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Benjamin Johnson

How to speak to live person at EDD - spent 6 hours calling yesterday

I'm losing my mind trying to speak to a live person at EDD. Yesterday I called from 8am until 2pm straight, got the busy signal probably 150 times, finally got on hold twice but both calls dropped after an hour and a half. I need to speak to someone about my claim that's been pending for 3 weeks. Has anyone actually managed to speak to a live person recently? What's the secret?

Same boat here. I've been trying for 2 weeks to speak to someone. The 800-300-5616 number just gives me the runaround. I tried the 1-wait-1-1-*** pattern but still can't get through to a live person.

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Exactly! That pattern gets me to the hold queue sometimes but then it just drops. It's like they don't want us to speak to live people.

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The call dropping is a known issue - about 30-50% of calls get dropped by their system even when you're on hold. It's not just you.

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I was in the same situation until I found Claimyr last week. Instead of spending entire days trying to speak to live person at EDD, they call for you and connect you when someone picks up. Got through in 25 minutes.

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Is that legit? I'm so desperate at this point I'll try anything to speak to a live person.

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Yeah it's real - claimyr.com. They have a video demo at https://youtu.be/JmuwXR7HA10 showing how it works. Best $20 I ever spent.

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I was skeptical too but honestly after 40+ hours of calling myself, paying someone to do it made sense.

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Pro tip: DO NOT call between 12pm-1:30pm. The entire call center takes lunch and you'll never speak to a live person during that time. Learned this the hard way after wasting 3 hours yesterday.

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Are you serious? They all take lunch at the same time? That explains why I couldn't speak to anyone around noon!

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This is facts. I documented my calling for 2 weeks and literally zero success between 12-1:30. They should post this somewhere.

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Wednesday afternoons around 2-3pm seem to be the best time to speak to live person. Avoid Monday mornings completely.

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The menu shortcut to speak to live person: call 800-300-5616, press 1, wait exactly 70 seconds, then press 1-1-***. Don't press the buttons too early or it won't work.

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I've been pressing them too fast! Let me try waiting the full 70 seconds before hitting 1-1-***.

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This timing trick is key. I used to mash buttons immediately and never got to speak to anyone. The 70 second wait is crucial.

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Just want to correct some misinformation I see everywhere - there is NO separate specialist line anymore. Both 833-978-7653 and 800-300-5616 go to the exact same queue to speak to live person.

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Thank you! I wasted 2 days calling the 833 number thinking it was different. Same busy signals, same impossible to speak to live person.

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Yeah they eliminated the specialist lines during COVID. Anyone telling you there's a secret number to speak to live person faster is wrong.

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I set my alarm for 7:30am every day, make coffee, and start dialing at 7:55am sharp. Sometimes I can speak to live person by 9am this way, but it's still not guaranteed.

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Early bird strategy! I've been calling later in the day. Maybe that's why I can't speak to live person.

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Mornings are definitely better but you still need patience. Even calling early, it took me 47 attempts last Tuesday to speak to someone.

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I tried this but my phone plan has limited minutes. Burned through 500 minutes in one morning trying to speak to live person.

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SUCCESS! Finally managed to speak to live person yesterday after 3 weeks of trying. Called Wednesday at 2:15pm, got through on attempt #23. They fixed my pending issue in 10 minutes.

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You give me hope! What was different about that call? Any special trick to speak to live person?

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Nothing special, just persistence and good timing. Wednesday afternoon seems optimal to speak to live person based on my experience.

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This gives me motivation to keep trying. Been calling for 10 days straight trying to speak to live person.

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After 2 months of this nightmare, I used Claimyr and spoke to live person within 30 minutes. They called me back when an agent picked up. Honestly wish I'd done it sooner instead of wasting weeks.

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How does that work exactly? They just call you back when they reach a live person?

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Yeah, you give them your number and they dial EDD automatically. When they connect to live person, they conference you in. No more holding or redialing.

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I was skeptical about paying but honestly, my time is worth more than the $20. Spoke to live person same day I signed up.

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Don't waste time calling after 4pm any day. They seem to stop taking new calls even though they're officially open until 5pm. To speak to live person, call before 3:30pm at the latest.

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Good to know! I've been calling until 5pm thinking that was okay. No wonder I couldn't speak to live person.

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This is accurate. I tracked my calls for a month and zero success after 4pm trying to speak to live person.

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The hold music is burned into my brain at this point. I've been on hold for 2+ hours three different times only to have the call drop. It's torture trying to speak to live person this way.

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I feel your pain! That classical music haunts my dreams. The dropped calls are the worst part of trying to speak to live person.

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Pro tip: put your phone on speaker and do other things while on hold. Don't just sit there waiting to speak to live person or you'll go crazy.

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I started using a bluetooth headset so I can move around while waiting to speak to live person. Makes the 2 hour holds slightly more bearable.

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Friday afternoons are the absolute worst time to try to speak to live person. Even if you get through, they rush you off because it's end of week. Stick to Tuesday-Thursday.

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That makes sense. I'll avoid Fridays from now on when trying to speak to live person.

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Monday mornings are terrible too. Everyone's calling after the weekend. Wednesday is the sweet spot to speak to live person.

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I kept a log of all my attempts to speak to live person: 127 calls over 2 weeks, got on hold 8 times, spoke to someone twice (both calls dropped before they could help). This system is broken.

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127 calls?! I thought my 80+ attempts were bad. How do you have the patience to keep trying to speak to live person?

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Honestly I don't anymore. Just signed up for Claimyr yesterday. If I can't speak to live person the normal way, I'll pay someone to do it.

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The trick is to press the menu buttons BEFORE the prompts finish. You can shave off 30 seconds per call this way. When you're making 50+ attempts to speak to live person, those seconds add up.

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Smart! I've been waiting for each prompt to finish. Will try pressing buttons early next time I attempt to speak to live person.

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This shortcut helped me get through faster but still took 67 attempts yesterday to speak to live person. Every second counts though.

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Update: Just got off the phone after finally speaking to live person! Took 4 hours of calling today but they resolved my issue in 15 minutes. The actual help is quick once you get through.

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Congrats! What time did you finally speak to live person? I'm still trying.

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Got through at 2:47pm on a Wednesday. Seemed to be the magic time to speak to live person based on what others have said here.

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The irony is once you speak to live person, they're actually helpful. It's just getting to that point that's impossible.

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For anyone still struggling - I used the Claimyr service mentioned earlier and spoke to live person in 18 minutes yesterday. My claim got resolved same day. Sometimes you just have to accept that manual calling isn't working.

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I think I'm ready to try that. 6 hours yesterday and still couldn't speak to live person. My time is worth something too.

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Same here. After reading this thread I realize I'm not alone in the struggle to speak to live person. Going to check out claimyr.com today.

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