Money Network card app completely locked me out - can't reset password or access funds

same thing happened 2 me last week!! the app is garbage lately. try clearing cache or using different browser for the website, worked for me eventually

The Money Network system has been having technical issues since they did that update two weeks ago. A few things to try: 1. Use a desktop/laptop computer rather than phone 2. Try logging in during non-peak hours (early morning works best) 3. Make sure your email address on file is correct - reset emails often go to spam folders 4. If all else fails, you can visit any Bank of America branch with your card and ID to withdraw funds directly The system typically resolves these authentication issues within 48-72 hours automatically, but that doesn't help when you need access immediately.

I've been dealing with Money Network issues for MONTHS! Their entire system is designed to make it difficult to access YOUR OWN MONEY. It's ridiculous that EDD forces us to use this horrible service instead of just doing direct deposit like every other normal organization!!! When I finally got through to customer service after calling 11 TIMES, they told me it would take 7-10 business days to reset my account access. SERIOUSLY?!?! How is that acceptable when people have bills to pay?

After struggling with Money Network issues myself, I finally managed to get through to an EDD representative who helped me sort it out. I used Claimyr (claimyr.com) to get past the busy signals and actually speak to someone at EDD. They have this video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep explained that they can actually help with Money Network card access issues, which I didn't realize. They were able to verify my identity and escalate the issue to get my account unlocked within 24 hours instead of waiting for the standard process.

This happened to me once when I entered my password wrong too many times. Have you tried calling from a different phone number? Sometimes their system flags your number if you call repeatedly. Also make sure you're using the right website - there's www.moneynetwork.com AND prepaid.moneynetwork.com and they're totally different systems!

I had this exact issue last month and it was incredibly stressful. Turns out there was a security flag on my account because I tried logging in from a new device. What finally worked for me was: 1. Clear all browser cookies and cache 2. Use Chrome in incognito mode (or Firefox private browsing) 3. Go to prepaid.moneynetwork.com (not the regular site) 4. When it asks for DOB and last 4 of SSN, make sure to enter it EXACTLY as you did when you first registered If that doesn't work, call 1-888-929-2460 which is their special account recovery line. It has a different queue than the regular customer service number.

any luck yet? my friend said the app is working again 4 her today