Best EDD phone numbers to actually reach a human in 2025?
I'm beyond frustrated trying to reach an actual person at EDD. My benefits were stopped suddenly three weeks ago with no explanation, and I NEED to talk to someone! I've been calling the main number (1-800-300-5616) every day but just get the 'too many callers' message and get disconnected. Are there any special numbers or times that work better? Any secret extensions or tricks to get past the automated system? I'm desperate and rent is due next week. Has anyone successfully gotten through recently?
21 comments
TillyCombatwarrior
Unfortunately, the regular EDD numbers are completely swamped right now with the seasonal layoffs happening. Here are a few strategies that sometimes work: 1. Call exactly at 8:01 AM when they open 2. Try the alternate number: 1-833-978-2511 (though this is hit or miss) 3. Try calling on Wednesday afternoons which seem slightly less busy 4. When you do get through to the automated system, press 1-2-4 in sequence to bypass some of the recordings If your benefits were suddenly stopped, it could be due to a quarterly review, identity verification issue, or a certification error. Check your UI Online account for any notifications or messages first.
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Dyllan Nantx
•Thanks for the tips! I've tried calling right at 8am a few times with no luck, but I'll try that alternate number. My UI Online just shows 'disqualification' with no explanation, which is why I'm so desperate to speak with someone. I'll try the 1-2-4 sequence too.
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Anna Xian
call right when they open and also right after lunch around 1:00. thats when i got thru last month. but it still took me like 25 tries
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Jungleboo Soletrain
•Yeah I got through around 1:15pm once too! I think that's when their lunch breaks end. But sometimes they close the queue early in the day if there are too many people waiting already... happened to me twice last week.
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Rajan Walker
The EDD phone system is DELIBERATELY designed to frustrate people and make them give up!!! I was calling for 6 WEEKS straight before getting anywhere. The tier 1 reps can't even help with most issues, so when you finally get through, they just transfer you and you wait ANOTHER hour just to get disconnected half the time. The real secret? Call the employer line and pretend to be a business with a question, then ask to be transferred to claims. Worked for me twice. The employer line is 1-866-333-4606. Way less crowded.
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Nadia Zaldivar
•I wouldn't recommend pretending to be an employer. If they catch on, they could flag your account for fraud investigation which would delay things even further. Not worth the risk when you're already having benefit issues.
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Lukas Fitzgerald
I was in a similar situation last month and wasted nearly two weeks trying to get through. A friend recommended using Claimyr.com which is a service that basically calls EDD for you and connects you when they get through to a real person. Saved me hours of frustration and I finally got my disqualification issue resolved. They have a demo video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km It's not free but was absolutely worth it for me since I was about to miss rent payment while waiting to get my benefits sorted out.
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Ev Luca
•does this actually work?? sounds too good to be true honestly. i've been trying for dayz to get through
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Lukas Fitzgerald
•Yes, it actually works. They use some kind of automated system that keeps dialing until they get through, then they call you. I was skeptical too but was desperate after trying for days.
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Nadia Zaldivar
As a former EDD employee (I left in 2023), I can tell you that calling at 8:01am is actually not the best strategy anymore because everyone does it. Try these less-known approaches: 1. Call at 11:45am (right before lunch) or 4:15pm (near end of day) when many people have given up 2. If you get the "too many callers" message, wait 90 seconds exactly and call again - the system releases spots in batches 3. When you do reach the IVR system, for disqualification issues, use 1-2-1-1-4 as your sequence 4. Check your EDD online account for any "Request for Information" notices - often disqualifications happen when you miss responding to these 5. Submit a question through UI Online's Contact EDD feature - they're required to respond within 5 business days
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Dyllan Nantx
•Thank you so much for these insider tips! I didn't know about the 90-second rule - I've been waiting much longer between calls. I'll definitely try the 11:45am strategy tomorrow. And I'll double check for any information requests I might have missed.
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Jungleboo Soletrain
Am I the only one who thinks it's crazy that in 2025 we still have to deal with this phone nonsense? Why can't they just have a proper online messaging system that actually works? My sister-in-law in Oregon said their unemployment office lets you schedule phone appointments online!
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Rajan Walker
•EXACTLY!!! California has like the 5th biggest economy in the WORLD and we can't figure out how to create a functioning unemployment system. It's pathetic and DELIBERATELY designed to make people give up on getting their benefits. It's outrageous!
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Anna Xian
just go to the edd office in person. thats what i did.
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Dyllan Nantx
•Which office did you go to? I thought they weren't handling UI claims in person anymore? Did you need an appointment?
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Anna Xian
•went to the one in sacramento. no appointment but had to wait like 3 hrs. they can help with basic stuff but for complicated things they still need to connect u with claims specialist
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TillyCombatwarrior
Update us if you get through! For the disqualification issue, be prepared with your employment history and make sure you understand exactly why they might have disqualified you. Common reasons include: - Missing or incomplete work search activities - Income reporting discrepancies - ID verification issues - Not being available for work - Refusing suitable work If you know what the issue might be, you can have documentation ready when you speak to a representative.
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Dyllan Nantx
•Thanks for this! I suspect it might be related to my last certification where I reported some part-time hours. I'll gather my pay stubs just in case. Will definitely update when I get through.
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Ev Luca
i tried that claimyr thing someone mentioned above and it actually worked! got connected to edd in like 25 min today after trying for a week on my own. just wanted to let everyone know
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Dyllan Nantx
•That's great to hear! I might try that if I can't get through tomorrow with the other methods. Did they resolve your issue? Was the EDD rep helpful once you got connected?
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Ev Luca
•yea they fixed my problem. had a similar disqualification thing. turns out they needed additional identity verification cuz of a name mismatch with my social security record (i got married last year).
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