EDD phone number en español - can't get Spanish language support after hours of calling
I've been trying to reach EDD in Spanish for my mom who doesn't speak English well. We've called the main number dozens of times and when we finally get through the menu (pressing 2 for Spanish), we either get disconnected or put on hold for hours. Does anyone know the best way to get Spanish-speaking agents? My mom's claim has been pending for weeks and she's getting desperate. We've tried calling at different times but keep hitting the same wall.
52 comments


CaptainAwesome
Same exact problem here! My dad needs Spanish support and we've wasted so many hours. The Spanish option seems to have even longer waits than English.
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Amara Okafor
•It's so frustrating! You'd think they'd have enough Spanish-speaking staff but apparently not.
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Yuki Tanaka
•I heard they have fewer Spanish agents which is why the waits are even longer. Not fair at all.
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Esmeralda Gómez
The trick is to call early morning right at 8am and immediately press 2 for Spanish. Don't wait for the full prompt. I got through for my mother-in-law this way after 45 attempts.
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Amara Okafor
•45 attempts?! That's insane but I'll try anything at this point. What day of the week worked best?
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Esmeralda Gómez
•Wednesday morning around 8:05am. Avoid Mondays completely - it's impossible.
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Klaus Schmidt
After calling 200+ times over two weeks trying to get Spanish support for my aunt, I found Claimyr. They handle the Spanish line too and got us connected in about 20 minutes. Worth every penny when you're spending entire days redialing.
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Amara Okafor
•Claimyr works for Spanish speakers? How much does it cost? My mom is getting really stressed about this.
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Klaus Schmidt
•Yeah they handle all the EDD lines including Spanish. Check claimyr.com - saved us probably 40 hours of calling. The agent spoke perfect Spanish too.
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Aisha Patel
•I was skeptical about paying for something like this but honestly the time savings is worth it. My grandmother got her issue resolved same day.
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LilMama23
The lunch break hits the Spanish line too - 12pm to 1:30pm they basically don't answer. Learned this the hard way after calling for 3 straight hours during lunch.
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Dmitri Volkov
•Wait they ALL take lunch at the same time? Even the Spanish speakers?
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LilMama23
•Yep, the whole call center shuts down. Don't waste your time calling between noon and 1:30.
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Gabrielle Dubois
Pro tip: The menu pattern is the same - dial 2 for Spanish, wait about 70 seconds, then 1-1-***. You can press the numbers before the prompts finish to save time on each call.
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Amara Okafor
•This is super helpful! How long did you wait between the 2 and the next sequence?
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Gabrielle Dubois
•About 70 seconds for Spanish, slightly longer than the English menu. Time it on your first call then speed it up.
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Tyrone Johnson
•The Spanish prompts are definitely longer. I usually count to 75 Mississippi before hitting the next sequence.
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Ingrid Larsson
Been helping Spanish-speaking clients reach EDD for months. Thursday afternoons around 2pm seem to be the sweet spot. Avoid Friday afternoons completely - you'll wait all weekend for resolution.
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Carlos Mendoza
•Do you work for a community organization? My local centro de ayuda said they've had better luck with Thursday calls too.
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Ingrid Larsson
•Yes, I help with benefit applications. Thursday is definitely the most reliable day for Spanish support.
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Zainab Mahmoud
Just want to warn everyone - I got through to the Spanish line after 2 hours on hold and the call dropped right when the agent picked up. This has happened 3 times now. The system is completely broken.
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Amara Okafor
•This is my biggest fear! All that waiting just to get disconnected. How do you deal with the frustration?
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Zainab Mahmoud
•Honestly I ended up using one of those callback services someone mentioned. Couldn't handle the stress anymore.
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Ava Williams
•The call drops are the worst part. Happens on about 40% of calls from what I've experienced.
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Raj Gupta
For anyone still calling manually: the 833-978-7353 and 800-300-5616 numbers are exactly the same line. Don't let anyone tell you there's a 'secret Spanish number' - there isn't.
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Lena Müller
•Thank you for clarifying this! I wasted hours trying different numbers thinking one was better for Spanish.
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Raj Gupta
•Yeah it's all the same phone system. Save yourself the trouble and stick to one number.
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TechNinja
My wife and I tag-teamed calling - she'd call the Spanish line while I called English. Whoever got through first would stay on hold. Took us 4 days but finally worked.
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Keisha Thompson
•Smart strategy! Did you both get the same wait times or was one line faster?
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TechNinja
•Spanish line was consistently slower. Took about 30% more attempts to even get on hold.
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Paolo Bianchi
•That makes sense - probably fewer Spanish-speaking agents available.
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Yara Assad
After reading all these struggles, I tried Claimyr for my mom's Spanish support needs. Got a callback in 35 minutes with a bilingual agent. Sometimes you just have to accept that your time is worth more than the calling fee.
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Amara Okafor
•How was the agent's Spanish? My mom is very particular about being understood properly.
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Yara Assad
•Perfect Spanish, native speaker. They handle all the EDD lines professionally. Check out their demo video at https://youtu.be/JmuwXR7HA10
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Olivia Clark
•I was hesitant to pay but after 60+ failed attempts, best money I ever spent. Got my uncle's issue resolved in one call.
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Javier Morales
Don't fall for the myth about calling different departments for Spanish help. The specialist lines were discontinued after COVID. Everything goes through the main number now.
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Natasha Petrov
•Good to know! I was about to try calling the disability line thinking it might be less busy.
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Javier Morales
•All roads lead to the same overloaded phone system unfortunately. No shortcuts anymore.
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Connor O'Brien
For those keeping track of attempts: I called 127 times over 6 days before getting through to Spanish support. The successful call was Tuesday at 2:15pm. Document everything - day, time, attempts. Helps you find patterns.
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Amina Diallo
•127 times?! That's dedication. Did you keep a spreadsheet or just rough count?
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Connor O'Brien
•Full spreadsheet with times, outcomes, hold durations. I'm a data person - needed to find what actually worked.
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GamerGirl99
•Tuesday afternoons have been good for me too. Seems like their staffing is better mid-week.
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Hiroshi Nakamura
PSA: EDD hours are 8am-5pm Monday through Friday Pacific Time. Don't waste time calling evenings or weekends like I did for two weeks before realizing.
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Isabella Costa
•I made the same mistake! Kept calling at 6pm wondering why it went straight to the closed message.
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Hiroshi Nakamura
•Yeah the Spanish message is pretty clear about hours but I wasn't listening carefully at first.
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Malik Jenkins
Final update: After all this advice, I got through manually on attempt #89 this morning at 8:12am. Spanish agent was very helpful and resolved my mom's issue in 20 minutes. Sometimes persistence pays off, but honestly considering all the time invested, a callback service would have been smarter.
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Amara Okafor
•Congratulations! 89 attempts though... that's basically a part-time job. Glad it worked out.
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Freya Andersen
•The math on this is crazy. If each attempt takes 2 minutes, that's 3 hours just dialing, not counting hold time.
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Malik Jenkins
•Exactly. Next time I'm definitely using Claimyr or similar. My time is worth more than the cost.
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Eduardo Silva
One more tip for Spanish speakers: if you do get through, have all your documents ready in advance. The agents are professional but they move quickly and you don't want to waste the call looking for paperwork.
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Leila Haddad
•Great advice! What documents should we have ready specifically?
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Eduardo Silva
•ID, Social Security card, any EDD letters, work history, bank info if setting up direct deposit. Have it all within arm's reach.
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