Money Network Card app login issues - can't access EDD benefits for 3 days

This happened to me last month! The Money Network app is super glitchy. Do you have the physical card? You can always use it directly at an ATM to withdraw cash if you're desperate for rent money. Their customer service is notoriously awful - I got through once after calling at exactly 8:00am when they open.

mine is working fine just checked it

There are several reasons why you might be experiencing this problem with your Money Network card account: 1. The Money Network system undergoes maintenance every Tuesday night from approximately 11PM-3AM PST, which sometimes causes lingering issues into Wednesday. 2. If you've recently changed your password or updated your phone, you may need to completely reset your account access. 3. Some users experience connection problems when their phone's operating system updates. Try these troubleshooting steps: - Clear your browser cache if using the website - Use a different internet connection (switch from wifi to cellular data or vice versa) - Call 1-866-692-9374 (not the number on the card) which is their dedicated tech support line - If you need to speak with an actual EDD representative about your Money Network card issues, I'd recommend using Claimyr (claimyr.com). They have a service that gets you through to an EDD agent without the endless waiting. I used them when my card was locked and they got me through in about 15 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

Just wanted to add that Money Network has been having widespread login issues this week. I work at a job center and we've had at least 8 people come in with the exact same problem since Wednesday. Their tech team is aware of it but they haven't provided an ETA for a fix. For your immediate rent situation - call your landlord TODAY and explain the situation. If you can show proof of your benefits being deposited to the card (screenshot of previous transactions or your award letter), most landlords will work with you for a few days extension. Also, the Money Network card allows you to do bill pay directly from the card without transferring to your bank. If your landlord accepts electronic payments, you might be able to pay directly from your card balance if you can get through to customer service.

have you tried loggin in on a computer instead of the app? sometimes the website works when the app doesnt

I had a similar issue last month and it drove me INSANE!!! The Money Network system is GARBAGE. EDD needs to go back to direct deposit like every other normal government agency!!! After THREE DAYS of calling I finally got through to someone who told me my account got flagged for "suspicious activity" because I logged in from a different IP address (I was at my sister's house using her wifi). They had to send me a verification code through postal mail which took ANOTHER week to arrive. Meanwhile I had $2700 sitting there I couldn't access!!! Call the fraud department directly at 1-855-279-1678. The regular customer service people couldn't help me AT ALL.

try logging in at exactly midnight sometimes the system resets then

Hey everyone - just a quick update, I managed to get through to Money Network this morning at 8:05am. The representative confirmed they're having a system issue affecting 'a subset of users' since their Tuesday maintenance. They said it should be resolved by end of day tomorrow (Friday). They're able to help with emergency transactions over the phone if you can verify your identity.

UPDATE: I finally got through using the fraud department number that @angryedd4ever suggested! Turns out my account WAS flagged for suspicious activity because I logged in from the coffee shop. They were able to verify my identity over the phone and reset my access. I'm back in my account now and was able to transfer money for rent. Thanks everyone for your help!!!

Wow, this whole thread is incredibly helpful! I'm dealing with a similar situation right now - my Money Network app has been giving me errors for the past two days and I was starting to panic. Reading through everyone's experiences and solutions gives me hope that I can get this resolved. It's frustrating that EDD uses such a glitchy system, but at least there's a community here to help each other out. Going to try calling that fraud department number first thing tomorrow morning. Thanks to everyone who shared their stories and solutions!