UPDATE: We got it resolved! First, my sister tried the transaction history approach, but her Covered CA rep said they really needed the official award letter. We tried calling EDD multiple times with no luck, then used Claimyr as someone suggested here. Got through to a rep in about 15 minutes who was super helpful. The rep emailed her the award letter as a PDF the same day. Thanks everyone for your help! For anyone with this same issue in the future, the transaction history is good temporary proof, but they ultimately needed the official Notice of UI Award letter.

Just wanted to add another tip for anyone finding this thread later - if you're in a real time crunch and can't get through to EDD, you can also try visiting your local EDD office in person if there's one near you. I had to do this for my mom last year when she needed documentation for her Medicare application. The wait was long (like 3+ hours) but they were able to print out her award letter on the spot. Not ideal, but it's an option if phone/online isn't working and you're running out of time. Check the EDD website for office locations and hours - some require appointments now.

I went through a similar appeals nightmare last year and here's what finally worked for me: Call the CUIAB number (1-800-967-5253) but press option 2 for "existing appeals" instead of option 1. This gets you to a different queue that's usually shorter. When you get someone, immediately say "I need to speak with the Administrative Law Judge's clerk for case number [your case number]" - don't let them transfer you to general customer service. Also, I noticed you mentioned being disqualified for "not being available for work" - this is one of the most common disqualifications and actually has a pretty high overturn rate at appeal if you have good documentation. Make sure you bring proof of your job search activities, any medical documentation if health was a factor, and evidence of your availability (like being reachable by phone, having childcare arranged, etc.). One last thing - if all else fails, you can actually show up to the hearing location in person about 30 minutes early and ask to speak with the judge's clerk. They're usually more helpful in person than over the phone. Good luck!

Just wanted to add another resource that might help - if you're having trouble with the phone system, try contacting your local Assembly member or State Senator's office. Most of them have constituent services staff who can help navigate EDD issues, including appeals. They often have direct contacts within the system and can sometimes get faster responses than calling the general numbers. You can find your representatives at findyourrep.legislature.ca.gov by entering your zip code. I used this approach for a different EDD issue and was surprised how responsive they were. It's worth a shot while you're also trying the other phone number strategies people have suggested!

hey did ur problem get fixed yet?? curious what happened

Glad to hear it worked out! This is exactly why I always tell people to wait before panicking with EDD system messages. Their computers are notorious for showing outdated or confusing statuses while the backend processes are still updating. It's frustrating that they don't have better real-time synchronization, but at least now you know for future reference - if you're receiving payments, your claim is active regardless of what weird messages pop up temporarily.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I'm dealing with a similar situation - pending payments for weeks now. One thing that helped me was calling right at 8:00 AM when they open, and I kept hitting the prompts quickly: 1-2-1 then your SSN, then 1. Sometimes it takes dozens of tries but I finally got through. Also, make sure you don't have any flags on your account that might be causing the hold - things like identity verification issues or work search requirements. When you do get through, ask them specifically what's causing the pending status. Don't let them just transfer you without an explanation. Good luck Santos!

Congratulations Ellie! You definitely won your appeal! 🎉 I know exactly how confusing those split decisions can be - I got one last summer and it took me forever to figure out what it actually meant. The key thing is that Case #25749632 reversed the determination and made you eligible for benefits starting 5/16. That's the one that matters for getting paid! The first case (disqualification) was probably about a different issue on your claim, but since the second decision makes you eligible, you're good to go. Based on my experience, you should start seeing payments within 7-14 business days, and since you've been certifying since May, that backpay is going to be substantial! Just keep an eye on your UI Online account - once your payment status changes from "Pending" to "Paid," you'll know the money is on its way. The relief you're feeling right now is so valid - this process is incredibly stressful and you made it through! Your rent situation should be sorted out soon. Hang in there! 💪

Hey Ellie! This is actually really common - I went through the exact same thing about 6 months ago and was just as confused by the split decision! What happened is you had two separate determinations on your claim that both went to appeal. The first case (disqualification under section 1256) was probably about your separation reason - like if your employer claimed misconduct or that you quit voluntarily. The second case was likely about a different eligibility issue, and that's the one they reversed in your favor. The GREAT news is that the reversal on Case #25749632 is what matters for getting paid! Since it says you're eligible starting 5/16, you should get backpay for all those weeks you've been certifying. In my experience, it took about 10 business days after getting the decision letter for payments to start showing up in my account. The system should process everything automatically, but definitely keep checking your UI Online daily. If nothing changes after 2 weeks, that's when I'd call EDD (good luck with that though lol). You won your appeal - congratulations! That backpay is going to be a huge relief when it hits. Just stay patient, the EDD moves at its own pace but you're definitely getting paid! 🎉