EDD Money Network card suddenly giving transaction errors at ATM - can't access my funds

This happened to me last month. Three things you should check immediately: 1. Call the number on the back of your card to make sure it hasn't been locked for suspicious activity. Sometimes they'll freeze it if you use it at a new ATM location they don't recognize. 2. Check if you've hit your daily withdrawal limit. There's a $1000 daily ATM limit with these cards. 3. Try using it as a debit card at a grocery store for a small purchase to see if the card is working at all or if it's just the ATM function. FYI - if you can't get it resolved by calling the Money Network number, you might need to speak with EDD directly since they're the ones who authorize the funds.

If your Money Network card isn't working for withdrawals AND the app can't locate your card, it might be deactivated. This can happen if: - Your card expired (they're good for 3 years) - There was suspected fraud - EDD requested a freeze - Your personal info changed Call Money Network at 1-866-323-2311 and speak to a live person. You'll need to press specific options to bypass the automated system - usually something like 0 or # repeatedly can get you to a representative. If you truly can't reach them, you might need to contact EDD directly to find out what's happening with your benefits payment method.

I went thru THE EXACT SAME ISSUE last week!!! tried to get $$ at 7-11 ATM and got error, then app said card not found. Turns out my card was FROZEN bc someone tried to use my card # online!!! I never knew until I finally got through to Money Network. They unfroze it after verifying my identity. Took like 4 hrs to reach a human tho, their phone system is the WORST.

have you checked ur actual edd account online? sometimes they switch ur payment method back to paper check without tellin u. happend to me last year. i was wasting time with money network when edd had already mailed me a check instead.

I had to reach an EDD representative to fix a similar issue with my Money Network card last month. After trying for days, I eventually used a service called Claimyr (claimyr.com) that got me connected to an EDD rep within 20 minutes when I had been trying for days on my own. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep was able to see exactly what was happening with my card and directed me to the right department at Money Network to fix it. Apparently there are different support teams at Money Network depending on what the issue is, and only EDD knew which one I needed.

UPDATE: I finally got through to Money Network after trying that tip about pressing 0 multiple times. Just like @system_critic mentioned, my card was frozen due to suspected fraud! Apparently using my card at that new gas station triggered their fraud alert system. They verified my identity and unfroze the card immediately. So for anyone else who runs into this issue - keep trying to reach a human at Money Network. Once I got someone on the line, it only took 5 minutes to fix!

My entire family lost access to our bank accounts last month because a pipe burst in our bathroom and flooded the house and we had to go stay with my sister in Ohio and Wells Fargo thought someone stole our identity because we were suddenly making purchases in a different state and it took 9 days to get it all sorted out which was a complete nightmare because we were dealing with insurance and contractors for the flood damage at the same time so I totally understand your frustration with these automatic fraud systems!

For future reference for anyone reading this thread: It's a good idea to set up direct deposit for your EDD benefits instead of using the Money Network card if possible. Here's how: 1. Log in to UI Online 2. Go to "Profile" 3. Select "Payment Method" 4. Choose "Direct Deposit" 5. Enter your bank information It typically takes 1-2 payment cycles to switch over, but then you avoid all these Money Network card issues entirely. Just make sure you empty your card before switching!

I'm glad you got this resolved! This thread is really helpful - I had no idea that using your EDD card at a new location could trigger a fraud freeze. It's frustrating that Money Network doesn't send any kind of notification when this happens. I've been using my card at the same ATM for months but was planning to travel next week for a job interview. Now I know to call them ahead of time to let them know I'll be using it in a different city. Thanks everyone for sharing your experiences!

This is such valuable information! I've been dealing with random "card declined" messages at different stores over the past few weeks and never thought it could be fraud alerts. I always assumed it was just the store's card reader having issues. After reading this thread, I'm wondering if my card has been getting temporarily frozen and unfrozen without me realizing it. I'm going to call Money Network tomorrow to ask about my account activity and see if there have been any fraud alerts. Thanks @GalacticGuardian for posting about this - you probably saved a lot of people from similar panic situations!

This is exactly why I always keep the Money Network customer service number saved in my phone now! I learned the hard way after my card got frozen during a grocery shopping trip and I had no way to pay. One tip that worked for me when calling their support line - if you get stuck in the automated system, try saying "representative" or "agent" repeatedly instead of just pressing 0. Sometimes their voice recognition will transfer you faster than the number options. Also, if anyone is still having trouble reaching them, try calling early in the morning (like 7-8 AM) - the wait times are usually much shorter then.