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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
That's absolutely unacceptable behavior from the EDD representative. It sounds like she deliberately flagged your account out of spite, which is a serious abuse of power. Here are some steps you can take: 1) Document everything - write down the exact time/date of the call and what was said, 2) File a complaint with EDD's customer service supervisor about the representative's unprofessional conduct, 3) Contact your local assembly member's office - they have dedicated EDD liaisons who can help resolve these issues, 4) Try calling back to speak with a different representative who can review your account and reverse any fraudulent flags. Since you were already verified through and have been receiving payments, this is clearly retaliation. Don't let one bad agent derail your legitimate claim!
For those still struggling with this, I want to add that when you call Bank of America EDD at 1-866-692-9374, make sure you have your Social Security number and the phone number associated with your EDD account ready. They'll ask for verification before processing the emergency transfer. Also, double-check that the Western Union location you're planning to visit is actually open and has enough cash on hand - I learned this the hard way when I drove to a location that had closed early. The $15 fee is automatically deducted from your transfer amount, so if you request $300, you'll actually receive $285. Hope this helps someone avoid the headaches I went through!
Thanks for sharing that tip about the fee being deducted Giovanni! I wish I had known that beforehand. I also found out that some Western Union locations have different operating hours on weekends, so it's worth calling ahead if you're planning to pick up on Saturday or Sunday. Has anyone had issues with the verification process taking longer than expected when calling BOA?
Just wanted to share my recent experience with the emergency transfer process. I called the BOA EDD line yesterday and the wait time was about 45 minutes, which seems better than what some others have experienced. One thing I learned is that they'll ask you to stay on the line after processing your request because Western Union will call you back within 10-15 minutes with a confirmation number that you'll need to pick up your money. Make sure you're in a quiet place where you can hear clearly when they call back. Also, bring a photo ID that matches the name on your EDD account when you go to Western Union - they're pretty strict about this. The whole process took about 2 hours from start to finish, but it was worth it to get access to my funds without waiting for a replacement card.
Thanks for the detailed walkthrough Gianna! That's really helpful to know about the callback process. I'm actually in a similar situation right now - my EDD card got damaged and I need to access my funds urgently. Quick question: when Western Union calls you back with the confirmation number, do they also give you the pickup location details, or do you choose that when you initially call BOA? Also, did you have any issues with the ID verification at Western Union? I've heard some people had problems if their address didn't exactly match what's on file with EDD.
I just went through this same situation about a month ago and wanted to share what worked for me! You're definitely on the right track - EDD will automatically send you the Money Network card regardless of whether you set up direct deposit or not. The card typically arrives within 5-10 business days in a plain white envelope that honestly looks like junk mail, so keep an eye out for it. For direct deposit, log into your UI Online account and look for "Payment Methods" - it might be under "Profile" or "Manage Account" depending on how the site is laid out that day (their interface seems to change randomly). You'll need your bank's routing number and your account number. Just make sure to double-check those numbers because even a small typo can delay everything by weeks. Here's the important part: even if you set up direct deposit immediately, your first payment will almost certainly still go to the card because of processing delays. But don't worry - you can use that card right away at ATMs or stores just like a regular debit card. After that first payment, everything should switch over to direct deposit automatically. One last tip - take screenshots of your direct deposit setup confirmation and save any confirmation emails. EDD's system can be glitchy and sometimes "forgets" your settings, so having that documentation can save you a lot of headaches if you need to call them later. Hang in there and congrats on getting approved!
This is exactly what I needed to hear as someone completely new to the unemployment system! I really appreciate you taking the time to walk through each step so clearly. The tip about the card coming in a plain envelope that looks like junk mail is so valuable - I definitely would have tossed it without thinking. I'm going to set up direct deposit today but will plan on using that card for my first payment like you mentioned. It's also smart to take screenshots of everything - I've already learned that EDD's website can be pretty unreliable, so having backup documentation seems crucial. Thanks for sharing your recent experience and for the encouragement!
I just went through this exact same process about two weeks ago, so this thread is super timely! Like everyone mentioned, you'll definitely get the Money Network card automatically - it came to me in about 6 days in a really plain white envelope that I almost threw away thinking it was spam mail. For direct deposit, I found the option under "Manage Account" in my UI Online portal, but it took me a while to locate it because their menu layout isn't very intuitive. Make sure you have your routing and account numbers ready, and definitely verify them with your bank first - I called mine just to double-check and they confirmed my account could receive ACH deposits no problem. One thing that really helped me was setting up both payment methods right after approval but not stressing too much about which one would be used first. My first payment went to the card as expected, but starting with payment #2, everything has gone smoothly to my bank account via direct deposit. The Money Network card actually isn't terrible to use if you need quick access to funds - I used it at an ATM the day I got my first payment and there were no fees for the first couple withdrawals. But direct deposit is definitely more convenient long-term. Just remember to activate that card even if you plan to use direct deposit, because EDD can be unpredictable about which method they use sometimes! Hope this helps and congrats on getting through the approval process - I know how stressful that wait can be!
Thanks for sharing your recent experience! As someone who just got approved and is completely new to this whole process, it's really reassuring to hear from people who went through it so recently. I'm definitely going to call my bank tomorrow to verify the ACH deposit capability before I set up direct deposit - that seems like such an important step that could save a lot of headaches later. Your point about not stressing too much about which payment method gets used first is really helpful too. I was getting anxious about trying to "game" the system to get my money faster, but it sounds like the first payment timeline is pretty much set regardless. I'll focus on getting both options set up properly and then just let the system do its thing. Really appreciate you taking the time to share all these practical details!
This whole thread is exactly what I needed to see! I just made the switch to the Money Network card last week and was starting to get anxious about when my first payment would show up. Reading everyone's experiences really helps manage expectations - sounds like 5-7 business days is pretty standard for that initial deposit. Really appreciate everyone sharing their timelines and tips. The automated phone system check is definitely something I'll try, and good to know about potential system delays they're having right now. Thanks for documenting this whole process!
Same here! I'm in the exact same boat - just switched to the card and this thread is like a goldmine of real-world info. Way more helpful than anything I could find on the official sites. It's reassuring to know that the 5-7 day wait is normal and not just me having bad luck. Definitely going to try that automated phone system trick too. Thanks to everyone who shared their experiences, especially Elijah for keeping us updated through the whole process!
This thread is super helpful! I'm about to make the switch from paper checks to the Money Network card myself and was wondering about the timing. Reading through everyone's experiences, it sounds like that first deposit really does take 5-7 business days which is way longer than I expected. The fact that EDD doesn't clearly communicate this delay upfront is pretty frustrating - would definitely help reduce anxiety if they just told people to expect a week wait for the initial deposit. Thanks for sharing all the real-world experiences and tips, especially about checking the automated phone system. Bookmarking this thread for when I make my switch!
You're absolutely right about EDD not communicating this clearly! I just went through this whole process myself and was completely blindsided by the week-long delay. When you're already stressed about finances and unemployment, that extra uncertainty is the last thing you need. Really glad this thread exists to help people set proper expectations. Good luck with your switch - just remember to plan for that initial delay and you'll be fine!
Giovanni Rossi
UPDATE: The money just hit my card this morning (Wednesday)! So that was about 48 hours from when it showed paid on the EDD site. Thanks everyone for the help and calming my nerves. I'm definitely switching to direct deposit for future payments based on all your advice.
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Dylan Mitchell
•Great news! That's actually pretty standard timing for a first payment. Future payments should be a bit quicker once the system recognizes you as an established claimant.
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StarSurfer
•yay!! so glad it came through in time for your rent!
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casey anderton
I have edd money network card. My disability is using on my card Sunday night. It’s not there, Memorial Day is tomorrow. Could that be a possibility?
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Avery Flores
•Yes, Memorial Day could definitely be causing the delay! Bank holidays always slow down ACH transfers and deposit processing. Even though your disability payment was initiated Sunday night, Money Network probably won't process it until Tuesday since Monday is a federal holiday. Holiday weekends can add an extra 1-2 business days to the normal timeline. You should see it by Tuesday or Wednesday at the latest.
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Diego Chavez
•@casey anderton - Yes, federal holidays like Memorial Day definitely affect deposit timing! Money Network and all banks process ACH transfers on business days only. Since your payment was initiated Sunday night and Monday is Memorial Day, the earliest it would process is Tuesday. With disability payments, I ve'noticed they sometimes take an extra day compared to unemployment payments too. I d'expect to see it by Tuesday evening or Wednesday morning at the latest.
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