Weekly claim still showing 'processing' for 3 days - normal ESD timeframe?
I filed my weekly claim early Sunday morning (around 8am) and it's now Wednesday afternoon and my status still shows 'processing' in the ESD portal. Usually I get paid by Tuesday afternoon, but nothing has hit my bank account yet. Is anyone else experiencing delays this week? I'm getting a bit nervous since I've got rent due on Friday and was counting on this payment. Is this normal or should I be trying to contact ESD? I haven't received any notifications about issues with my claim.
18 comments
Join the conversation
Ingrid Larsson
This happens sometimes. The system gets backed up especially at the beginning of the month when theres more claims. Mine was processing for 4 days last month but then went thru fine. I wouldn't panic yet, give it another day before you try calling.
0 coins
Tyrone Johnson
•Thanks, that's reassuring. Do you remember if you got any kind of notification when it finally processed, or did it just show up in your account?
0 coins
Carlos Mendoza
There's likely nothing wrong with your claim, but ESD sometimes has processing delays. This week there was a minor system update that might have slowed things down. If your previous claims were processed without issues, this one should be fine too. If it doesn't change by tomorrow, then it might be worth trying to contact them. Your claim might just be in a verification queue which happens randomly.
0 coins
Zainab Mahmoud
•OMG THANK YOU! I was freaking out too because mine is also still processing from Sunday. Rent is due and I'm dying here. Do you know if they back-pay the interest since it's their fault for being late??
0 coins
Carlos Mendoza
•They don't pay interest on delayed payments, unfortunately. The payment date is considered the date it's processed, not the date you filed the weekly claim.
0 coins
Ava Williams
I'VE BEEN DEALING WITH THIS FOR WEEKS!!! My claims ALWAYS say "processing" for at least 3-4 days now. It used to be next-day but ever since they "upgraded" their system everything takes FOREVER. And good luck calling them - you'll be on hold for 5 hours then get disconnected!!!! This is how they save money - delay payments hoping people give up. RIDICULOUS.
0 coins
Raj Gupta
•I've had the same experience with calling - it's literally impossible to get through. I waited 3+ hours last month when my claim had an issue and then the call just dropped. So frustrating.
0 coins
Lena Müller
If you need to actually talk to someone at ESD (which can be nearly impossible), I recently discovered a service called Claimyr that helped me get through after weeks of trying. Their system automatically navigates the phone system and holds your place in line, then calls you when an agent is available. Check out their demo at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 - it saved me hours of frustration when I had a similar processing delay issue. The website is claimyr.com if you want more info.
0 coins
Tyrone Johnson
•Thanks for this tip! If it doesn't process by tomorrow I'll definitely look into this. At this point I'd try anything to avoid spending hours on hold.
0 coins
TechNinja
•does that actually work? sounds to good to be true lol. i hate calling esd with a passion
0 coins
Lena Müller
•Yes, it actually does work. I was skeptical too but when my claim was stuck in adjudication for 2 weeks I was desperate. It took about 90 minutes to get a callback instead of the endless hold times I was experiencing before.
0 coins
Zainab Mahmoud
This happened to me last month and I almost had a heart attack but then it just randomly showed up on Thursday morning! The ESD website still said processing but the money was in my account. Maybe check your bank directly?
0 coins
Tyrone Johnson
•Just checked my bank again - nothing yet. But that's good to know it might show up before the ESD portal updates. Fingers crossed for tomorrow!
0 coins
Ingrid Larsson
When i had this problem before i checked my notices section in eServices and there was actually an issue they needed info on but they never emailed me about it. Might be worth checking there too just to make sure.
0 coins
Tyrone Johnson
•Good suggestion - I just checked and there's nothing in my notices section. I guess it's just delayed processing. I'll give it another day before panicking.
0 coins
Keisha Thompson
Mine finally processed this morning! Filed Sunday, showed up Thursday. So you might get yours tomorrow. They seem really backed up this week for some reason.
0 coins
Tyrone Johnson
•Update: Mine just processed too! Payment should be in my account tomorrow morning according to the portal. Thanks everyone for the reassurance - was getting really worried there.
0 coins
Zainab Mahmoud
•YAY! Mine too! Crisis averted lol
0 coins