Money Network Card suddenly declined everywhere - EDD funds inaccessible since yesterday
I'm having a total nightmare with my Money Network card from EDD. Yesterday I tried to buy groceries and my card was declined. I thought maybe the store had an issue with their system, but then I tried to withdraw cash at an ATM and that didn't work either. The balance shows my recent unemployment payment is there when I check online, but I literally cannot access any of it! I've been on hold with Money Network for over an hour and they disconnected me. Anyone else experiencing this right now? Is there some system-wide outage? I've got bills due tomorrow and I'm seriously panicking.
16 comments
Sean Murphy
same here!! my card stopped working last nite. tried to get gas and got declined, embarrassing af. checked my balance online and my money is there but cant use it?? wtf??
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Anastasia Popov
•OMG at least I'm not the only one! Have you been able to reach anyone at Money Network? I'm wondering if this is happening to everyone or just some of us?
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Zara Khan
THEY DO THIS EVERY FREAKING TIME!!! The Money Network cards have these "security freezes" that happen WITHOUT WARNING. I've had my card frozen 3 times in the last 4 months for "suspicious activity" which was literally just me using it at different places in the same day. You have to call their stupid number and wait HOURS to talk to someone who can unfreeze it. The whole system is designed to make it hard to get YOUR MONEY. EDD should be ashamed partnering with this garbage company.
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Anastasia Popov
•That explains it!! I did use it at a new place I don't normally shop at yesterday morning, then it stopped working later. But shouldn't they at least TEXT us when they freeze our accounts?? How am I supposed to know?
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Luca Ferrari
•they dont care if we know. whole system is rigged against us tbh
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Nia Davis
Hi there - I work at a career center and hear about this issue quite often. Money Network cards do have automated security measures that can trigger freezes. Here's what you need to do: 1. Call the number on the back of your card (888-393-5866) 2. Select the option for "card locked" or "suspected fraud" (I believe it's option 2 in the menu) 3. You'll need to verify your identity with your SSN and date of birth 4. Ask them specifically to remove the security freeze Also, I recommend setting up direct deposit for future payments if possible. You can change this in your UI Online account under "Payment Preferences." Direct deposit is typically more reliable than the Money Network cards.
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Anastasia Popov
•Thank you so much for the clear instructions! I'll try calling again with these specific steps. And yes, I'm definitely switching to direct deposit after this nightmare!
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Mateo Martinez
My brother in law had this happen and it turned out someone tried to use his card number online? Money Network froze it without telling him. Took him like 3 days to get it worked out and get access to his money again. Something about fraud protection but they don't bother letting you know!
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QuantumQueen
I've been through this exact situation last month. Tried calling Money Network for 2 days straight and couldn't get through to a real person. Then I found Claimyr (claimyr.com) which got me connected to an actual human at EDD in about 15 minutes. The EDD rep was able to conference call Money Network with me and got my card unfrozen while I was on the line. Saved me days of stress. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep told me these automated freezes happen a lot, especially if you use your card at a new location or make larger purchases than usual.
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Sean Murphy
•for real? never heard of this but if it works i need it cuz been calling for hours with no luck
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QuantumQueen
•Yes, totally worked for me. The EDD agent can't directly fix Money Network issues, but when they conference call with you, Money Network actually picks up and takes it seriously. Makes a huge difference versus calling on your own.
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Aisha Rahman
I can help clarify what's happening with the Money Network cards. There are several security features built into these cards that can trigger automatic freezes: 1. Using your card at a new merchant you've never used before 2. Making purchases in multiple geographic locations in a short timeframe 3. Making a purchase larger than your typical spending pattern 4. Multiple failed PIN attempts 5. Suspected duplicate transactions The frustrating part is Money Network doesn't notify cardholders when these freezes happen. To prevent this in the future: - Set up transaction alerts through the Money Network mobile app - Consider switching to direct deposit (can be set up in UI Online) - Keep a backup payment method available for emergencies - Call Money Network immediately if your card is declined unexpectedly For your current situation, you'll need to contact Money Network directly at 888-393-5866. Select the fraud department option, as they're the ones who can remove security holds.
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Anastasia Popov
•Thank you for this detailed explanation! It makes sense now - I did use my card at a new store and then made a gas purchase about 30 miles away a few hours later. I finally got through to Money Network this morning and they confirmed it was a security freeze. Card is working again now. I've already changed my payment preference to direct deposit so hopefully won't have to deal with this again!
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Luca Ferrari
happens to me like every other month lol. they freeze it if u look at it wrong. i just wait till i can finally get thru on the phone. sometimes if u call super early like 7am u can get someone faster
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Sean Murphy
update: got my card working again! had to call like 9 times but finally got thru. they said it was frozen cuz i tried to use it at a gas station i never been to before. so stupid!!!
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Anastasia Popov
•So glad you got it working! What a relief. I'm definitely switching to direct deposit after this.
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