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Vanessa Figueroa

Money Network app verification code not working - can't access EDD funds

Getting really frustrated with the Money Network app! I've been trying to log in for TWO DAYS to check my unemployment funds, but the verification codes never come through. I've tried both email and text message options but nothing shows up. When I called their customer service, I just got stuck in an endless menu loop. Has anyone else had this problem? Is there a trick to getting the codes to work? I'm worried about my EDD payments since I can't even check my balance. My rent is due next week and I NEED to access my funds!

same problem here... been 3 days cant get in. tried uninstalling and reinstalling the app like 5x. nothing works!!

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Did you try contacting Money Network support? I'm going to try again tomorrow morning, hoping maybe it's just a temporary system issue.

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This happened to me last month. The Money Network system sometimes has delays with verification codes during maintenance periods (usually weekends). Try these steps: 1. Clear your browser cache if using the website instead of the app 2. Make sure your phone number/email are correctly listed in your profile 3. Check your spam/junk folders for the email codes 4. Try logging in during non-peak hours (early morning) 5. If nothing works after 48 hours, call Money Network directly at 855-282-6161 and ask to speak with a supervisor Also worth checking if your EDD debit card hasn't expired - they only last 3 years and sometimes they mail replacements that get lost.

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Thank you! I'll check my spam folder right now - didn't think of that. My card shouldn't be expired since I just got it in January. Will try calling that direct number tomorrow if I still can't get in.

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u might wanna check if ur using the right phone # too. i was trying with my new number but they still had my old one on file lol

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THE MONEY NETWORK SYSTEM IS GARBAGE!! I've had nothing but problems since they switched from BofA. First they sent my card to my old address, then the app crashes constantly, and now I can't even verify my identity half the time. I've probably spent 20+ hours on the phone with both EDD and Money Network trying to sort out issues. The whole system feels designed to make it hard for us to access OUR MONEY. I miss the old Bank of America cards - at least those worked consistently!

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so true!! and the worst part is the customer service. i swear they just read from scripts and cant actually help with any real problems.

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This is a pretty common issue with the Money Network app. In addition to what others have suggested, make sure you have a strong internet connection when requesting the verification code. Their system can time out if your connection drops even briefly during the process. One thing that worked for me was setting up direct deposit to my regular bank account instead of using the Money Network card. This way, you don't have to deal with their app issues. You can set this up in your UI Online account under "Payment Preferences." If you absolutely need to access your funds now and can't get into the app, you can also visit an ATM that accepts Money Network cards (most do) and check your balance/withdraw cash that way without needing the app.

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That's a smart idea about the direct deposit. I'm going to look into switching to that option. In the meantime, I did try an ATM but it only shows my available balance, not pending deposits. I need to see if my latest payment went through.

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When I was having trouble getting through to Money Network about my verification codes not working, I used Claimyr to connect with an EDD rep who helped me resolve the issue. It helped me get through to a real person instead of listening to busy signals all day. You might want to check out their video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website at claimyr.com. The EDD rep was actually able to help with the Money Network issue and verified my payment had been processed correctly.

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does that really work? im skeptical of those services

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It worked for me after I wasted three days trying to get through on my own. The EDD rep I got connected with was able to confirm my payment status and helped me get the issue escalated to Money Network's technical team.

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My friend had this problem and she said it was because her phone was blocking the texts as spam! might wanna check ur text message spam/filter settings

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Just saw your update - if you're still having problems, try calling during non-peak hours (right when they open). Also, you can request a temporary password reset at the Money Network website that bypasses the verification code system. It's not obvious, but if you click "Help" and then "Account Access Issues" there's an alternative verification path using your card number and last 4 of your SSN.

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THANK YOU!!! The account access issues section worked! I was able to get in using my card number and SSN. My payment did go through, such a relief. Going to set up direct deposit now to avoid these headaches in the future.

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I've been dealing with Money Network issues for months now and what's really helped me is keeping a backup plan. I switched to direct deposit like others mentioned, but I also keep the physical card as backup. One thing nobody mentioned - if you're having verification code issues, try using a different device entirely. Sometimes the app gets "stuck" on one device but works fine on another phone or tablet. Also, make sure your Money Network app is updated to the latest version - they push updates pretty frequently to fix bugs. For immediate access when the app fails, you can also call the automated phone line at 1-855-282-6161 and check your balance/recent transactions without needing to log into the app. It's not as convenient but it works when you need to verify payments quickly.

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I'm having the EXACT same problem right now! Been trying to get into the Money Network app for the past day and a half with no luck on the verification codes. It's so stressful when you just need to check if your payment went through. Reading through all these responses has given me hope though - I had no idea about some of these workarounds! Definitely going to try the website version instead of the app, and I'm going to check my spam folder right now. The tip about calling early in the morning is smart too, I've been trying to call during the day when everyone else probably is too. Really appreciate everyone sharing what worked for them. It's frustrating that we have to jump through all these hoops just to access our own money, but at least we can help each other figure it out. Going to try a few of these suggestions and hopefully get back in soon!

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Hey Nia, I just went through this same nightmare last week! The website version was definitely the game-changer for me too. Also, when you check your spam folder, make sure to look for emails from "noreply@prepaidcardstatus.com" - that's the address Money Network uses and it's not super obvious. If you find verification emails in spam, mark them as "not spam" so future ones come through to your inbox. The early morning call strategy really works - I got through at 7:15 AM after days of busy signals during normal hours. You've got this!

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