


Ask the community...
Congratulations on getting through! Your update gives me hope - I've been dealing with a similar pending issue for 2 weeks now and was starting to think it was impossible to reach anyone. The 1pm time slot tip is really helpful, I'll definitely try calling around that time tomorrow. It's so frustrating that these quarterly review flags seem to be such a common glitch that traps people's payments, but at least there's light at the end of the tunnel. Thanks for sharing your success story!
Same here! I've been stuck in this nightmare for almost a month now and was honestly starting to lose hope. Simon's success story is exactly what I needed to hear today. I'm definitely going to try that 1pm time slot - it makes sense that there might be a brief window when call volume dips during the lunch hour. It's ridiculous that we have to strategize like this just to reach our own unemployment office, but I'm grateful for everyone sharing what actually works. Fingers crossed I can get my pending payments resolved soon too!
Just wanted to add that I experienced the exact same "offices closed" message today around 10:30am! I was panicking thinking I'd missed some holiday or closure announcement. After reading everyone's experiences here, I tried calling again at 2:15pm and actually got through to the queue (though I'm still on hold as I type this). It's such a relief to know this is just their terrible way of handling call overflow and not an actual closure. For anyone still trying - the afternoon timing seems to be key based on what people are sharing here. Keeping my fingers crossed that I can get my pending payments sorted out too!
That's so encouraging that you got through to the queue in the afternoon! I'm keeping track of all these timing tips - seems like 1-3pm really is the sweet spot. Hope you get off hold soon and get your payments released! It's crazy how we all have to become EDD phone system experts just to access our own benefits, but at least we're helping each other figure it out. Keep us posted on how it goes!
I had this issue last year. Turns out my claim wasn't actually eligible for reopening and I had to file a new one. Might be worth double-checking your status.
I've been dealing with the same issue for weeks! What finally worked for me was calling the 1-833-978-2511 number early in the morning (like 8:01 AM sharp when they open). The wait time was still brutal but I eventually got through to someone who was able to manually reopen my claim. They said there's been a bug in their system affecting the online reopen button. Super annoying but at least there's a workaround!
Have you tried reaching out to your local assemblymember or state senator? Sometimes their office can help push things through with EDD.
@Dmitry Ivanov I went through this exact same issue a few weeks ago! The "Reopen Claim" option is really hard to find - it's usually buried in the UI Messages section or sometimes shows up under "Claim History" depending on your claim status. Also, make sure you're looking on the right date - sometimes there's a delay before the system allows you to reopen for a specific week. If you're still stuck after trying Connor's browser steps, the phone route really is your best bet. Hang in there! 💪
Can I just say how bizarre it is that EDD runs both systems but makes them work completely differently? I went through the same confusion last year. UI is all online with bi-weekly certifications, but SDI still relies heavily on paper forms and doctor certifications. The whole system is archaic and needlessly complicated! My doctor actually filled out my SDI paperwork wrong TWICE and it delayed my claim by over a month. Make sure your doctor knows what they're doing when they fill out the forms.
Just went through this exact transition last month! You're right to be confused - the systems are totally different. With SDI, once your claim is approved and your doctor's certification is processed, payments are automatic for the period they certified you for. No bi-weekly certifications like UI! The key thing is making sure your doctor fills out the forms correctly the first time. I'd recommend calling their office to confirm they submitted everything and ask if they're familiar with SDI paperwork. Some doctors mess up the dates or disability codes which can delay everything. Also, keep an eye on your mail for any requests for additional info. Unlike UI where everything happens online, SDI still uses a lot of paper correspondence. Good luck with your recovery!
This is super helpful, thank you! I'm definitely going to call my doctor's office tomorrow to double-check everything was submitted properly. The automatic payments once approved sounds like such a relief compared to the UI system. I'm just hoping my doctor filled everything out right the first time since you mentioned some doctors mess up the dates and codes. Did you have any issues with your transition from UI to SDI, or did it go smoothly once the paperwork was processed?
Omar Zaki
Has anyone had luck with the online chat feature? I've heard mixed things
0 coins
CosmicCrusader
•I tried it last week. Waited 2 hours to connect, then got disconnected 🙃 YMMV
0 coins
Chloe Robinson
•It worked for me! But I had a simple question. Might not be great for complex issues
0 coins
Charlotte Jones
One thing that really helped me when I reopened my claim was having my social security card and ID ready for verification. They might ask you to upload photos of these documents. Also, if you had any part-time work or gig work since your last claim, make sure you report it accurately - even small amounts. The system flags inconsistencies and it can delay your approval. The whole process took about 10 days for me from start to finish. Hang in there!
0 coins
Diego Flores
•This is really helpful advice! I didn't even think about having my documents ready to upload. Quick question - when you say "report it accurately" for part-time work, do you mean during the reopening process or just when you certify for benefits each week?
0 coins
Dylan Wright
•@Charlotte Jones Both actually! You ll'need to report any work/income during the reopening application, and then continue reporting it weekly when you certify. They cross-reference everything, so consistency is key. I made the mistake of not mentioning some freelance work I did during reopening and it caused a delay while they sorted it out.
0 coins