Can I visit EDD office in person for disability claim info after mailing application?

Unfortunately EDD doesn't handle SDI claims in their physical offices anymore. All disability claims are processed through the SDI offices which don't offer in-person services. It's incredibly frustrating! Mailed claims typically take 4-6 weeks to process, sometimes longer if there's a backlog or issue with your application. Since it's been 5 weeks, you're getting close to when you should hear something. Have you tried checking your claim status online? Even if you applied by mail, you can create an SDI Online account and sometimes view your claim there.

They all say call back later TOO BUSY hung up on me 6 times today smh

I had the same problem last month calling EDD for my disability claim status. After 3 weeks of failed attempts, I started using Claimyr (claimyr.com) and finally got through to a rep in less than 30 minutes. They have this system that basically waits on hold for you then calls you when an EDD agent is on the line. Saved me so much frustration! They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd Once I got through, I found out my claim had a simple issue with my employer's info that was easy to fix. Worth it to get answers instead of stressing for weeks.

I went through the same nightmare when I filed my disability claim by mail in January. Here's what worked for me: 1. Try calling right when they open at 8:00 AM 2. If that doesn't work, try around 4:30 PM (sometimes less busy then) 3. If you still can't get through, send a message through SDI Online (even if you filed by mail, create an account) 4. As a last resort, contact your state assembly member's office - they have liaison staff who can help with EDD issues In my experience, the paper applications take 1-2 weeks longer to process than online ones. Five weeks is definitely getting to the point where you should have heard something. When you do get through, ask them to check if your employer returned the required form - that's often what causes delays.

Just wanted to add - check if your doctor's office actually submitted the correct medical certification form. I've seen many cases where the doctor thinks they submitted everything, but they used the wrong form or didn't complete a required section. The DE 2501 form requires very specific information to be processed correctly. Also, try using the Ask EDD feature on the website to send a message about your claim status. Sometimes they respond to those faster than you can get through by phone.

i waited 7 weeks for my claim last year and turns out they needed more info from my doctor but never told me!! check if theres a message in ur account about medical certification

As a clarification for everyone in this thread: - EDD unemployment offices (the physical locations) cannot help with SDI or PFL claims - All disability and paid family leave claims are handled by the SDI branch, which doesn't have public-facing offices - If you mailed in a claim, it first needs to be manually entered into their system before it shows up online - The normal processing time is 14 business days from receipt, but with current backlogs, it's taking 4-6 weeks minimum For the original poster: Send a message through Ask EDD explaining your situation and include your full name, last 4 of SSN, and date you mailed the application. They should at least be able to tell you if your application was received and entered into their system. Until it's in their system, there won't be anything to see in SDI Online.

I'm going through something similar right now - filed my disability claim by mail 3 weeks ago and haven't heard anything back. The phone situation is absolutely ridiculous! I've been following this thread and wanted to share what I just found out from my neighbor who works in healthcare billing. She told me that sometimes the mail processing center gets backed up and applications sit there for weeks before being entered into the system. That could explain why your claim doesn't show up online yet - it might still be sitting in a pile waiting to be processed. She also mentioned that if you have a case worker assigned to you through your doctor's office or medical provider, they sometimes have better luck getting through to EDD on behalf of patients. Might be worth asking if they can help make that call for you while you're also trying the Ask EDD message route that others suggested.