EBT Card Issues: Tips for Actually Reaching a Human at the Office?

Ugh, I feel your pain. I've been trying to get through for weeks now. It's like they don't want us to actually talk to anyone 🙄

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/iYFSA6RTlOI

Have you tried calling right when they open? I managed to get through once by doing that, but it took a few attempts.

This whole system is so broken. We need to start complaining to our representatives about this. It's not okay that we can't access the help we need!

Here's what I've learned after dealing with EBT issues for the past year: • Best times to call are usually early morning (right when they open) or late afternoon • If you get an automated system, try saying 'agent' or 'representative' repeatedly • Keep a record of all your calls (dates, times, who you spoke to if you get through) • Check their website for any online chat options – sometimes these have shorter wait times • If possible, visit a local office in person. It's a hassle, but you might get faster results • Be persistent and don't give up. It sucks, but sometimes you just have to keep trying Hope this helps someone! We're all in this frustrating boat together. 💪

Anyone else notice that their website is always 'under maintenance' when you need it most? 🤦‍♂️

I'm bout ready to camp outside their office til someone helps me tbh

I feel everyone's frustration here! I've been dealing with EBT issues for months. One thing that's worked for me is calling the main line and immediately pressing 0 multiple times as soon as the recording starts - sometimes it bypasses the menu entirely. Also, try calling on Tuesdays or Wednesdays around 2-3pm, seems to be less busy then. And definitely have your case number, SSN, and PIN ready before calling. Keep trying y'all, we got this! 💪

I've had some luck using a different approach - try calling the county office directly instead of the main state line. Each county has their own EBT customer service number and they're usually way less busy. You can find your county's specific number on the CA EBT website under "contact us." I got through in like 15 minutes last week doing this vs waiting 2+ hours on the main line. Also pro tip: if you have to leave a voicemail, they actually do call back within 24-48 hours (at least in my county). Hope this helps someone!