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Update to my earlier comment - forgot to mention that when you DO finally get through to someone, make sure you get their ID number or at least their first name. I've had calls where I finally reached someone, they said they fixed my issue, but then nothing actually changed in the system. Having their info makes it easier to follow up if needed.
Quick update - I tried calling this morning using a combination of the tips people shared here. Called the tech support number at exactly 8:00am, got through after only a 15 minute wait, explained my situation, and they transferred me to claims. Had to wait another 30 minutes but FINALLY spoke to someone who could help! They're reviewing my disqualification now. THANK YOU all for the suggestions!
Hey everyone - just wanted to update that my payment just hit my account this morning (Wednesday) at around 5am. So exactly one day later than normal due to the holiday. Hope everyone else got theirs too!
did anybody else notice that edd/boa fraud got way worse after the pandemic? i swear everyone i know who was on unemployment had their card hacked at some point
Regarding the performance improvement plan you mentioned - that's actually important information. Make sure you explain during your interview: 1. What specific issues were identified in the PIP 2. How the goals kept changing (be specific about how and when) 3. What steps you took to meet the original goals 4. Whether you received any feedback during the PIP period If you can show you made good faith efforts to improve but were given shifting or unclear expectations, that strongly supports your case. The key is demonstrating you weren't willfully underperforming. After 17 years of employment, it would be unusual for you to suddenly decide to perform poorly without cause. Remember that employers sometimes use PIPs as documentation to justify a termination they've already decided on. EDD understands this practice.
This is extremely helpful. I'll definitely prepare notes about the PIP timeline and the specific changes they made to expectations. I did meet several of the original goals, but then they added new metrics halfway through. Would screenshots of my work showing completed projects help at all?
Absolutely! Any documentation showing you were making progress or meeting at least some goals is helpful. The phone interviewer won't be able to see screenshots, but you can describe them and mention you have documentation. If your claim is initially denied (which happens sometimes regardless of merit), these documents will be crucial during an appeal hearing. Keep everything organized by date so you can easily reference specific examples during your phone interview.
Can anyone tell me if I need to report free parking at my job too? I got laid off last week and now Im filling out my edd claim... my office had expensive parking ($400/mo) that I got for free but idk if thats the same thing as free housing??
Parking benefits are generally not considered wages for unemployment purposes unless they were specifically listed as part of your compensation package in lieu of wages. They're typically considered a convenience to the employer, unlike housing for a property manager which is directly tied to the job function.
I want to thank everyone for their helpful advice. I've decided to include the rental value as income on my claim and I'll gather documentation showing the market value of the apartment. For anyone interested, I was finally able to reach EDD using the Claimyr service someone recommended here - got through to a real person in about 15 minutes after trying on my own for days. The rep confirmed that I should include the housing value and said they'll schedule a phone interview to go over everything. They also mentioned I'll need to show proof of the housing arrangement and value through my employment contract and comparable listings.
IMPORTANT: Make sure you CHANGE YOUR PIN and PASSWORD on everything related to your EDD account!! My friend didn't do this right away and they got hit TWICE with fraud charges!! Also check if any of your mailing address info was changed by the fraudsters. They sometimes change your address to intercept the new card!
One more tip - if day 10 comes and you don't see the provisional credit, don't wait. Call immediately and reference your case number. Sometimes their system doesn't process the credit automatically. In my experience, if you call and point it out, they can usually push it through while you're on the phone. The squeaky wheel gets the grease with Money Network customer service.
am i the only one who thinks its weird they make us certify every 2 weeks but still pay weekly? like why not just make us certify weekly or pay biweekly? makes no sense lol
Actually, there's a practical reason for this structure. By having you certify for two weeks at once, they reduce the administrative workload of processing certifications (both for claimants and EDD staff). However, they pay weekly to ensure claimants have more consistent cash flow rather than having to wait two full weeks between payments. It's actually designed to be helpful to claimants, even if it seems counterintuitive.
UPDATE: My payment FINALLY hit my Money Network card this morning (Wednesday) around 7am! So that was about 47 hours after certification, and about 31 hours after my status changed to "paid" in the system. Thanks everyone for keeping me sane during the wait. I'm definitely switching to direct deposit for next time so hopefully things will process faster.
Just want to add one important tip: while you're waiting for your appeal hearing, you must continue to certify for benefits every two weeks even though you won't receive payments until (and if) you win your appeal. If you stop certifying, you could lose eligibility for those weeks permanently even if you win your appeal later. Many people don't realize this and it causes them to lose potential back payments.
btw when u finally get ur hearing dont stress too much. just be super honest bout why u quit. like explain the panic attacks and how they were caused by the job. dont try to make stuff up or exaggerate cuz the judges can tell. they hear these cases all day everyday. just be real and bring ur docs.
Oliver Fischer
Another practical tip: during the hearing, answer only what's asked and don't volunteer additional information that might complicate your case. The ALJ will ask specific questions to determine if you had "good cause" to quit. If you find yourself getting emotional (which is completely understandable), pause, take a breath, and refocus on the facts. Stick to your timeline and documentation rather than expressing how unfair the situation feels. The majority of these cases hinge on whether you took reasonable steps to resolve the situation before quitting. Make sure you highlight all attempts to address the issues through proper channels (HR, management, etc.) before you felt forced to resign.
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Amina Sy
•This is really helpful advice. I do tend to ramble when I'm nervous, so I'll practice giving concise, factual answers. I did try to resolve things through proper channels multiple times before quitting, so I'll make sure to emphasize that.
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NebulaNomad
One last important thing - check your mail and EDD account DAILY while waiting for your hearing notice. They sometimes give only 10 days' notice for hearings, and if you miss it, the judge will likely rule against you by default. Make sure EDD has your current phone number and address. If you need to request a postponement for any reason, do it immediately in writing. They rarely grant postponements requested less than 3 days before the hearing. Also, you have the right to request all evidence your employer has submitted for the hearing. Do this ASAP so you know exactly what you're responding to.
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Amina Sy
•I didn't realize they might only give 10 days' notice! I'll definitely keep a close eye on my mail and my EDD online account. And I'll request their evidence right away - I want to know what they're claiming.
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