EDD Paid Family Leave claim status - directed to wrong dept, no help. Tips?

Ugh, classic EDD. Their phone system is a total nightmare. I've been trying to get info on my claim for weeks and keep getting the runaround. Feels like they're purposely making it difficult 🙄

I feel your pain, OP. Here's what worked for me after weeks of frustration: 1. Call early in the morning, like right when they open 2. Have all your claim info ready before you call 3. Be super polite but firm with the rep 4. If you get transferred, don't hang up no matter what 5. Keep a log of who you talk to and what they say It took me a few tries, but I finally got through to someone who could help. Don't give up!

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI

have u tried emailing them? sometimes u can get lucky and actually get a response that way

The whole system is broken. I've been waiting on my claim for 3 months now. No updates, can't get through on the phone. It's ridiculous how they treat people who are already struggling. 😡

Pro tip: if you get transferred to the wrong department, ask them to transfer you back to the main menu instead of hanging up. Sometimes you can get lucky and get through to the right person that way.

Anyone else notice that their online system is always "undergoing maintenance" when you actually need to use it? 🙄 It's like they're living in the stone age or something.

I work in IT and let me tell you, the EDD's systems are a complete mess. They're using outdated technology and don't have the resources to handle the volume of claims. It's no wonder everything's so backed up.

Has anyone had any luck with the callback feature? I've been waiting for days and still no call back.