money Network. It's not ideal but it can buy you time while you sort out the technical problems. We shouldn't have to become tech experts just to access our benefits, but at least this community has created an amazing resource for everyone dealing with this broken system!

I've been having the same exact issue for the past two days! The authentication errors are driving me absolutely crazy. What's worked for me so far is using the website version (prepaid.moneynetwork.com) instead of the mobile app - it's been much more stable. I also noticed that if I have any other banking or financial apps open in the background on my phone, it seems to interfere with Money Network's login process. One more tip that saved me yesterday: if you're using your phone's hotspot or public WiFi, try switching to a more stable internet connection. The app seems really sensitive to connection quality and will throw authentication errors if there's even slight network instability. It's absolutely ridiculous that we have to jump through all these hoops just to access our own unemployment benefits, but hopefully some of these workarounds help until they fix their broken system (if they ever do). Good luck everyone!

This whole thread is absolutely amazing - you all have basically created the ultimate Money Network troubleshooting guide! I've been lurking here for months but had to jump in because I'm going through this exact same nightmare right now. My payment posted yesterday but I keep getting authentication errors no matter what I try. Reading through everyone's solutions, I'm realizing I've been making several mistakes - I was trying to log in during peak hours (around lunch time), I had my VPN running, and I never thought to close my other banking apps. I'm definitely going to try the delete/reinstall method tomorrow morning around 6:30 AM with all these other fixes applied. The expired card check is something I would never have thought of, and the tip about password managers potentially interfering is gold. It's honestly both inspiring and depressing how this community has had to solve all of EDD and Money Network's technical problems for them. But I'm so grateful you're all sharing these hard-won solutions - this thread could literally be the difference between someone making rent or facing eviction. Going to bookmark this and report back with my results. Thank you all for turning a frustrating situation into a comprehensive solution guide! 🙏

This entire thread has been absolutely invaluable - thank you everyone for sharing your hard-won solutions! I've been battling Money Network authentication errors for the past 5 days and was starting to panic about my mortgage payment. Reading through all these troubleshooting steps has given me a comprehensive game plan. I'm going to try the delete/reinstall method combined with clearing cache, switch to WiFi with VPN disabled, close all background banking apps, and attempt login around 6:30 AM tomorrow morning. The biometric login tip from Logan is something I never would have considered - I always use Face ID so I'll definitely try manual password entry. It's both heartwarming and infuriating to see how this community has essentially become the unofficial Money Network tech support that EDD should be providing. We shouldn't need a PhD in troubleshooting just to access our own benefits, but I'm incredibly grateful for everyone taking the time to document their solutions. This thread is literally helping people keep their homes and pay essential bills when the system fails them. Will definitely report back with results - hopefully I can add another success story to help the next person dealing with this broken system! 🤞