UPDATE: I tried the lowercase username suggestion and it still didn't work, but I was able to create a new account with no issues. I made sure all my info matched exactly what's on my EDD claim. I also uploaded my resume and started applying for jobs through the system. Thanks everyone for your help! What a needlessly complicated process.

Fairly sure CalJobs is confused and sending out the wrong info in their letter. I would try this Last Name + First Initial + Last 4 of social security number, ex. SMITHJ1234 - I tried this and used the password they sent in the email and it worked for me. Honestly though they really need to work on this garbage.

Glad to hear your appointment went smoothly! For anyone else reading this thread who might be preparing for their CalJOBS appointment, I wanted to add a few more tips based on my experience: 1. Test your internet connection and camera beforehand - technical issues can delay or complicate the appointment 2. Have a quiet, well-lit space ready for the video call 3. Keep a notepad handy to jot down any tips or features the rep shows you 4. Don't be afraid to ask questions if something isn't clear - they're there to help you succeed The CalJOBS system actually has some pretty useful features once you learn how to navigate it properly. The job matching algorithms can be surprisingly accurate if you take time to fill out your profile completely. I found jobs I wouldn't have discovered otherwise just by browsing through the system regularly. One last thing - make sure you understand how to access your work search activity log after the appointment. You'll need to reference this when you do your biweekly certifications, and it's much easier if you know exactly where to find everything in the system.

I had my CalJOBS appointment about 6 weeks ago and can answer your questions! They don't get super technical about networking strategies - they mainly focus on how you're using the CalJOBS platform and your general approach to job searching. My rep asked about my job search methods but was more interested in helping me optimize my CalJOBS usage than critiquing what I was doing outside the system. Regarding healthcare admin knowledge - my rep actually knew quite a bit about our field! She understood the different types of healthcare admin roles and was familiar with common software like Epic and Cerner. She didn't need much explanation about what I do, which was a pleasant surprise. I think they get training on major industries since healthcare is such a big employer in California. The "cheat sheet" idea is brilliant - I wish I had done that! Having all your certifications and systems experience organized beforehand will definitely make you look prepared and professional. Your weekend prep plan sounds perfect. One more tip since you mentioned networking - if you're part of any healthcare admin professional groups on LinkedIn or have attended virtual industry events, mention those during your appointment. They count as work search activities and show you're staying engaged with your professional community. You're going to do great! The fact that you're preparing so thoroughly shows exactly the kind of professional approach that impresses both EDD reps and potential employers.

This is the updated Fax# +1 916 449 1555 -  So they updated their fax number - 619-525-4830 is no longer operational. That was failing for me as well. I called EDD and got redirected a few times but they told me that number was not operational and that they only have 1 fax number, which is listed above. My fax finally went through on first try.

I'm a bit concerned about the conflicting fax numbers being shared here. As someone who just went through this process successfully last month, I can confirm that (916) 255-1277 is definitely the correct number for general documentation - I used it to submit my work search verification and it was processed within 6 business days. However, @Sam's mention of 916-449-1555 has me worried that there might be outdated information floating around. Before anyone sends important documents, I'd strongly recommend calling EDD's main line at (833) 978-2511 to verify the current fax number for your specific document type. Yes, the wait times are brutal, but it's better than risking your documents going to a disconnected fax line. Also want to echo what others have said about keeping detailed records - I photograph every page before faxing, keep the transmission receipt, and follow up with a phone call within a week. This whole process is stressful enough without wondering if your paperwork made it through! For what it's worth, the EDD website (edd.ca.gov) should have the most up-to-date contact information, though I know their site isn't always the most user-friendly to navigate.