CalFresh: How to reach a worker quickly? Frustrated with long phone wait times

I found a way to solve CalFresh benefits phone wait times, watch this: https://www.youtube.com/watch?v=GUjUcGgzysE

Anyone else notice that the hold music is always the same? I swear I hear it in my sleep now 😂

Have you tried emailing them? I know it's not ideal, but I actually got a response within a few days when I sent a detailed email about my issue.

Ugh, I feel your pain. The system is so broken. I spent hours on hold last month and still didn't get anywhere. It's ridiculous that we have to jump through so many hoops just to get the help we need.

This might sound weird, but have you tried reaching out on social media? I tweeted at my local CalFresh office and they actually responded and helped me out. Worth a shot! 🤷‍♂️

Welcome to the club, buddy. I've been trying to get through for weeks now. It's like they're playing hide and seek with us or something 🙄

Hey OP, just wondering - what specific issue are you having with your benefits? Might help to know in case anyone here has dealt with the same thing.

Have you tried going to a local office in person? Sometimes that's faster than waiting on the phone. Just be prepared for a long wait there too 😩

I heard a rumor that they're updating their phone system soon. Anyone know if that's true? Might make things easier... or worse 😬

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/fJrbH7syTX0

lol good luck. i gave up after a month of trying. the whole system is a joke 🤡

While the Claimyr tool seems to have its users, it's important to weigh the costs against other potential solutions. For instance, while $20 might grant access to an operator, repeated use can add up significantly. Additionally, utilizing alternative means like the email or social media routes may not only save money but also establish a record of communication, potentially beneficial for future reference. It’s crucial to make decisions based on both financial feasibility and the urgency of one’s situation. Above all, pushing for systemic improvements through feedback and community engagement could drive necessary changes for the betterment of everyone relying on these services.

Pro tip: If you can't get through on the main line, try calling your county's general assistance number. Sometimes they can transfer you to the right department and it's less busy.

Ive been waiting for 3 months to get my benifits sorted out. its a nightmare. i feel like im drowning and noone cares

I've been in the same boat. Here's what I've learned after dealing with this for months: 1. Best times to call are usually right when they open or an hour before they close. 2. If you get a busy signal, keep redialing. Sometimes it takes 20+ attempts. 3. Have all your info ready before you call - case number, SSN, recent correspondence, etc. 4. Be polite but persistent. The workers are overwhelmed too. 5. If one person can't help, ask to speak to a supervisor. 6. Document everything - who you talked to, when, what they said. 7. Consider reaching out to your local representative's office. They can sometimes intervene. Hope this helps. Good luck!

I totally understand your frustration! I've been through the same ordeal. One thing that worked for me was calling multiple county offices - sometimes the smaller counties have shorter wait times and can still help with general questions or transfer you to the right department. Also, if you have a case worker assigned, try calling the main line and asking specifically for them by name. Sometimes that bypasses the general queue. Don't give up - I know it's exhausting but you'll get through eventually! 💪

I've been dealing with this same issue for weeks now! What I discovered is that if you call right at 8 AM when they open, you have a much better chance of getting through. Also, try calling on Tuesdays or Wednesdays - Mondays are always swamped and Fridays people are rushing to get things done before the weekend. I actually got through last week by calling at 7:55 AM and hitting redial until exactly 8:00. It took about 15 tries but I finally got in the queue. Another tip: if you get disconnected while on hold, call back immediately - sometimes they can see you were just on hold and will prioritize your call. Hang in there, the system is definitely frustrating but don't give up! 🙏

I feel your pain, Carlos! I went through the exact same thing a few months ago. What finally worked for me was a combination of strategies: I called right at 8 AM sharp (set an alarm!), had all my documents ready, and when I did get through, I made sure to get the worker's direct extension for follow-up calls. Also, don't overlook the online portal - sometimes you can resolve simple issues there without needing to call at all. If it's urgent, you might also try visiting your local office first thing in the morning with a number. The wait can be long, but at least you're guaranteed to be seen. Keep pushing - the squeaky wheel gets the grease! You've got this! 💪

I've been in your exact situation, Carlos! What saved me was using the callback feature if your county offers it - instead of staying on hold, they'll call you back when it's your turn. Not all counties have this, but it's worth checking. Also, try the 211 helpline (dial 2-1-1) - they sometimes have direct numbers or can connect you to local CalFresh advocates who know the system inside and out. I found out about a local legal aid organization through 211 that helped me navigate my case when I couldn't get through on my own. Another trick: if you have a smartphone, use the speakerphone and do other things while you wait - makes the time go by faster and you're less likely to hang up in frustration. The whole system definitely needs an overhaul, but don't lose hope! 🤞

Hey Carlos! I totally feel your frustration - I was in the same exact boat last year. Here's what finally worked for me: I started calling at 7:58 AM and just kept hitting redial until they opened at 8. It usually took about 10-20 attempts but I'd get in the queue. Also, if you have a local Family Resource Center or community center nearby, they sometimes have staff who can help you navigate the system or even make calls on your behalf. I found one near me that had a dedicated CalFresh navigator - complete game changer! Another thing that helped was keeping a phone log of every attempt (date, time, outcome) because when I finally did get through, having that documentation showed how hard I'd been trying and the worker was more willing to help expedite things. Don't give up - the system is broken but there are people who genuinely want to help once you reach them! 🙏