How to reach a live EDD representative (phone menu options that actually work)
I've been trying to call EDD for 2 weeks about my missing payment and it's driving me CRAZY! Every time I call, I either get a 'maximum callers reached' message or I get trapped in those annoying automated loops that never connect to a human. I'm desperate to talk to an actual person before my rent is due. Can someone who's recently gotten through please share the correct EDD number to call AND the exact prompts I need to press to reach a live representative? Thank you!!!
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Harold Oh
The main EDD customer service number is 1-800-300-5616. For best results, call right when they open at 8:00am. When you call, press 1 for English (or 2 for Spanish), then 1 for claim questions, then 2 for existing claims, then at the next prompt select 1. After that, when it asks about current claims, press 1, and finally 4 for 'all other questions.' This path has worked for me to reach someone a few times, but it's still hit-or-miss depending on call volume.
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Payton Black
•Thanks so much! I'll try this first thing tomorrow. Do you know how long the wait usually is once you get into the queue?
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Amun-Ra Azra
i tried calling over 30 times yesterday and couldnt get thru at all. this is such bs
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Summer Green
•Same here. So frustrating. I'm about to lose my apartment and can't even talk to an actual human being to explain my situation.
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Gael Robinson
After wasting WEEKS trying to get through on my own, I finally used Claimyr to connect with an EDD rep. It automatically calls EDD for you and navigates all those annoying prompts, then calls you back when it gets a rep on the line. Worked the first time for me! Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km
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Edward McBride
•does that actually work? sounds too good to be true honestly
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Gael Robinson
•Yeah, it really worked for me. I was skeptical too but was desperate after calling 40+ times. Got connected with a tier 2 specialist who fixed my pending payment issue in about 15 minutes.
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Darcy Moore
The menu options change sometimes, I swear they do it on purpose to keep people from getting through. What worked for me LAST WEEK was: Call 1-800-300-5616, press 1 (English), then 2, then 4. Wait through the long message without pressing anything else. When the next menu comes up, press 1, and THEN when they ask about UI Online, press 3. That got me to a person after about 45 minutes on hold. But honestly, I think it's just random whether you get through or not. The system is DESIGNED to be frustrating. I've been dealing with EDD since my employer shut down in January and it's been nothing but problems.
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Dana Doyle
•The menu options do change occasionally, but the core path usually remains similar. For technical questions or claim status issues, it's better to call in the middle of the week (Tuesday-Thursday) rather than Monday or Friday when call volumes are highest.
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Edward McBride
i got thru last month by calling the employer line instead 866-333-4606 and they transferred me to claims dept. sometimes thats easier
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Dana Doyle
•While this can occasionally work, it's important to note that using the employer line when you're not an employer could potentially delay assistance for actual employers trying to reach EDD. The representatives may also refuse to transfer you as this practice has become more common.
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Amun-Ra Azra
try calling at exactly 8:03am. not 8 sharp when everyone else is calling. worked for me twice
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Payton Black
Update: Finally got through this morning! Called the 1-800-300-5616 number at 8:05am and used the prompts someone suggested (1, 1, 2, 1, 4). Was on hold for about 35 minutes but finally spoke to a real person who resolved my payment issue. Thanks everyone for your help!
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Harold Oh
•That's great news! Glad you were able to get through and get your issue resolved.
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Darcy Moore
•Did they explain why your payment was missing in the first place? I'm curious because I'm having a similar issue and wondering if it's the same problem.
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