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Have you checked your spam folder? Sometimes EDD emails end up there. Also, make sure your UI Online account is up to date with your current contact info.
This happened to me last month. Turns out there was an identity verification issue I didn't know about. Definitely try to get someone on the phone if you can.
I work in healthcare and we've been seeing a lot of patients with similar issues lately. There might be a systemic problem with EDD's recertification process. Definitely keep pushing for answers!
Nina Chan
Have you tried contacting them through social media? Sometimes their Twitter support is more responsive than other channels.
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Ella rollingthunder87
•I didn't even know they had a Twitter account! I'll look into that, thanks for the tip 👍
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Ruby Knight
Protip: If you can't get the reset email, try logging in with your old password. Sometimes the system glitches and doesn't actually expire your old one. Worth a shot! 🤷♀️
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Diego Castillo
•This actually worked for me once! The unemployment website is held together with duct tape and prayers I swear 😂
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