EDD PFL static on call - how to reach right department?

Ugh, the EDD phone system is such a nightmare! I've had similar issues trying to get through. Sometimes it helps to call right when they open in the morning. Good luck!

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

Have you tried checking your claim status online? Sometimes that's faster than calling. Go to the EDD website and look for the 'Check Claim Status' option. Might save you some headache!

I'm in the same boat, trying to reach EDD about my PFL claim. The static issue is new to me tho. Maybe try calling from a different phone? Could be a connection problem on your end.

Pro tip: If you're trying to reach a specific department, try these menu options when you call: 1. Press 1 for English 2. Press 1 for claim questions 3. Press 2 for employer questions 4. Enter your social security number 5. Press 1 to confirm This usually gets me to a human faster. Hope it helps!

Have you considered reaching out to your local assembly member's office? They often have direct lines to EDD and can help push your claim through faster. Worth a shot if you're really stuck!