Money Network app login issues - anyone else locked out of EDD funds?

yup mines been down since tuesday. thought it was just my crappy phone lol

There's actually a system-wide update happening with Money Network this week. I got an email about it last Thursday (check your spam folder). They said there would be intermittent login issues between March 15-17 while they improve security features. Should be back up by tomorrow evening according to the email. In the meantime, if you need emergency access to your funds, you can still use the physical card at ATMs or for purchases - just the app functionality is limited.

this happns every few months with money network its SO ANNOYING!!! last time i couldnt login for a whole week and missied my car payment deadline. they dont care at all about us. try logging in thru the website instead of the app sometimes that works

I've been dealing with Money Network issues for months. Their app is notoriously unreliable. Here's what I recommend: 1. Try accessing via desktop browser in incognito mode - sometimes cached cookies can cause authentication problems 2. Call them at exactly 8:00 AM Pacific when their call volume is lowest 3. While waiting for the app to work again, you can use the physical card at any ATM (just remember there's a $3 fee at non-MoneyPass ATMs) 4. If you absolutely need to transfer funds immediately and nothing else works, consider using Claimyr (claimyr.com) to get through to an actual EDD representative who can help troubleshoot the Money Network connection issues. I used their service last month when my card was blocked after a password reset, and they got me connected to EDD within 25 minutes. They have a video demo that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Don't panic yet - even when the app is down, your money is still there and accessible via the physical card.

I'm having the EXACT same problem!!!! Been trying for TWO DAYS and nothing works. This is completely unacceptable. My benefits were deposited yesterday according to my UI Online account but I can't access them through Money Network. What happens if the app doesn't come back up soon? I have bills due!!!!!

This is why I immediately transfer my EDD funds to my personal bank account as soon as they hit the Money Network card. Their app has been problematic since they took over from Bank of America for EDD payments. One thing to try that worked for me during past outages - log in through a web browser on a computer (not your phone) and clear all cookies first. Sometimes that bypasses whatever authentication issue is happening with the app. If you're still stuck, remember that any Money Network customer service rep can help you, not just EDD. Try calling the direct Money Network number on the back of your card rather than going through EDD first.

mines working again just now! try logging in

Glad to hear it's working again! For future reference, I've found that Money Network usually sends maintenance notifications to the email address associated with your EDD account, but they don't always make it to your inbox. I set up a filter to catch emails from "@moneynetwork.com" and "@prepaidcardstatus.com" so I don't miss these updates. Also, if you're ever stuck again, most major grocery stores and pharmacies let you get cash back with purchases using the physical card - sometimes easier than finding a fee-free ATM when you're in a pinch.

I've been through this exact situation multiple times! Money Network outages are unfortunately pretty common. A few additional tips that have saved me: 1. Download the MoneyPass ATM locator app - it shows you all the fee-free ATMs near you when the main app is down 2. Keep the customer service number (1-866-692-9374) saved in your phone and try calling right when they open at 6 AM PST - much shorter wait times 3. If you have a smartphone, try switching between WiFi and mobile data when logging in - sometimes one connection works when the other doesn't 4. CVS and Walgreens both allow up to $35 cash back with any purchase using the physical card, no fees The system outages are frustrating but your funds are always secure. I learned to keep a small emergency fund in my regular checking account specifically for situations like this. Hope this helps others avoid the stress!

I just went through this exact same nightmare last week! The Money Network app has been incredibly unreliable lately. Here's what finally worked for me after trying everything else: 1. Log out completely from the app and force-close it 2. Clear your phone's cache for the Money Network app specifically (not just restart) 3. Try logging in during off-peak hours - I had success around 6 AM and late evening when fewer people are using the system 4. If the app still doesn't work, the mobile website version (m.prepaidcardstatus.com) sometimes works when the app doesn't I also learned the hard way to always have a backup plan. Now I transfer most of my EDD funds to my regular bank account within 24 hours of them hitting the Money Network card. I keep just enough on there for ATM withdrawals when needed. For immediate access to your funds while the app is down, remember you can use the physical card for purchases or ATM withdrawals. Most major retailers also offer cash back with purchases, which can be faster than finding an ATM. Hope this helps and that your login issues get resolved soon! The stress of not being able to access your benefits when bills are due is absolutely terrible.

I've been following this thread and wanted to share something that might help future folks dealing with Money Network issues. I work in IT and noticed that many of these login problems happen during their scheduled maintenance windows, but they're terrible at communicating the exact timing. Here's what I've learned from dealing with similar systems: the authentication servers often get overwhelmed when they come back online after maintenance because everyone tries to log in at once. If you're still having trouble even after the "scheduled" end time, try waiting 2-3 hours after the official maintenance window ends before attempting to log in again. Also, for anyone tech-savvy, you can check if their servers are actually responding by pinging prepaidcardstatus.com - if you get timeouts, the issue is definitely on their end and not your device. Just open Command Prompt (Windows) or Terminal (Mac) and type "ping prepaidcardstatus.com" to test connectivity. The community advice here about having multiple backup plans is absolutely essential. I keep a small emergency fund in my regular checking account specifically for these situations, and I've taught my elderly neighbor (who also gets EDD benefits) about the cash back options at stores since she's not comfortable with apps or websites. We have to look out for each other when these systems fail us!

Wow, this thread has been a lifesaver! I'm dealing with the exact same Money Network login issues right now and was starting to panic about my upcoming bills. After reading through everyone's suggestions, I tried the mobile website (m.prepaidcardstatus.com) and it worked when the app wouldn't! I also had no idea about the MoneyPass ATM locator app or that you could get cash back at grocery stores with the physical card - downloading that app right now. The tip about setting up email filters for Money Network notifications is brilliant too. Just checked my spam folder and found a maintenance notification from last week that I completely missed. This community has basically created the user guide that Money Network should have provided but didn't. I'm definitely going to start transferring my benefits to my regular bank account immediately after they hit, and I'm looking into opening a credit union account specifically for EDD transfers like several people suggested. Thanks to everyone who shared their hard-earned solutions - you've probably saved me from late fees and a lot of stress! It's incredible how supportive this community is in helping each other navigate these frustrating system failures.

This thread is incredible and couldn't have come at a better time! I'm dealing with the exact same Money Network login issues right now and was literally about to have a breakdown over potentially missing my car payment. Reading through all these solutions has given me so much hope and practical steps to try. I had no idea about the mobile website workaround or that clearing app cache was different from just restarting my phone. Just tried the m.prepaidcardstatus.com site and it's loading (though still having authentication issues), but that's further than I've gotten with the app in 2 days! The community knowledge here is absolutely mind-blowing. I've learned more useful information in this one thread than from hours of trying to navigate Money Network's terrible customer service. Already downloading the MoneyPass app, setting up those email filters, and planning to open a separate account for immediate transfers once this nightmare is over. Special thanks to everyone who mentioned the physical card still works during app outages - I completely forgot I could just go to an ATM or get cash back at the grocery store. Sometimes when you're panicking about technology not working, you forget about the simple physical solutions right in front of you! This community support is exactly what we need when dealing with these unreliable systems. You've all probably saved dozens of people from late fees and financial stress. Bookmarking this entire thread as my go-to Money Network survival guide!