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Tyler Murphy

Can't find working EDD Spanish phone number - tried everything

I've been searching everywhere for the EDD Spanish phone number but getting conflicting info online. Some sites say press 2 for Spanish when you call the main line, others mention a separate number entirely. My mom doesn't speak English well and needs to talk to someone about her claim status. Has anyone actually gotten through to a Spanish-speaking agent recently? The regular English line is already impossible to reach.

There's no separate Spanish number - you just press 2 after dialing 800-300-5616. But honestly the wait times are exactly the same nightmare as English.

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That's what I thought but wasn't sure. Thanks for confirming. Still doesn't solve the getting through problem though.

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The Spanish option has the same menu system too - 2 for Spanish, wait, then 1-1-***. Same dead ends.

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I helped my neighbor with this last month. Called 47 times over 3 days before getting through to Spanish support. They have bilingual agents but not many.

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47 times?! That's insane. My mom can't sit by the phone all day doing that.

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Yeah it was brutal. Started at 8am sharp each day and finally got through Wednesday around 2:30pm.

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Honestly after burning through my phone plan minutes trying to reach Spanish support, I used Claimyr. They can request Spanish-speaking agents when they connect you. Saved my sanity and got my abuela connected in like 25 minutes.

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Never heard of that service. Does it actually work for Spanish speakers?

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Yeah, you just specify Spanish when you place the order on claimyr.com. They handle everything and call you back when they have a bilingual agent ready.

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That sounds too good to be true. How much does it cost?

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The Spanish line nightmare is real. I'm fluent in both languages and even I struggle. The menu prompts are translated but the hold music is still 2+ hours of torture.

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At least you can understand if they give updates during the hold. My dad just sits there hoping.

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True, though they rarely give meaningful updates anyway. Just the same 'high call volume' message every 20 minutes.

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Pro tip: don't call during lunch 12-1:30pm. The Spanish agents take lunch same time as English ones. Learned this after wasting entire afternoons.

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Good to know! I was wondering if they staggered breaks differently.

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Wait, the ENTIRE call center takes lunch at the same time? That explains so much about my failed attempts.

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Yep, complete dead zone from noon to 1:30. Don't even bother calling then.

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I've been calling for my parents for weeks. The Spanish support is just as overwhelmed as English. Yesterday I got through but the call dropped after 1 hour 45 minutes on hold.

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That's devastating! All that time wasted.

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I wanted to throw my phone across the room. Starting all over again today.

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The dropped calls are the worst part. Happens to like 40% of people who actually get on hold.

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My strategy has been calling right at 7:55am before they officially open. Sometimes you can queue up early. Works maybe 1 in 20 tries for Spanish line.

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That early bird approach worked for me once. Had to set 3 alarms and have coffee ready to go.

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Exactly! It's like preparing for battle. Still took 38 attempts that week to get through.

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For what it's worth, both 800-300-5616 and 833-978-0953 connect to the same system. Pressing 2 for Spanish works on either number.

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Didn't know about the second number. Will try both to see if one's less busy.

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They're literally the same phone system, so no difference in wait times unfortunately.

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Anyone else notice Monday mornings are completely hopeless for Spanish support? I think everyone tries calling first thing after the weekend.

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Monday mornings are terrible for all EDD lines. Everyone with weekend anxiety starts calling at 8am.

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Yeah, I stick to Wednesday/Thursday afternoons now. Slightly better odds.

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Just a heads up - there's no 'specialist' Spanish line anymore. All those old forum posts about special numbers are outdated since the pandemic changes.

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Thank you for saying this! I wasted so much time trying those fake 'insider' numbers.

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Yeah, it all goes through the main system now. Press 2 for Spanish and hope for the best.

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I finally broke down and used that Claimyr thing someone mentioned earlier. Worked perfectly - they connected me to a Spanish agent in 18 minutes. My tía got her payment issue sorted same day.

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Really considering this at this point. How does the Spanish request work exactly?

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You just check a box for Spanish when ordering the callback. They have a demo video at https://youtu.be/JmuwXR7HA10 showing how it works.

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I was skeptical but honestly best $20 I ever spent. My elderly parents can't handle the calling marathon.

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The menu pattern for Spanish is exactly the same: dial 2, wait about 70 seconds, then 1-1-***. Saves maybe 10 seconds per attempt.

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Every second counts when you're redialing 50+ times. Thanks for the timing tip.

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Yeah, I time everything now. Shaved 2 minutes off each failed attempt cycle.

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Quick question - do the Spanish agents have access to the same systems as English ones? Don't want to wait forever just to be transferred.

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Yes, they can handle everything the English agents can. Same training, same access.

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Perfect, that's reassuring. Was worried about getting stuck between departments.

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After 3 weeks of failed attempts, I'm convinced the Spanish line has even fewer agents. Takes forever even when you do get through.

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That matches my experience. Seems like there are way more Spanish speakers needing help than bilingual agents available.

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Exactly. The demand far exceeds their capacity. It's a systemic problem.

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For those still manually calling - avoid Fridays after 3pm. Even if you get through, you won't get issues resolved before the weekend.

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Good point. Better to wait until Monday than waste Friday afternoon.

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Learned this the hard way. Got through at 4:30pm Friday and they couldn't process anything until the following week.

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UPDATE: Finally used Claimyr after reading these comments. Got connected to a Spanish agent in 32 minutes and resolved my mom's claim hold. Should have done this weeks ago instead of the manual calling nightmare.

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That's it, I'm convinced. Ordering a callback now. This manual calling is destroying my work schedule.

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Do it. I calculated I spent over 40 hours trying to call manually. This saved my sanity and got results fast.

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Same experience here. The automated service is a game changer for Spanish speakers.

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