PFL case pending for months, no response from EDD. What to do?

I've tried calling but can never get through. It's always busy or I'm on hold forever. How did you manage to actually talk to someone?

Oh man, it took me like a whole day of redialing. I started at 8 AM sharp and just kept hitting redial. Finally got through around 2 PM. It's a pain, but sometimes that's the only way 😩

Pro tip: call right when they open. I got through on my second try doing that. Good luck!

Sounds too good to be true. Does it really work? $20 seems steep just to make a phone call.

I was skeptical too, but it actually worked for me. Saved me hours of frustration. Worth it IMO if you're desperate to talk to someone.

Idk man, paying to talk to a government agency feels wrong. Shouldn't this be free?

I get it, but think about how much time and stress it saves. For me, it was worth every penny to finally get some answers.

Thank you so much! This is really helpful. I'll definitely use this template to reach out to them.

Good template, but don't expect a quick response. I sent something similar and it took them 3 weeks to get back to me 🙄

Make sure to include your case number if you have one! It'll help them find your info faster.

I did this! It actually helped. My case got resolved within 2 weeks after my rep's office contacted EDD. Definitely worth a shot!

how do you even find your local rep? im not very political lol

Just Google '[your city] state representative'. Their office should have contact info on their website. Good luck!

This is super helpful, thank you! Do you know if there's a way to check if they've received all my documents?

Unfortunately, there's no easy way to check document status online. Your best bet is to call or email and specifically ask if they have all required docs on file.

MVP right here 👆 Thanks for the insider info!

Preach! 🙌 It's like they make it complicated on purpose so people just give up.

It's not rigged, just underfunded and overwhelmed. But yeah, it definitely needs improvement.

The online portal is a joke. Half the time it doesn't even load for me 🙄

It worked okay for me, but yeah, it's not very user-friendly. Try using it early in the morning, seems to work better then.

Thanks for the spreadsheet tip! That's actually really smart - I should have been tracking everything from the beginning. I'm definitely going to start doing weekly emails too. It's frustrating that we have to be so persistent just to get basic information about our own cases, but if that's what it takes... 🤷‍♀️ Did you use any specific subject line for your weekly emails that seemed to get better responses?

Same here! Filed in September and it's been crickets ever since. This thread has been a lifesaver - I had no idea so many people were dealing with the same delays. I'm definitely going to try the early morning calling strategy and that email template. It's honestly crazy that we have to become experts at navigating bureaucracy just to get our benefits, but at least we can help each other out! Thanks for putting together such a solid game plan 👍

Logan, you're definitely not alone! I just went through this nightmare myself earlier this year. One thing I'd add to your plan - when you do get through to someone (whether by phone or email), ask them to put notes in your file about what was discussed. That way if you have to call again, the next person can see the history. Also, don't be afraid to ask for a supervisor if the first person can't help. Sometimes they have more access to expedite things. The whole process is beyond frustrating but stay persistent! 🙏

Jacob, you're so right about this community support being everything! I just joined this group after finding this thread through a Google search (been desperately looking for answers about my own PFL delay). Filed mine in late September and same story - complete silence from EDD. This whole thread has been like a masterclass in dealing with government bureaucracy! I'm taking notes on everyone's strategies. The fact that we have to crowdsource solutions for basic government services is pretty wild, but I'm grateful people like you all are willing to share what works. Definitely going to start with that email template and work my way up the escalation ladder. Here's hoping we all get some resolution soon! 🤞

Ahooker-Equator, you're definitely in good company here! I just joined this community after dealing with my own PFL nightmare - filed in August and still waiting. This thread has been incredibly helpful, and I'm actually bookmarking all the advice to create my own action plan. One thing I'd add based on what I've learned from other forums - try to get everything in writing when you do talk to someone. I've heard horror stories of people being told different things by different agents. Also, if you're on social media, sometimes tweeting at EDD gets faster responses than their regular channels (weird but apparently true). The whole situation is beyond frustrating, but at least we've got this amazing community to lean on. Sending good vibes that all of us stuck in this limbo get some movement soon! 💪