Money Network card portal completely down - can't access my EDD benefits
Is anyone else having trouble accessing their funds through the Money Network website and app? I've been trying for 5 days straight and keep getting locked out. The system says my password is incorrect, but when I try to reset it, the reset link never arrives in my email. I have $1,870 sitting on my card that I desperately need for rent due next week! I called their customer service line and waited 96 minutes only to speak with someone who literally read me the FAQ from their website and then suggested I "try again tomorrow" - are you kidding me?? I asked to speak to a supervisor and got disconnected. I'm about to drive to the nearest ATM and just withdraw everything before this system crashes again. Has EDD always used such a terrible payment provider? I swear they must've hired their cousin's tech startup or something.
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Isaac Wright
This happens every few months with Money Network, it's absolutely ridiculous. Their system "maintenance" always breaks something. Here's what fixed it for me last time: 1. Use a desktop computer (not your phone) 2. Clear ALL browser cookies and cache 3. Use Chrome or Firefox (not Safari) 4. Try accessing between 6-8am when server load is lower 5. If it still doesn't work, request a temporary access code via phone The temporary code option is buried in their phone menu. Call 1-866-898-2213, press 1, then 3, then 2, and specifically say "I need a temporary access code" when prompted.
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Yara Campbell
•Thank you so much! I'll try these steps first thing tomorrow morning. I never thought about the time of day affecting it, but that makes sense. Really appreciate the detailed instructions - especially that phone tree sequence. Those automated systems are the worst.
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Maya Diaz
same thing hapend to me!! its been down since tuesday for me and i NEED my money!! my landlord doesnt care bout edd problems he wants his rent!!! 🤬🤬🤬
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Yara Campbell
•It's so frustrating! Have you been able to reach anyone helpful on the phone? I'm starting to worry they've lost our account information or something worse.
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Tami Morgan
The Money Network issues seem to be affecting a lot of claimants right now. I've been helping my brother with his claim, and we discovered something important: you need to call very early in the morning to get through to their tier 2 support (not the regular agents). For anyone dealing with this, I highly recommend using Claimyr (claimyr.com) to connect with actual helpful agents. My brother was dealing with this exact issue last week, and after trying for days himself, he used their service and got connected to a Money Network specialist in about 15 minutes. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The specialist confirmed there's an ongoing system issue affecting accounts created in the last 6 months, and they manually verified his identity and issued a temporary card suspension lift.
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Rami Samuels
•Is this legit? Never heard of Claimyr before and I'm skeptical of any service related to EDD... don't want my information stolen when I'm already dealing with access problems.
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Haley Bennett
I HATE MONEY NETWORK!!!! Been on unemployment 3 times in 10 years and it gets WORSE every time!!!! When they first switched from BofA I thought it would be better but NOPE!!!!! Complete garbage!!!!
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Douglas Foster
lol my dog has better conversations than money network support too 😂 i talked to some guy yesterday who kept putting me on hold to "check with a specialist" but i could literally hear him playing mobile games with the sound on
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Yara Campbell
•That's both hilarious and infuriating! At least your call didn't randomly disconnect after waiting an hour like mine did 🙄
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Nina Chan
There is actually a known system-wide issue with the Money Network platform this week affecting California EDD cardholders specifically. I work in financial tech (not for Money Network) and our company got an industry alert about it. The issue is related to their recent security certificate update that's causing authentication failures. It's not just you - their entire California cardholder database is experiencing intermittent access problems. Two things I can recommend: 1. If you absolutely need funds now, you can go to any bank that displays the Visa logo and do a cash advance with your physical card and ID (there's a daily limit though) 2. EDD is aware of the issue and has temporarily extended the direct deposit option to more users as a workaround If you log into UI Online (not Money Network), you should see a banner about this with instructions for setting up direct deposit as an alternative until they fix the card system.
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Yara Campbell
•This is incredibly helpful information - thank you! I'll try the cash advance option tomorrow since my rent is due soon. I didn't know you could do that at any Visa-affiliated bank. I'll also check for that banner in UI Online about direct deposit. That would be so much better than dealing with this card nightmare.
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Ruby Knight
my sister works at the bank and she says money network is having a database migration thing this week. apparently its suppsed to be done by friday but who knows with them lol
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Isaac Wright
Quick update for everyone - I just checked and it appears the Money Network system is working again as of this morning. I was able to log in and transfer funds without any issues. Might want to try again now!
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Yara Campbell
•IT WORKS!!! I just logged in and everything is back to normal. Thanks everyone for your help and commiseration during this nightmare. I'm going to set up direct deposit immediately so I don't have to deal with Money Network again.
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