EDD SDI account says email already in use - possible identity theft?

This definitely sounds like potential identity theft. The same thing happened to my cousin back in January. Here's what you need to do: 1. Report suspected fraud to EDD immediately through their fraud reporting portal: https://askedd.edd.ca.gov/ 2. For San Bernardino County specifically, try this direct number for the local EDD office: (909) 383-4663. They handle all disability claims for the region. 3. Document everything - take screenshots of the errors you're seeing when trying to register. 4. Check your partner's credit report for any suspicious activity. The local office tends to answer more reliably than the main EDD line. Call first thing when they open at 8am for the best chance of getting through.

omg this happened to me too!!! but with regular unemployment not disability. someone was using my ssn to file claims!!! its a HUGE problem right now with edd. check your mail too bcuz u might get letters for claims u never filed thats how i found out

Have you tried using Claimyr to get through to an EDD rep? I was in a similar situation and couldn't get through on any of the numbers I tried. Claimyr got me connected to an actual EDD agent in less than 20 minutes when I'd been trying for days on my own. It basically navigates the phone system for you and calls you back when it gets through to a real person. You can see how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Their website is claimyr.com - it was seriously worth it because the agent I spoke with was able to immediately see that someone else had tried using my info and they put a fraud alert on my account.

This is a clear case of identity theft affecting your SDI application. I work as an insurance processor who deals with EDD claims frequently. Here's what you need to understand: When the system says "email already in use" but your partner has never applied, it means someone has already created a profile using his personal information. This is serious and needs immediate attention. Contact information for San Bernardino County: - EDD Disability Office (San Bernardino): (909) 383-4663 - State Disability Insurance Regional Office: (866) 401-2539 (press options in this order: 1, 2, 1, 4) - Identity Theft Specialized Unit: (866) 401-2849 You should also: 1. File a police report immediately 2. Contact the credit bureaus to place a fraud alert 3. Report to the FTC at IdentityTheft.gov 4. Document all communication with EDD Don't wait on this - identity theft cases with EDD can take months to resolve if you don't act quickly.

Idk if this is helpful but when i had a problem with my disability claim i just went in person to the san bernardino office on hospitality lane. the address is 371 W Hospitality Ln, San Bernardino. they open at 8 but get there at like 7:30 cuz theres always a line. way better than trying to call!!!

The ID verification issue is likely because someone has already created a partial account with your husband's information. This happened to my brother and it turned out someone had filed for PUA benefits back in 2020 using his information, and even though that claim was never approved, the account remained in the system and caused exactly the same error messages you're describing. One thing nobody's mentioned: CHECK YOUR MAIL CAREFULLY. If someone has filed using his info, they might have changed the mailing address, but sometimes EDD still sends verification letters to the address on file with the DMV. So watch for any unexpected mail from EDD. Also - be prepared for this to take MONTHS to resolve. EDD's fraud department is still working through a massive backlog. Document EVERYTHING.

my freind had this same thing happen last month with edd!!! she kept getting the email already registered message. turned out it wasnt fraud, it was that she had filed for unemployment like 3 years ago and forgot about it lol. maybe ask ur husband if he ever applied for ANY kind of edd benefit even years ago? sometimes people forget

One more thing - when you do get through to EDD, ask them to check ALL types of claims that might exist under your husband's SSN. Sometimes the fraud isn't just limited to disability claims. I've seen cases where scammers file multiple types of claims (UI, SDI, PFL) using the same stolen identity. Also, after you resolve this, make sure EDD updates BOTH systems (SDI Online and UI Online) with fraud alerts. Sometimes they only flag one system and the fraudster just switches to the other program.

I went through this exact same nightmare last year! Here's what worked for me after weeks of frustration: The key is to treat this as both identity theft AND an EDD system issue. When I finally got through to a supervisor at EDD, they explained that their systems have a major flaw - once someone creates ANY kind of account with your info (even if it's fraudulent and gets rejected), it permanently locks that email/SSN combination in their database. What finally resolved it for me: 1. Filed a police report specifically mentioning "EDD identity theft" - this gave me a case number that EDD took seriously 2. Went to the local office with the police report, multiple forms of ID, and a notarized identity affidavit (you can get the form from EDD's website) 3. Asked them to completely purge my SSN from ALL EDD systems and start fresh The whole process took about 6 weeks total, but once they cleared the fraudulent account, I was able to apply for legitimate benefits without any issues. Don't give up - this is unfortunately super common right now and EDD does have processes to fix it, they're just buried under bureaucracy. Also - freeze your credit immediately if you haven't already. In my case, the same scammer who hit my EDD account also tried to open credit cards in my name.

I'm dealing with a similar situation right now! My sister had the exact same "email already in use" error when trying to apply for SDI last week. What we discovered is that EDD's fraud reporting system has a specific pathway for SDI identity theft that's different from regular unemployment fraud. Here's what's been working for us so far: 1. Use the SDI-specific fraud report form at: edd.ca.gov/en/Disability/Report_Fraud/ (not the general EDD fraud portal) 2. For San Bernardino specifically, there's also a regional SDI investigator you can reach at (909) 383-4680 - this number is less busy than the main lines 3. When you file the police report, make sure to specifically mention "State Disability Insurance fraud" - apparently this triggers a different process than general identity theft 4. Keep trying to access the account periodically - sometimes the fraudulent accounts get automatically purged by EDD's system after fraud reports are filed We're still in the middle of resolving it, but the SDI investigator was way more helpful than the general EDD reps we talked to initially. They actually seemed to understand the specific technical issues with the SDI Online system. Hope this helps and that you get it sorted out quickly! The whole situation is incredibly stressful when you legitimately need the benefits.