EDD phone system keeps asking certification questions I already completed - need alternative number

The main EDD number is practically useless these days. Try 1-855-327-7057 instead, and when the automated system answers, immediately press # then 0. Sometimes that bypasses the certification questions. BUT you have to call right when they open at 8:00 AM or you'll just get the "we're experiencing high call volumes" message and get disconnected.

the IVR system is programed to do that if theres somthing wrong with ur certification. did u report any earnings or were u out of state when u certified? thats usually why it tries to make u do certification again over phone

I ran into this exact same problem last month. The certification system sometimes flags part-time earnings for additional verification, especially if it's your first time reporting earnings during your benefit year. Here's what actually works: call the technical support line at 1-833-978-2511 instead of the regular number. Select option 1 for English, then 1 for claim questions, then 4 for payment information. That usually connects you to a tier 1 rep who can at least look at your account and tell you what's happening. If they can't fix the issue, ask to be transferred to a claim specialist. Also, double-check your UI Online inbox. They might have sent you a message explaining why your certification needs additional review.

I spent THREE WEEKS trying to get through to EDD last month for a similar issue. Their phone system is completely broken and they don't care at all about claimants. I kept getting hung up on or stuck in loops after waiting for hours. The only thing that finally worked was using Claimyr. It's a service that connects you with an EDD rep, usually within an hour instead of spending days trying. Costs money but saved my sanity. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

DONT WASTE UR TIME WITH THE REGULAR NUMBERS!!!! I work in HR and deal with this stuff all the time. The trick is to call 1-855-327-7057, press #, 0, then 0 again. They will try to send you back to the main menu BUT STAY ON THE LINE. After about 2-3 minutes of silence, it will start ringing again and you'll get a tier 2 specialist. The regular phone reps cant help with certification issues anyway!!

same thing happened to me. i think the system gets confused when u certify online but then call before its processed. just wait another day or two and check ur ui online account. mine updated after 3 days and the payment went thru without ever talking to anyone

I had a slightly different issue with certifications last month, but what fixed it for me was going through the 'Ask EDD' form on the website rather than calling. Go to 'Contact EDD' > select 'Unemployment Insurance' > then 'Payments' > then 'Where is my payment?' This creates a case that gets assigned to a specialist who will usually call you back within 48-72 hours. It's much less frustrating than getting stuck in phone loops. Just make sure to include your claim number and specify that you've already completed certification online but the system keeps asking you to certify by phone again.