Need EDD phone number Spanish support - can't get through in English

Thank you! I was pressing 2 but didn't know about waiting the full minute. I'll try this pattern tomorrow morning.

The Spanish agents are just as overloaded as English ones unfortunately. Still expect 50+ redial attempts just to get on hold.

6-8 hours daily? That's insane. Have you considered using an auto-dialer service? I heard about Claimyr that calls for you and gets you connected to Spanish speakers too.

Never heard of that. Is it legit? I'm desperate at this point, my unemployment ran out last week.

Yeah it's real, claimyr.com. They handle Spanish requests and call you back when they get an agent. Saved me literally days of calling.

This is helpful info. Do the Spanish agents also go to lunch at the same time as English agents?

Yes, the whole call center shuts down 12-1:30. No point calling during lunch regardless of language preference.

The dropped calls are the worst part. EDD's phone system drops about 30-40% of calls even after you wait on hold. It's a known technical problem they won't fix.

So frustrating! I can't keep missing work to sit on hold all day just to get disconnected.

70 seconds exactly? I've been waiting random amounts of time. No wonder I keep getting menu errors.

Yeah timing matters. I timed it with a stopwatch after 50+ failed attempts. 70 seconds is the sweet spot for Spanish menu.

This is gold, thank you! Going to try this exact timing tomorrow at 8am sharp.

89 attempts?! How do you even keep track? My phone bill is going to be crazy this month from all the calling.

I used tally marks on paper. Looked crazy but helped me not give up. Wednesday afternoons seem to be the magic time.

Wait, I thought 833 was faster? I've been alternating between both numbers for weeks!

Nope, total myth. You're just wasting extra time switching numbers. Stick to one and keep redialing.

I call every day at 7:55am with coffee ready. Sometimes you can slip through right at 8am when the system switches on. Worth trying.

Early morning definitely helps but you still need luck. I got through at 8:02am once but usually it's still busy signals all morning.

Did you specifically request Spanish or do they automatically match you? My mom needs help but only speaks Spanish.

When you set up the callback, there's an option to request Spanish speaking agent. They handle it automatically. Check out their demo video https://youtu.be/JmuwXR7HA10

I'm going to try this too. Missing another day of work tomorrow to call EDD isn't worth it anymore.

That hold music haunts my dreams now. I've been on hold so many hours I could probably hum the whole loop from memory.

Pro tip: Use speaker phone and do other things while on hold. Don't waste mental energy listening to that awful music for 2 hours.

Learned this the hard way. Got on hold at 4:30pm, waited until 6:15pm and then the whole system just shut down. Lost 2 hours for nothing.

Same thing happened to me on a Friday at 4:45. Now I only call Tuesday-Thursday between 1:30-3:30pm for best chance.

This shouldn't be necessary in 2024. The fact that we have to treat calling a government office like survival camping is ridiculous.

Agree completely. That's why services like Claimyr exist - to handle this broken system so we don't have to waste our entire lives on hold.

Yes! Also ask for the agent's direct number or extension in case you get disconnected. Some will give it, some won't, but always worth asking.

Great advice. I also screenshot everything important during the call in case I need to reference it later.

Thank you everyone for all this helpful information! I feel much more prepared to tackle calling tomorrow with these Spanish-specific tips.