I'm currently dealing with this exact situation too! Just submitted my name change request through UI Online about a week ago after getting married. It's so helpful to read everyone's experiences here - sounds like 2-3 weeks is pretty standard, which makes me feel better about the wait time. One thing I'm curious about - for those who've gone through this, did EDD require any additional documentation besides the marriage certificate? I uploaded mine but I'm wondering if they sometimes ask for other proof like updated driver's license or passport. Also, has anyone had success checking the status by calling that identity verification number someone mentioned earlier? Thanks for asking this question! The responses have been super informative and reassuring. Definitely going to stick with my maiden name for certifications until I get that confirmation email.

I'm in almost the exact same boat! Got married 6 weeks ago, updated with SSA right away, and submitted my name change request to EDD about 12 days ago. Still showing "pending review" and I have certification coming up this Friday. Based on all the responses here, sounds like I need to stick with my maiden name for certification until I get that official confirmation email. It's really frustrating that it takes so long when other agencies can process name changes much faster, but at least now I know what to expect timeline-wise. Has anyone noticed if submitting on certain days of the week makes a difference in processing time? I submitted mine on a Wednesday afternoon and wondering if that affects anything. Thanks to everyone for sharing their experiences - this thread has been incredibly helpful! I was starting to worry something was wrong with my submission.

I went through this exact scenario about a month ago and can confirm what others are saying - the phone interview will NOT auto-cancel even after completing the online questionnaire. The EDD rep gave me the same line about "letting it process" and the interview "disappearing from my account." What actually happened: I did both the online questionnaire and showed up for the phone interview. The interviewer had my online responses pulled up and said "I can see your answers here, but I need to verbally confirm a few key points with you." The whole call took maybe 12 minutes instead of the full scheduled time. My advice based on this experience: Treat them as two separate requirements. Screenshot everything from your online questionnaire completion (including the confirmation page) and be available for your phone interview. Don't trust EDD's systems to communicate with each other - they rarely do. The good news is that having completed the online part first definitely speeds up the phone interview since they're just verifying information rather than collecting it from scratch. Better to spend 15 minutes on a redundant call than risk benefit delays for weeks!

I'm dealing with this EXACT same situation right now! Completed my online eligibility questionnaire on Monday, but my phone interview is still scheduled for this Thursday. Called EDD and got the same runaround about it "auto-canceling" - clearly that's not happening based on everyone's experiences here. What's really frustrating is how consistent this misinformation seems to be across different EDD reps. It makes you wonder if they're all reading from the same incorrect script or if they genuinely don't understand how their own system works. After reading through all these responses, I'm definitely treating the online questionnaire and phone interview as two completely separate requirements. Going to take screenshots of my completion confirmation and be ready for the call on Thursday. It sounds like having done the online part first should at least make the phone interview much shorter. Thanks to everyone for sharing their experiences - this thread has been way more informative than anything I could get from EDD directly! Will update after my interview to add another data point for future people dealing with this confusion.

From my experience with these callback services, they typically don't have a hard expiration date but rather keep trying until they successfully connect you or exhaust their retry attempts (usually over several days to a week). The $20 is generally for the service attempt, not a time-based subscription. I'd recommend checking your email confirmation for specific terms, and make sure you're available during EDD business hours (8 AM - 5 PM, Mon-Fri) since that's when they can actually connect you. If you haven't heard anything within 48 hours, I'd reach out to the service provider directly. Also keep your phone charged and nearby - missing the callback means potentially having to pay again. Good luck, and I hope you get through soon! The whole system is frustrating but these services do help cut through the endless hold times.

Based on my experience with similar callback services, the $20 fee is usually valid until they successfully connect you with EDD or exhaust their retry attempts (typically 5-7 days of trying). The service doesn't expire based on time alone, but rather on connection attempts. Make sure to keep your phone on and available during EDD business hours (8 AM - 5 PM, weekdays) because that's the only time they can actually get you through. If you miss the call, most services will try a few more times, but after that you might need to pay again. I'd suggest checking your confirmation email for the specific terms of whichever service you used. Also, if you don't hear anything within 2-3 business days, definitely reach out to them directly. The whole situation sucks but these services do work better than sitting on hold for hours. Hope you get through soon! 🙏

Thanks for the tips! I tried the mobile app earlier but it kept crashing. I'll check if there's an update available and try again. Really appreciate everyone's suggestions here!

I've been having the same login issues since last week! What's really frustrating is that I can see my payment posted in my EDD account, but Money Network won't let me access it. I tried the early morning login suggestion and it worked once at 5:45am, but then failed again the next day. The inconsistency is maddening! Has anyone had luck with their customer service chat feature, or is that broken too? I'm definitely going to switch to direct deposit after this mess gets resolved.

my sister works for edd (not saying which office) and she says identity theft cases are taking around 90 days right now bcuz theres so many of them

The UI Online portal is pretty much useless for tracking identity theft cases. I check mine religiously and it never shows any updates - it just keeps showing the fraudulent claim sitting there, which is super frustrating to see every time I log in. Phone calls are really the only way to get actual status updates, but even then you have to get the right department. Regular customer service reps can only see basic info, but the fraud investigators have access to the real case notes. When you call, specifically ask to be transferred to the "identity theft investigation unit" or "fraud department" - don't just accept talking to whoever picks up first. Document every call with date, time, rep name, and what they told you. It's a pain but it's the only way to stay on top of your case.