EDD says 'not paid' after certifying new week - waiting for paper notice while weeks still pending
I'm super confused about my husband's claim status right now. He used up all his regular benefit weeks and got paid for them, but then the EDD system randomly gave him another week to certify for. After certifying, instead of showing 'paid' it now says 'not paid' with a message to wait for some paper notice in the mail to see if he qualifies for additional benefits? Meanwhile, he still has 3 weeks from a couple months ago that are stuck in 'pending' status. I don't understand how he can have weeks that are pending, weeks that got paid, and now a new week that's 'not paid' all on the same claim. Has anyone dealt with this weird mix of statuses before? Is this how the extension process works or did something get messed up?
37 comments


Paolo Rizzo
This is actually normal when someone reaches the end of their benefit year or exhausts their claim balance. The 'not paid' status with the message about waiting for a paper notice typically means the system is checking if he qualifies for a PEUC extension or a new claim. The pending weeks from months ago are a separate issue - those might be under review for eligibility reasons.
0 coins
Keisha Johnson
•Thanks for explaining! Do you know approximately how long it takes to get that paper notice? He's stressing about bills coming up.
0 coins
QuantumQuest
I went through exactly this in January. The 'not paid' week after your regular benefits are exhausted is the system's way of determining if you qualify for an extension. You should get the notice within 10-14 days, but I got mine in just a week. As for those pending weeks from before, call EDD about those specifically - they won't resolve automatically and are probably stuck for a different reason like an eligibility interview that never got scheduled.
0 coins
Keisha Johnson
•Great to hear from someone who went through this! Did you end up qualifying for the extension? And did you have to do anything special after getting the notice?
0 coins
Amina Sy
the pending weeks r probly bcuz they need 2 verify something on his acct... happened 2 me... the not paid thing is just cuz his regular benefits r done... gotta wait 4 the letter now
0 coins
Oliver Fischer
My cousin had the EXACT same problem! 3 pending weeks, then paid weeks, then a random "not paid" week. The EDD system is such garbage! They make everything so confusing with zero explanation. I swear they do this on purpose to frustrate people into giving up on benefits they're entitled to.
0 coins
Natasha Petrova
•I get your frustration, but this isn't a system error - it's actually how the transition between claim types works. The not paid week triggers an automatic review for extension eligibility, and the pending weeks are probably from an unrelated issue that needs human review.
0 coins
Javier Morales
If your husband still has pending weeks from months ago, that's actually a separate issue you should address immediately. Try using Claimyr to get through to an EDD agent (claimyr.com). I was in a similar situation with pending weeks that weren't resolving, and I couldn't get through on the phone for weeks. Claimyr got me connected to an agent in about 20 minutes. You can see how it works in their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The agent can check both issues - the pending weeks AND tell you what's happening with the potential extension.
0 coins
Keisha Johnson
•I've never heard of this service before. Has anyone else used it? Seems worth trying since we've called like 30 times and can't get through.
0 coins
QuantumQuest
•I used it last month when I had a similar issue. It works - got through to an agent who fixed my pending payments. Definitely better than calling hundreds of times yourself.
0 coins
Emma Davis
when i got the not paid message it took about 3 weeks to get the paper notice. then i had to apply for a new claim even though the notice said i might qualify for extension. so confusing!! the whole system is a mess but keep certifying every week even while waiting!!!
0 coins
Keisha Johnson
•3 weeks?? That's so long to wait. Did they backpay you for that waiting period once you got approved?
0 coins
Emma Davis
•yep they did backpay but only after i called and asked about it. nothing happens automatically with edd lol
0 coins
Natasha Petrova
Let me clarify what's happening here with your husband's claim: 1. The 'not paid' week with the paper notice message means he's exhausted his regular UI benefits, and the system is checking if he qualifies for an extension. 2. The pending weeks from months ago are completely unrelated to this - they're likely stuck due to an eligibility question that requires manual review. 3. The proper course of action is: - Continue certifying for benefits every two weeks even while waiting for the paper notice - Call EDD specifically about the pending weeks (as others have suggested, using a service to get through might save time) - When the paper notice arrives, follow its instructions exactly This is a common situation when claims transition from regular benefits to extensions. The paper notice typically arrives within 7-14 days and will have specific instructions.
0 coins
Keisha Johnson
•Thank you for breaking this down so clearly! We'll keep certifying and try to get through to EDD about those pending weeks. It's just so stressful when the money suddenly stops coming in with no clear explanation.
0 coins
Amina Sy
did ur husband have wages in his base period? thats wat determines if he gets an extension
0 coins
Keisha Johnson
•He worked full-time before filing his claim last year, so I think he should have enough wages in the base period. I guess we'll find out when the notice comes?
0 coins
QuantumQuest
Just to update you on what to expect: once you get the paper notice, it will either say he qualifies for an extension (in which case the system will update automatically within a few days), or it will say he needs to file a new claim (if it's been a year since his original claim). Either way, any weeks he certifies during this waiting period will eventually get paid retroactively if he's eligible. But those pending weeks from months ago - that's the real issue you need to address ASAP. They won't resolve themselves, and they're holding up money he's probably entitled to.
0 coins
Keisha Johnson
•Thanks, this is really helpful! We'll focus on getting those pending weeks resolved first, then deal with the extension once the notice comes. Really appreciate everyone's help!
0 coins
Paolo Marino
I'm dealing with something similar right now! My claim just transitioned from regular benefits to what I think is an extension review. One thing I learned from calling EDD (took me forever to get through) is that you should definitely keep your UI Online account active and continue certifying even during this waiting period. The agent told me that if you stop certifying while waiting for the paper notice, it can actually delay or complicate the extension process. Also, make sure your husband's contact information is up to date in the system - sometimes those paper notices get delayed or lost in the mail, and having current info helps them reach you if needed.
0 coins
Luca Russo
•This is great advice! We definitely need to double-check his contact info in the system - we moved a couple months ago and I'm not sure if he updated his address with EDD. That could explain why some things might be getting delayed. Thanks for the tip about continuing to certify too - we weren't sure if we should keep doing that while waiting for the notice.
0 coins
Miguel Castro
I went through this exact same situation about 6 months ago! The mix of different statuses on one claim is definitely confusing but it's actually pretty normal during benefit transitions. Here's what I learned from my experience: The "not paid" status after exhausting regular benefits is the system automatically checking for extension eligibility - this is a good thing, it means the process is working. You should get that paper notice within 2 weeks (mine came in 10 days). Those pending weeks from months ago are definitely a separate issue that needs immediate attention. In my case, I had 4 weeks stuck in pending status for almost 3 months. When I finally got through to an EDD agent, they told me it was because of an unreported work search activity that flagged my account for review, but no one ever contacted me about it. The agent cleared it up in about 10 minutes and I got all the back payments within a week. My advice: definitely try to get through to EDD about those pending weeks ASAP - they won't resolve on their own. And keep certifying every two weeks even while waiting for the extension notice. The system will backpay everything once it's sorted out. Good luck!
0 coins
QuantumQuester
•This is exactly what we needed to hear! It's such a relief to know that the mix of statuses is normal during these transitions. 6 months ago would have been around the same time my husband's claim started, so the timeline matches up. Your experience with the pending weeks is really helpful too - it sounds like there might be some random flag on his account that just needs an agent to clear it up. We're definitely going to focus on getting through to EDD about those pending weeks first. Thanks for sharing your experience and the encouraging words!
0 coins
GalacticGuru
I'm going through something very similar right now! My husband's claim shows the exact same pattern - paid weeks, then pending weeks from way back, and now a "not paid" week with that confusing message about waiting for a paper notice. It's so stressful when you don't know what's happening with your benefits. Reading through all these responses is really helpful though - it sounds like this is actually a normal part of the system when benefits are transitioning. We've been afraid to keep certifying while waiting, but it seems like that's exactly what we should be doing. Has anyone here had success getting those old pending weeks resolved quickly once they got through to an agent?
0 coins
Amina Diallo
•I'm new to this community but going through something really similar! My claim has been such a mess - I have weeks that are paid, weeks that are pending, and now this confusing "not paid" status. It's really reassuring to see so many people have dealt with this exact situation. From what I'm reading here, it sounds like the key things are: keep certifying no matter what, try to get through to EDD about the pending weeks (maybe using that Claimyr service people mentioned?), and just wait for the paper notice for the extension. Has anyone had luck resolving multiple issues at once when they finally get an EDD agent on the phone, or do you have to call back separately for each problem?
0 coins
Nathan Kim
I'm new to this community but dealing with a very similar situation! My husband's claim shows the same confusing mix - some weeks paid, some stuck pending for months, and now this "not paid" week with the mysterious paper notice message. Reading through everyone's responses has been incredibly helpful and reassuring. It sounds like this chaotic-looking status mix is actually normal during benefit transitions, which is such a relief to know! Based on what I'm learning here, it seems like the main action items are: 1) Keep certifying every two weeks no matter what the status shows, 2) Get through to EDD specifically about those old pending weeks (they won't resolve automatically), and 3) Wait for the paper notice about extension eligibility. For those who've successfully gotten through to EDD agents, were you able to address multiple issues in one call, or did you need separate calls for the pending weeks vs extension questions? Also, has anyone tried updating their contact information mid-claim - we moved recently and I'm worried that might be causing some of our delays. Thanks to everyone sharing their experiences - it's so much less stressful when you know other people have navigated this successfully!
0 coins
Liam O'Sullivan
•Welcome to the community! I'm new here too and going through almost the exact same thing. It's so helpful to see everyone's experiences laid out like this. From what I've gathered reading through all these responses, it sounds like most people were able to handle multiple issues in one call with an EDD agent - especially since the pending weeks and extension questions are often related to the same account review process. Regarding the address change, definitely get that updated ASAP! A few people mentioned that outdated contact info can delay those paper notices, and you don't want to miss important correspondence. You should be able to update it through your UI Online account or when you finally get through to an agent. The Claimyr service that @Javier Morales mentioned sounds promising based on the feedback here - might be worth trying since regular calling seems to be such a nightmare. Keep us posted on how it goes!
0 coins
Sean Murphy
I'm dealing with almost this exact same situation right now! My husband's claim has been so confusing - he exhausted his regular benefits, then got one more week to certify that now shows "not paid" with that same message about waiting for a paper notice. Meanwhile, we also have 2 weeks from way back that are still stuck in pending status. Reading through all these responses has been such a relief because now I understand this is actually how the system normally works during benefit transitions, not some kind of error like we thought. The key takeaways I'm getting are: definitely keep certifying every two weeks even while waiting, try to get through to EDD about those pending weeks since they won't resolve automatically, and be patient for the paper notice (sounds like 7-14 days is typical). One question for those who've been through this - when you finally got the paper notice, was it pretty clear about what steps to take next? We're just hoping it won't be another confusing government form that leaves us guessing what to do! Thanks to everyone for sharing their experiences - it makes this whole stressful process feel much more manageable when you know others have successfully navigated it.
0 coins
Owen Devar
•Welcome to the community! I'm also pretty new here but have been following this thread closely since I'm in a similar situation. From what I've gathered from everyone's experiences, the paper notice is usually pretty straightforward - it will either tell you that you qualify for an extension (and the system will update automatically within a few days), or it will direct you to file a new claim if it's been a year since your original claim started. A couple people mentioned that the instructions were clear to follow, which is reassuring! The main thing seems to be acting on whatever it says promptly and continuing to certify while you wait. It's so helpful having this community to learn from others who've actually been through this process!
0 coins
Beatrice Marshall
I'm new to this community and currently going through this exact same situation! My husband's claim shows the same confusing pattern - some weeks paid, some stuck pending from months ago, and now a "not paid" week after he exhausted his regular benefits. Reading through everyone's experiences here has been incredibly reassuring because I was starting to panic thinking something went seriously wrong with his claim. It's so helpful to understand that this mix of statuses is actually normal during the transition from regular benefits to extensions. The timeline people are sharing (7-14 days for the paper notice) gives us something concrete to expect instead of just wondering indefinitely. One thing I'm curious about - for those who successfully got their pending weeks resolved, did the agent give you any insight into what originally caused them to get stuck? We have 3 weeks that have been pending for almost 2 months with no explanation, and I'm wondering if there's a pattern to what triggers these delays. We're definitely going to keep certifying and try to get through to EDD about those pending weeks. Thanks to everyone for sharing their experiences and making this stressful process feel much more manageable!
0 coins
Ethan Wilson
•Welcome! I'm also new here and in a very similar boat. From what I've been reading in this thread, it seems like the common causes for pending weeks include unreported work/income, missed work search requirements, or sometimes just random eligibility flags that need manual review. @Miguel Castro mentioned his pending weeks were due to an unreported work search activity that he didn t'even know was flagged. The good news is that most people here got their pending weeks resolved pretty quickly once they actually got through to an agent - sounds like it s'often something simple that just needs human attention. It s'definitely worth trying that Claimyr service people have mentioned since getting through by regular calling seems nearly impossible. Keep us posted on how it goes!
0 coins
Justin Evans
I'm new to this community and just wanted to say how incredibly helpful this thread has been! My wife is going through the exact same situation - exhausted regular benefits, got one more week to certify that now shows "not paid" with the paper notice message, plus we have 4 weeks from earlier this year still stuck in pending status. Before finding this discussion, I was convinced something had gone seriously wrong with her claim. It's such a relief to learn that this chaotic mix of statuses is actually normal during benefit transitions. The consistent advice I'm seeing is: keep certifying no matter what, address those pending weeks ASAP since they won't resolve automatically, and be patient for the paper notice (sounds like 1-2 weeks is typical). One question for the group - has anyone noticed if the time of year affects how long these processes take? We're hitting this transition right at the end of March, and I'm wondering if there are seasonal patterns or if EDD gets busier/slower at certain times. Thanks again to everyone for sharing their experiences - it makes navigating this system so much less stressful when you can learn from others who've been through it successfully!
0 coins
Sofia Ramirez
•Welcome to the community! I'm also pretty new here and dealing with a very similar situation. From what I've observed in this thread, the timing doesn't seem to matter much - people have shared experiences from different months with pretty consistent timelines for the paper notices (that 7-14 day window keeps coming up regardless of when it happened). The pending weeks issue seems to be more about getting through to an agent than seasonal timing. Your wife's situation sounds exactly like what everyone else has described, so I think you're on the right track with the plan to keep certifying and tackle those pending weeks. It's amazing how much less scary this all feels when you realize it's a normal part of the system rather than something going wrong!
0 coins
Luca Ferrari
I'm new to this community and dealing with almost the identical situation! My husband just exhausted his regular UI benefits and we're seeing that same "not paid" status with the confusing message about waiting for a paper notice. Plus we have 2 weeks from January that are still stuck in pending status. Reading through all these responses has been such a lifesaver - I was starting to think we'd done something wrong or that his claim was broken somehow. It's incredibly reassuring to learn that this mix of paid/pending/not paid statuses is actually normal during the transition to extensions, not some kind of system error. The consistent advice I'm seeing is really helpful: keep certifying every two weeks regardless of the status, get through to EDD specifically about those old pending weeks since they won't auto-resolve, and expect that paper notice within 1-2 weeks. Has anyone here dealt with pending weeks that were stuck for different reasons than work search issues? I'm trying to figure out what might have flagged our January weeks since my husband was definitely doing his work searches and reporting everything correctly. Either way, sounds like we need to bite the bullet and try to get through to an agent - maybe that Claimyr service others have mentioned. Thanks to everyone for sharing your experiences! This community is amazing for navigating EDD's confusing system.
0 coins
Scarlett Forster
•Welcome to the community! I'm also new here and going through something really similar. From what I've been reading in this thread, pending weeks can get stuck for various reasons beyond work search issues - @Miguel Castro mentioned his were flagged for an unreported work search activity, but I ve'seen other posts in this community mention things like identity verification holds, wage discrepancies, or even just random system glitches that require manual review. The frustrating part is that EDD doesn t'always tell you what caused the flag, so you re'left guessing until you actually get through to an agent. Your January weeks being stuck for this long definitely sounds like something that needs human intervention. The Claimyr service that @Javier Morales recommended seems to be getting good feedback from people here - might be worth trying since the regular phone lines are such a nightmare. Keep us posted on how it goes!
0 coins
Honorah King
I'm new to this community but going through the exact same thing right now! My husband's claim shows that same confusing mix - regular benefits exhausted, then one "not paid" week with the paper notice message, plus we have 3 weeks from February that are still pending. Before finding this thread I was convinced something was seriously broken with his claim. It's such a relief to read everyone's experiences and learn this is actually normal during benefit transitions! The consistent advice about continuing to certify while waiting and tackling those pending weeks separately makes total sense. We've been hesitant to keep certifying because we weren't sure if we should, but it sounds like that's exactly what we need to do. One thing I'm wondering - for those who got their pending weeks resolved, did you notice any pattern in how long they'd been stuck before you called? Ours have been pending for about 6 weeks now with zero communication from EDD about why. Based on what everyone's sharing here, it seems like these don't resolve on their own and really do need agent intervention. We're definitely going to try that Claimyr service people have mentioned since regular calling seems impossible. Thanks to everyone for sharing your experiences - this community is invaluable for navigating EDD's confusing system!
0 coins
Yuki Tanaka
•Welcome to the community! I'm also brand new here and dealing with an almost identical situation. From what I've gathered reading through everyone's experiences, the length of time pending weeks have been stuck doesn't seem to follow a clear pattern - I've seen people mention anywhere from a few weeks to several months. @Miguel Castro had 4 weeks stuck for almost 3 months, while others got theirs resolved after just a few weeks of being pending. The key seems to be that none of them resolved automatically - they all required getting through to an actual EDD agent. Your 6 weeks of pending with no communication sounds frustrating but unfortunately pretty typical based on what people are sharing. The Claimyr service really does seem like the way to go since so many people here have had success with it. Definitely keep certifying those new weeks while you work on getting the old ones resolved!
0 coins