EDD agent went silent mid-call - How to actually reach a human?

Ugh, that's the worst! I've had that happen to me too. It's like they just disappear into thin air. I swear the EDD phone system is designed to make us give up 🤬

I found a way to get someone on the phone without the endless waiting. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what I've learned after dealing with EDD for months: 1. Call right when they open. Like, set an alarm and be ready to dial. 2. If you get disconnected, call back immediately. Sometimes you can get back in the queue. 3. Have all your info ready - claim number, last payment date, etc. 4. Be super nice to the rep, even if you're frustrated. They're more likely to go the extra mile. 5. If one rep can't help, politely ask to speak to a tier 2 specialist. 6. Keep a log of every call - date, time, rep name, what was discussed. 7. If all else fails, contact your local assembly member's office. They can sometimes expedite things. Hope this helps someone! We're all in this sinking ship together 🚢

am i the only 1 who thinks its ridiculous we gotta jump thru all these hoops just to get our own money??? the system is broken af

Has anyone tried reaching out to EDD on social media? I've seen some people get responses on Twitter.

Pro tip: if you're calling from a cell phone, try using a landline instead. For some reason, I've had better luck getting through that way.

I've been dealing with payment issues for 3 months now. Called over 100 times. Finally got through last week and they said they'd escalate my case. Still waiting. This is beyond frustrating.

Anyone else notice that the hold music is like psychological warfare? I swear I hear it in my nightmares now 🎵😱