Money Network Card account suddenly locked - can't access funds even after calling rep

The same thing happened to me last month! The Money Network security system is ridiculously sensitive. What worked for me was waiting exactly 24 hours (not just 'a few hours' like they say), then trying again using a different device than the one you got locked out on. I had to use my laptop instead of my phone. Also make sure you're clearing your browser cache before trying again. When you do get back in, immediately set up the text verification option for future logins - it's much more reliable than just the password.

money network is THE WORST!!!! been locked out 3 times in 2 months 🤬🤬🤬 their whole system is garbage, my friend said to just transfer everything out as soon as it hits ur card dont even leave anything on there

This is a common problem with the Money Network cards that EDD uses for unemployment benefits. The security system is designed to be extremely cautious (which is good for preventing fraud) but terrible for user experience. Here's what you need to do: 1. Wait the full 24 hours as others suggested 2. Call the number on the back of your card again, but this time ask specifically for a "security reset" not just a password reset 3. Have them send the verification code to a different method than before (email if you used phone before, or vice versa) 4. When you get back in, adjust your security settings to add multiple verification methods The phone transfers generally still process even when locked out of the online account, so that money should appear in your bank in 2-3 business days. In the future, many people find it easier to set up direct deposit to your bank account instead of using the Money Network card - you can change this in your UI Online account settings.

My cousin had this exact same issue when she got unemployment last year! She said it was because she was trying to log in from a different IP address than when she first registered the card (she was at her mom's house). Something about their fraud detection being super aggressive.

I went through this exact nightmare with Money Network last year and spent HOURS trying to get it resolved through their regular customer service with no luck. I finally found a service called Claimyr (claimyr.com) that helped me connect with an actual EDD representative who could override the security lock on my account. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep was able to issue an immediate override since they could verify my identity on their end. It saved me from waiting 3-5 business days for the security hold to clear automatically. Might be worth looking into if your money is urgent and you can't wait for the normal reset process.

have u tried using incognito mode? sometimes the browser stores old info and thats why it keeps rejecting ur login. worked for me last time

For anyone dealing with Money Network card issues, it's important to understand the difference between their regular customer service and their security department. Regular CS reps cannot help with account lockouts - you need to specifically request their security team. Call 1-866-692-9374 (the number on the back of your card), then press 0 to speak with a rep, and immediately ask for the "Security Department" or "Fraud Prevention Team." They're the only ones authorized to perform true account unlocks. The standard customer service can only give temporary passwords which often don't work if your account is in security lockdown mode. Also, be prepared to answer detailed verification questions - they'll ask about recent transactions and possibly the last four of your social.

i had this problem too!! what worked for me was deleting all my cookies and browser history, restart my computer, then wait till like 3am to try again (less server traffic maybe??) and somehow it worked lol. these prepaid card websites are always so glitchy!!

UPDATE: I got back into my account! Followed advice from several of you - waited 24+ hours, called and specifically asked for the Security Department, cleared all browser data, and used my laptop instead of my phone. The security specialist had me verify some recent transactions and then sent a special reset link to my email that actually worked! My bank transfer from yesterday also went through successfully. Thanks for all your help everyone!

So glad you got this resolved! This thread is incredibly helpful - I'm bookmarking it in case I run into the same issue. The Money Network system really needs an overhaul, but at least there are workarounds. Your experience with the Security Department specifically is really valuable info that I hadn't seen mentioned in other forums. Thanks for taking the time to update us with what worked!

I'm currently dealing with this exact same issue right now! My Money Network card got locked yesterday after what I thought were correct login attempts, and I've been panicking about accessing my funds. Reading through all these responses has been incredibly reassuring - especially knowing that the phone transfers still go through even when locked out of online access. I'm going to follow the advice here and wait the full 24 hours before calling specifically for the Security Department tomorrow. It's frustrating that their regular customer service can't actually help with lockouts, but at least now I know who to ask for. Thanks everyone for sharing your experiences and solutions!

This is such a comprehensive thread - thank you all for sharing your experiences! I'm saving this for future reference. One additional tip I learned from my own Money Network struggles: if you're still having trouble after trying all these steps, you can also visit a physical Bank of America branch (they partner with Money Network for EDD cards). The tellers there can sometimes help verify your identity and call Money Network's backend support on your behalf. It's not widely advertised, but I had success with this when their phone support couldn't resolve my issue. Obviously calling the Security Department directly is faster, but the branch option can be a good backup if you're still stuck!

This thread has been incredibly helpful! I'm dealing with a similar Money Network lockout situation right now and was feeling pretty hopeless until I read all these solutions. The tip about asking specifically for the Security Department instead of regular customer service is gold - I wasted 2 hours yesterday with a regular rep who kept giving me the runaround. I'm planning to call first thing tomorrow morning and follow the steps outlined here: wait the full 24 hours, use a different device with cleared browser data, and ask directly for Security/Fraud Prevention. It's reassuring to know that others have successfully gotten through this nightmare! I'll definitely be switching to direct deposit once I get back in - this card system is way too unreliable for something as important as unemployment benefits.

This entire thread should be pinned or turned into a FAQ! I've been helping my elderly neighbor with her EDD benefits and she's run into this Money Network lockout issue twice now. The most frustrating part is that their regular customer service acts like they can help but they really can't - we wasted so much time before finding out about the Security Department. The tip about having your EDD customer account number ready is crucial too - they asked for it immediately when we finally got through to the right department. For anyone still struggling with this, I'd also recommend writing down all the verification info they might ask for (recent transaction amounts, dates, etc.) before you call so you're not scrambling to remember details while on the phone. It's ridiculous that we have to jump through so many hoops to access our own money, but at least this community has figured out the workarounds!

This thread is absolutely incredible - thank you everyone for sharing such detailed solutions! I'm actually bookmarking this because I have a feeling Money Network issues are going to keep happening. What really stands out to me is how much better the Security Department is compared to regular customer service. It seems like Money Network's regular reps literally can't access the tools needed to fix lockouts, which explains why they just give useless temporary passwords that don't work. The fact that multiple people have confirmed this pattern makes it clear this isn't just bad luck - it's a systemic issue with their support structure. For anyone reading this in the future: skip the frustration and ask for Security/Fraud Prevention right away. Don't waste hours with regular customer service like so many of us did!

Just wanted to add another data point - I experienced this exact same lockout issue about 3 weeks ago and can confirm everything people are saying about the Security Department being the key. What I learned that might help others: when you call that main number (1-866-692-9374), you can actually skip the automated menu entirely by pressing 0 multiple times right when the call connects. This gets you to a human faster. Then immediately say "I need the Security Department for an account lockout" - don't let them transfer you to regular customer service first. The Security rep was able to unlock my account in about 10 minutes after verifying my identity. Also, they mentioned that using public WiFi (like at coffee shops or libraries) can trigger their fraud detection, so that might be something to avoid in the future. Hope this helps anyone still dealing with this frustrating situation!

Wow, this thread is like a goldmine of information! I'm actually dealing with a Money Network lockout right now (happened this morning) and was about to panic until I found this. The consensus seems clear: wait 24 hours, call specifically for the Security Department at 1-866-692-9374, and have all your verification info ready. I love the tip about pressing 0 multiple times to skip the automated menu - those phone trees are the worst when you're already stressed. It's honestly ridiculous that we need a whole strategy guide just to access our own unemployment benefits, but I'm so grateful this community figured out the actual solutions. I'll definitely be switching to direct deposit once I get back in. Thanks everyone for sharing your experiences - it's really reassuring to know this is solvable and I'm not alone in dealing with this broken system!

This thread is incredible - I wish I had found something like this when I was dealing with my Money Network lockout last month! I ended up figuring out some of these solutions the hard way after days of frustration. One thing I'd add that I haven't seen mentioned yet: if you're planning to switch to direct deposit (which you absolutely should), make sure your bank account has been open for at least 30 days before you make the switch. I tried to switch to a brand new account and EDD rejected it, forcing me to stick with the problematic Money Network card for another month. Also, for anyone who travels frequently or moves around, Money Network's fraud detection seems to flag logins from different cities even within the same state. I learned to always log in from the same location/device when possible. Thanks to everyone who contributed to this amazing troubleshooting guide - you're helping so many people avoid the nightmare of dealing with this broken system!

This thread has been a lifesaver! I'm dealing with a Money Network lockout right now (day 2 of being unable to access my account) and was getting really anxious about my pending payment. Reading everyone's experiences has given me so much relief - especially knowing that phone transfers still process even when you're locked out of online access. I tried calling yesterday but made the mistake of just talking to regular customer service who gave me the usual "temporary password that doesn't work" runaround. Tomorrow I'm going to follow the proven strategy from this thread: call 1-866-692-9374, press 0 multiple times to skip the menu, and immediately ask for the Security Department. I've already written down all my recent transaction info and EDD account number so I'm ready for their verification questions. It's absolutely crazy that we need this level of strategy just to access our own money, but I'm so grateful this community figured out the actual solution. Once I get back in, direct deposit is my first priority - this card system is way too unreliable for something as essential as unemployment benefits!

This has become the most comprehensive Money Network troubleshooting guide I've ever seen! As someone who went through multiple lockouts over the past year, I can confirm everything shared here. The Security Department route is absolutely the key - I wish I had known about this months ago instead of wasting countless hours with regular customer service who literally cannot help with lockouts. One additional tip I learned from my experience: if you're calling during busy periods and getting long hold times, try calling right at 8 AM when they open or around 4-5 PM when call volume tends to drop. Also, when the Security Department does their verification, they might ask about transactions from several weeks back, not just recent ones, so try to review your account history if you have access to any old statements or emails. The direct deposit switch is 100% worth it - I made the change 6 months ago and haven't had a single issue since. No more worrying about card lockouts, failed logins, or website glitches. Payments just show up reliably in my bank account 1-2 days after certification. For anyone still dealing with Money Network: hang in there, follow the advice in this thread, and then get off that card system as soon as possible!