Where's a physical SDI office in San Diego? Online system frustrating me

There actually are no dedicated SDI offices you can walk into anymore. EDD consolidated everything and most services are handled through the website or phone system now. For SDI specifically, your best option is to keep calling the SDI phone number (1-800-480-3287) during their business hours. Try calling right when they open at 8:00 AM - that's when I've had the most success getting through.

the online system is SO BAD!! i spent 4 hrs trying to upload my docs last month n ended up mailing everything. took forever but finally got approved. no idea why they make everything so complicated fr fr

Unfortunately SDI doesn't have walk-in offices like the regular unemployment side of EDD. Your best bet is either mailing your documents (like the person above suggested) or using Claimyr to get through by phone. I was in a similar situation with my pregnancy disability claim and spent weeks trying to get through. I finally used Claimyr (claimyr.com) and they got me connected to an actual SDI rep in about 20 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. It was worth it because the rep fixed my claim issues right away, and I got my first payment within days after that call.

I know this isn't exactly what you're asking, but there ARE physical America's Job Centers of California (AJCC) locations in San Diego that offer some EDD services. I went to the one in South County (1111 Bay Blvd, Suite E, Chula Vista) last year when I had UI issues, but they told me they couldn't help with SDI claims directly. They might be able to help you navigate the system though or provide some guidance. The Metro Career Center downtown might be another option to check. Just call before going to make sure they can assist with your specific SDI issue.

the whole system is designed to get you to give up!!!! ive been on SDI for 8 months (car accident) and EVERY MONTH somethign goes wrong with my continued claim. tbh i think they INTENTIONALLY make it hard to sabatoge claims period.

Here's what I recommend for your SDI claim situation: 1. If your medical provider has an EDD SDI Online account, ask them to submit your certification electronically instead of you uploading it. 2. If mailing documents, use certified mail with return receipt so you have proof of delivery. 3. Contact your State Assembly Member's office for help. They have dedicated EDD caseworkers who can often resolve issues faster than you can on your own. For San Diego, find your representative here: https://findyourrep.legislature.ca.gov/ 4. While there aren't dedicated SDI offices, the AJCC locations mentioned above sometimes have EDD staff who can make internal calls on your behalf. Hope this helps!

my sister works for a doctor and said that medical offices can submit the disability forms directly thru their special portal!!! maybe ask ur doctor if they can do this for u?? might be easier than the regular website

Just to update everyone on this thread: As of 2025, the EDD has launched a new "SDI Connect" pilot program in certain counties (including San Diego) where they're testing hybrid services. There are now limited in-person assistance options by appointment only at the Chula Vista AJCC location. You can schedule through the SDI Online portal under "Contact Us" → "Schedule In-Person Assistance." Appointments are very limited though, so online and phone are still the primary service channels.

I'm so glad to see this thread - dealing with SDI can feel incredibly isolating when you're already dealing with health issues! Just wanted to add that if you're having trouble with the upload feature specifically, try using a different browser or clearing your cache/cookies. I had similar issues last month where the upload would get stuck at 95% and then time out. Switched from Chrome to Firefox and it worked immediately. Also, make sure your document files are under 10MB each - the system doesn't always give you a clear error message if they're too large. Hope you get your appointment sorted and can finally get some help!

Adding to all the great advice here - I just went through this exact situation last month! If you're still having trouble with uploads, try using the mobile app instead of the desktop site. Sounds weird but the mobile version of SDI Online actually worked better for me when the regular website kept crashing. Also, if you do end up mailing documents, include a cover letter with your SDI claim number, SSN, and a brief explanation of what you're sending. The processing center gets thousands of documents daily and this helps them route yours correctly. One more thing - screenshot everything when you do get the system working, including confirmation numbers, because their system doesn't always save your progress if it glitches out. Hang in there, it's frustrating but you'll get through it!

I'm dealing with a similar situation right now! Been trying to get my SDI claim processed for 3 weeks and it's been absolutely maddening. Reading through all these responses gives me so much hope though - I had no idea about half of these options. I'm definitely going to try the Assembly Member route and see if I can get one of those new SDI Connect appointments in Chula Vista. For anyone else following this thread, I found that calling the SDI number (1-800-480-3287) and immediately pressing 1-2-1 when the automated system starts helps you skip some of the menu options and get into the queue faster. Still takes forever to get through, but it's slightly better than going through all the prompts. Also learned the hard way that you need to have ALL your documents ready before you even start the upload process because if you step away for more than 15 minutes, the whole session times out and you lose everything. @Ally Tailer please definitely update us on how the in-person appointment goes! This could be a game-changer for so many people struggling with the online system.