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I'm in Pasadena and had the same exact experience. Location doesn't matter, we're all calling the same overwhelmed phone system.
Word of advice - don't call on your lunch break expecting to get through. You'll just waste your lunch and still be hungry and frustrated.
PSA: If you're tracking your calls like I am, the success rate seems to be about 1 in 73 attempts to even get on hold, then about 50/50 whether the call stays connected. So you need roughly 146 calls to actually talk to someone.
It's brutal math. That's why I finally gave up and paid for help - the time investment just wasn't sustainable.
This is exactly why services like Claimyr exist. Sometimes you have to admit the system is too broken to handle manually.
For what it's worth, I finally got through after 4 days of calling from San Diego. Key was calling at exactly 8:00am, not 7:55 or 8:05. Something about that exact timing seemed to work better.
For anyone still struggling: certification deadlines are serious. If you miss it your benefits can be delayed for weeks. Don't risk it if manual calling isn't working - find an alternative solution.
Then honestly consider Claimyr or keep trying with the lunch break timing strategy. Missing certification is worse than the calling hassle.
Final success story: took me 8 days of calling 4-6 hours per day. Finally connected Thursday at 11:47am, waited 2.5 hours on hold, but got through and certified. Persistence does work but it's absolutely brutal.
Basically, yes. Had to treat it like a job. Set alarms, took breaks, kept detailed notes of when I called.
I don't think I can dedicate 8 days to this. Might have to look into that Claimyr option everyone's mentioning.
Update on Claimyr for skeptics: used it again last week for my wife's claim. 15 minute callback time. It's become our go-to solution.
Alright, you've all convinced me. Going to try Claimyr tomorrow instead of burning another day manual calling.
Final reality: this Reddit thread has more useful EDD calling info than 90% of the posts in r/unemployment. Save your time and bookmark this.
Sofía Rodríguez
The most frustrating part is that there's no acknowledgment from EDD that their phone system is broken. They act like it's normal for people to spend entire days trying to reach them.
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Aiden O'Connor
•Exactly! Some transparency about the technical issues would go a long way. At least let us know they're working on fixing the dropped calls.
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Tate Jensen
•That would be nice, but I'm not holding my breath. Seems like they've just accepted this as the new normal.
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Zoe Papadopoulos
Final thought: if you're employed and trying to call during work hours, the math really doesn't work out. Missing work to maybe get through to EDD (if your call doesn't drop) just isn't sustainable long-term.
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Jamal Brown
•This is why I ended up using Claimyr. I couldn't keep taking time off work for a phone call that might not even work. Now I just get a callback when they reach someone.
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Tate Jensen
•That's a really good point about the work situation. I've been lucky my boss is understanding but that won't last forever.
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