This is exactly what I needed to see! I'm dealing with the same issue right now - updated my address last week and suddenly all my old weeks from my previous claim are showing as disqualified. It's been keeping me up at night worrying they'll want the money back. Reading that Jayden got it resolved so quickly through Claimyr gives me hope. I'm definitely going to try that service tomorrow. Thanks everyone for sharing your experiences - this community is so helpful!

I'm experiencing this exact same issue right now! Updated my address about a week ago and just noticed all my previous claim weeks from last year are showing as "disqualified" even though I was paid for all of them. It's such a relief to read that this is a known system glitch and not something more serious. Based on what Jayden shared about getting it resolved quickly through Claimyr, I'm going to try that route rather than waiting it out. Thanks to everyone who shared their experiences - it's really helpful to know I'm not the only one dealing with this weird EDD system bug!

congrats!! good to know about that claimyr thing might try it next time i get stuck in edd hell lol

So glad you got this resolved! I'm dealing with a similar situation right now - my certification has been stuck in outstanding status for 4 days after I reported some freelance income. Reading through this thread gives me hope that calling is the way to go. I've been hesitant to try that Claimyr service since I'd never heard of it before, but seeing that it actually worked for you makes me feel more confident about giving it a shot. It's ridiculous that we have to pay a third party service just to talk to our own state agency, but if it gets results then it's worth it. Thanks for updating us with your outcome - these success stories really help when you're stuck in EDD limbo!

This thread should honestly be pinned to the top of this community! As someone who works in customer service for a different government agency, I can tell you that these special character database sync issues are unfortunately common across many older government systems. What Derek and others have experienced is a classic case of legacy databases that weren't designed to handle Unicode characters properly. The fact that ID.me uses modern character encoding but EDD's systems strip out or convert special characters during data transfer is a textbook example of poor system integration. For anyone still struggling with this, here are a few additional tips: 1) When you get through to an EDD rep, ask them to check not just how your name appears, but also ask them to verify the CHARACTER COUNT matches what's on your documents - sometimes invisible characters get added during transfers. 2) If possible, ask them to update your name in ALL their systems during the same call rather than just fixing one database. 3) Screenshot your successful login once you get it working - you'll want that exact format if you ever need to re-register. It's absolutely shameful that people have to become database troubleshooting experts just to access unemployment benefits, but this community knowledge-sharing is invaluable for navigating these broken systems!

This thread is an absolute goldmine for anyone dealing with EDD and special character issues! I'm new to this community but unfortunately not new to EDD problems. My wife has a hyphenated maiden name (Chen-Williams) and we've been stuck in the exact same loop Derek described for almost 2 months now. The ID.me verification was "successful" according to their system, but we keep hitting that dreaded "information doesn't match our records" error when trying to register for UI Online. We've been using telecert for now, but it's so limited compared to what you can do online. Reading all these success stories with Claimyr is giving me hope that there's actually a light at the end of this tunnel. It's honestly criminal that in 2025 we still have government systems that can't handle basic name formatting, but I'm so grateful for communities like this where people share real solutions. The technical insights from Sara and Ryder about database sync issues really help explain why this keeps happening to so many people. Going to try Claimyr first thing Monday morning and will definitely ask them to check ALL their systems like everyone has recommended. Thanks Derek for sharing your detailed experience and thanks to everyone else for adding their solutions - you're all heroes for helping people navigate this broken system!

Have you tried reaching out to your local assembly member's office? They can sometimes help push things through with EDD.

Call 1-800-300-5616 - Answer No (2) to all answers. You'll get a live person, give them the address you have on file for EDD. Then tell them you need to reset your password - they will email you a link that gets you in. Took me 25 minutes after a week of failed attempts calling the other number.