EDD Money Network card activated but won't work at ATM - balance shows on phone but not at machine
I just received my new EDD Money Network card yesterday and activated it over the phone without any issues. When I tried to use it at the ATM this morning, I couldn't withdraw any cash, and the ATM wouldn't even display my balance. I called the customer service number on the back of the card to check my balance, and it shows I have $3,875 available (my backpay finally came through!). But when I try to access the Money Network mobile app, it keeps crashing on my phone. I also tried to log in through the website and it says my account can't be found. Has anyone else experienced these issues with their new EDD debit card? How did you fix it? I really need access to these funds ASAP as my rent is due next week.
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Aliyah Debovski
This happened to me too! The Money Network cards have a lot of security features that sometimes cause delays after activation. Here's what worked for me: 1. Wait 24 hours after phone activation before trying ATM withdrawals 2. Make sure you created a unique PIN (not 1234 or your birth year) 3. Try a Bank of America ATM specifically - they seem to work better with these cards 4. For the app issues, delete and reinstall the Money Network app 5. For the website, try clearing your browser cookies or using incognito mode If none of that works, you'll need to call Money Network directly at the number on the back of your card. Sometimes they need to manually activate certain functions on your card.
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Ally Tailer
•Thanks for the suggestions! I did use a random PIN and I tried Bank of America first since I know they're the official EDD bank partner. I'll try waiting until tomorrow and reinstalling the app. Did you have to do anything special to get your online account to work?
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Miranda Singer
the app NEVER works lol. dont even bother with it. just use the atm after 24hrs and itll be fine. i always use 7-11 atms cuz they dont charge extra fees for money network
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Ally Tailer
•Good to know about 7-11 ATMs! I'll give that a try tomorrow. Do you know if there's a daily withdrawal limit? I need to take out enough for rent.
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Cass Green
I HATE these stupid Money Network cards!!!! EDD switched from Bank of America last year and everything's been a NIGHTMARE since then. My card wouldn't work for a WEEK after activation! When I called customer service they just kept transferring me around in circles. No help whatsoever!!! And then when it finally did work, there's a $1,000 daily withdrawal limit which is USELESS if you're trying to pay rent in California. The website is always "down for maintenance" whenever I need it most. My advice - transfer all your money to your regular bank account as soon as you get access. Don't leave it on that garbage card.
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Finley Garrett
•The daily ATM withdrawal limit is $1,000, but you can do a teller withdrawal at any bank that accepts Visa for up to $4,000 per day. You just need to know your PIN and have your ID with you. I agree about transferring to your bank account though - it's much more reliable.
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Madison Tipne
Have you tried calling EDD directly? Sometimes they need to verify something on their end before the funds are fully released to your card. I had a similar issue and it turned out there was a hold on my account due to a verification problem.
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Ally Tailer
•I've been trying to call EDD for 2 days but just get the 'too many callers' message and then it hangs up. Super frustrating since the money is technically there but I can't access it!
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Holly Lascelles
If you need to reach EDD quickly, I'd recommend trying Claimyr. I was in a similar situation with my Money Network card not working properly and couldn't get through to anyone at EDD. Claimyr connected me with an EDD agent within 25 minutes when I had been trying for days on my own. They have a video demo of how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website is claimyr.com. The agent was able to remove a hold on my account that was preventing full access to my card. Definitely worth it when you're in a time-sensitive situation like needing to pay rent.
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Cass Green
•These service things are just another way to make money off desperate people who can't get through to EDD! The whole system is BROKEN if we have to PAY just to talk to someone about OUR MONEY!!!
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Holly Lascelles
•I understand your frustration with the system. I was skeptical too but honestly was desperate after trying for a week straight. Up to you if you want to keep trying on your own, but for me it saved hours of redial frustration.
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Malia Ponder
my cosuin had this problem it was bcuz he put the wrong zip code when he was trying to use the card. make sure ur using the zip code thats on file with edd not ur new address if u moved recently
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Ally Tailer
•Hmm, I did move last month but I updated my address with EDD right away. I wonder if that could be the issue. I'll try my old zip code when I attempt again. Thanks for the tip!
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Aliyah Debovski
Just checking back - were you able to resolve this? I remembered another important detail - sometimes these cards get sent with a temporary freeze for security reasons. If you call the Money Network number and specifically ask if there's a security freeze, they might be able to remove it immediately.
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Ally Tailer
•Yes! Thank you everyone for your help. It turned out to be two issues: 1) I needed to wait the full 24 hours after activation before using the ATM, and 2) There was actually a security hold because my ZIP code didn't match (I had updated my address with EDD but Money Network had my old one). I called the number on the back of the card, got that fixed, and now everything works fine! I was able to withdraw enough for rent yesterday at a 7-11 ATM with no fees. The app is still glitchy but I can access the website now. Thanks again!
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