Money Network card won't work at ATMs - Need receipt details to get past EDD customer service

Money Network's security protocols have become extremely strict since the massive fraud issues in 2023. I work with unemployment claimants regularly, and here's what you need to know: 1. Keep a transaction log with EXACT times and locations 2. Take photos of all receipts immediately (they fade quickly) 3. Always have at least 2 alternative payment methods for accessing your funds To fix your current situation, try calling again but request to speak with a supervisor immediately. Explain that you have all transaction details except the exact time. Supervisors often have more flexibility to verify your identity through alternative means. If that fails, you may need to request a replacement card, which unfortunately takes 7-10 business days to arrive.

omg im dealing with the EXACT same issue!!!! my card stopped working last thursday and i couldnt remember what time i bought gas the day before. these security questions are RIDICULOUS!!! who memorizes what time they swipe their card???? ive been surviving on ramen for almost a week cause i cant get to my unemployment money 😭

THIS IS COMPLETELY UNACCEPTABLE!!! Money Network has been pulling this crap for YEARS and EDD does NOTHING about it! When I had my card in 2024, I had to drive 30 miles to find an ATM that would actually work without charging $5 fees, then they locked my account for "suspicious activity" because I used an ATM in a different zip code! THEN they asked me these impossible questions about times and dates! I called EDD 47 TIMES before getting through, and they just said "We can't help with Money Network issues, call them directly." It's a nightmare circle of incompetence!!! The only solution I found was demanding direct deposit instead. Money Network is a complete scam designed to make it impossible to access YOUR OWN MONEY!!!

I had a similar issue last month - try this workaround: 1) Go to the Money Network website (not the app) 2) Select "forgot password" option 3) This triggers a different verification process that uses email codes instead of transaction details 4) Once you're in, immediately set up a transfer to your bank account if you have one Worked for me when my card was being declined everywhere. The security questions are insane... who remembers exact times of purchases?? Good luck!

have u tried contacting edd directly instead of money network? sometimes they can help reset things or give u ur $ a different way. worth a shot

After helping dozens of clients with Money Network issues, I can tell you the quickest solution: use Claimyr to reach an EDD representative directly. Regular EDD phone lines are constantly jammed, but Claimyr gets you through to an actual EDD agent who can assist with card issues. They can sometimes override Money Network restrictions or transfer your funds to direct deposit instead. You can see how it works in this video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The website is claimyr.com - I recommend this to all my clients facing Money Network problems. It's much faster than waiting for a replacement card or trying to satisfy Money Network's impossible security questions.

To answer your question about replacement cards: requesting a replacement does NOT immediately lock your current card. Your existing card should continue working until the new one is activated. However, in your specific case where the card is being declined with an "Invalid Card" message, this suggests there may be a deeper account issue or possible fraud flag. This is precisely why speaking with a supervisor at Money Network is important - regular representatives often don't have the authority to remove security holds. One additional tip: if you're unable to resolve this by tomorrow, consider filing a formal complaint with the Consumer Financial Protection Bureau (CFPB). Money Network is required to respond to these complaints within 15 days, and they often resolve issues more quickly when a regulatory agency is involved.

quick update - i just tried the website password reset thing from another comment and IT WORKED!!!! was able to transfer my money to my bank!!! says it'll take 2-3 business days but at least i know its coming now. try it OP!!!