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When i had adjudication they actually emailed me the questions instead of putting them on the website. did you check your email including spam folder? sometimes ESD emails come from weird addresses that look like spam
UPDATE: You guys were right! I just checked my email's spam folder and found an email from ESD with a link to the fact-finding questions! It was sent yesterday but went straight to spam. Thank you all for your help - especially the person who mentioned checking email. I'm completing the questions now before my phone interview on Tuesday. Will update again after the interview to let you know how it went!
Great news! Make sure you complete those questions ASAP as there's often a deadline. Even though you have a phone interview scheduled, completing the online questions first gives the adjudicator time to review your answers before the call. This usually makes the phone interview go much faster and smoother since they'll already have your basic information.
THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! I had THREE CLAIMS in a row get stuck in "processing" last month and every time I called they gave me a different excuse. First it was "system maintenance" then it was "random verification" then it was "we needed additional information" BUT NOBODY CONTACTED ME TO ASK FOR IT!!!! You HAVE TO CALL THEM or they will let your claims sit there FOREVER!!
While I understand your frustration, this isn't entirely accurate. Most claims do process automatically without issues. But yes, if a claim is stuck for more than 5-7 business days, calling is definitely the right move. The system isn't perfect but it's not deliberately designed to make people give up.
FINAL UPDATE: Success! I used the Claimyr service that was recommended and got through to ESD in about 20 minutes. Turns out there was a random identity verification flag on my account. The agent cleared it immediately and said both payments should process tonight. Thanks everyone for your help and advice!
btw make sure ur checking ur physical mail too!! when my acct got locked out esd sent me a letter with a temp password but never emailed it. might be worth checking ur mailbox if u havent
Just following up - were you able to get this resolved? The Account Recovery through SAW really should work if you use your original information. Sometimes you have to try it at odd hours when their system isn't overwhelmed (like early morning or late evening).
Update: SUCCESS! I tried the Account Recovery option with my original email at 6:30 this morning and it worked! Then I was able to update my authentication options and add my new email address as a secondary contact. Thank you everyone for saving me from making a huge mistake by deleting my account!
this is the third time this year theyve had "processing issues" with payments!! im so sick of depending on this broken system! every time this happens i get hit with late fees that nobody reimburses me for!!!!!
make sure u get ur separation letter on ur last day!!! its super important for proving ur eligible!!
One more thing - once you file, you'll get assigned a specific day of the week to file your weekly claims. Don't miss this! Even for weeks where you're still working, you need to submit your weekly claim and report your hours worked. If you miss even one week, it can cause problems with your claim that are a massive headache to fix.
just wanted 2 update - my friend got paid 2 days after governor expedite last week so maybe theyve gotten better?
UPDATE: Just wanted to let everyone know I got my payment this morning - took exactly 4 business days after the expedite call! All back weeks paid at once. If anyone else is stuck in adjudication hell, definitely contact your state rep or the governor's office. It really works!
Since your claim is in adjudication for separation issues, there are a few things you can do: 1. Call ESD to check if they need any additional documentation from you. Getting through can be difficult, but services like Claimyr (claimyr.com) can help connect you to an agent without the long hold times. Their video demo explains how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 2. Continue filing your weekly claims during adjudication so you'll receive all eligible payments once approved 3. Check your ESD online account daily for any new correspondence requiring response 4. Make sure you're completing and documenting all required job search activities each week I went through something similar - my husband's claim was approved quickly while mine took 5 weeks due to separation verification. It's frustrating but common.
Thank you for the practical advice! I'll check out that service - calling ESD has been impossible. I've tried at different times of day and always get the "high call volume" message. And yes, I've definitely been doing my weekly claims and job search activities religiously. Don't want to miss out on any payments once this finally gets resolved!
i did this with my boyfriend's claim and guess what? i got disqualified for quitting my job (which i didn't, they eliminated my position!) and he got approved right away. took me filing an appeal and waiting 10 weeks to get it fixed. sometimes i think they just randomly pick people to torture with the system.
It's not random. Position elimination vs. quitting is a very different situation in ESD's system. When an employer reports that an employee quit (even incorrectly), it automatically triggers adjudication since voluntary quits are generally not eligible for benefits. You had to appeal because there was a factual dispute that needed resolution. The system follows specific rules, even though it seems arbitrary when you're caught in it.
anybody know if going to a WorkSource office in person helps? can they look at ur claim there or do they just tell u to call the same impossible number?
WorkSource staff can't access or modify your unemployment claim - they're a separate system. They might be able to help with job search activities, but for claim issues, you still need to reach ESD directly. Some WorkSource offices do have courtesy phones that connect to ESD, but you'll still face the same wait times.
UPDATE: I finally got through!!! Used a combination of your suggestions - called at 10:40am on Tuesday using two phones simultaneously. Got the "all lines full" message on my cell, but my roommate's phone got placed in the queue! Waited 47 minutes but finally spoke to a real person who fixed my pending issue. For anyone else struggling, the mid-morning Tuesday call time definitely seemed to help. The rep said they're training new staff so hopefully the phone situation improves soon. THANK YOU all for your help!
That's fantastic news! So glad you got through. Did they say when you might see your payments? Hoping it's quick after such a long wait!
One more important thing to be aware of - if this is your first time on unemployment, remember that you'll need to pay federal taxes on these benefits next year. ESD gives you the option to withhold 10% for federal taxes, but it's not automatic. Might be worth logging in and setting that up now before your first payment if you haven't already.
Mateo Gonzalez
One other thing to keep in mind - make sure your husband understands the job search requirements. He needs to complete and document 3 job search activities each week. This is the #1 reason people end up with overpayments later - they don't realize they need to be actively searching for work, or they don't properly document their search activities. The good news is that the system is working as designed in your case! Just follow the rules, keep good records, and everything should continue smoothly.
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MoonlightSonata
•Yes, we're definitely on top of the job search requirements! He's actually had two interviews already and is keeping detailed notes of all contacts and applications. Thanks again for the reassurance!
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Nia Williams
btw did ur husband get the extra $35 for dependents? i have 2 kids and it took FOREVER to get that added to my weekly amount
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MoonlightSonata
•We don't have kids, so that doesn't apply to us. I didn't even know there was an extra amount for dependents! That's good information though, thanks for mentioning it.
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Aisha Mohammed
•The dependent allowance is actually $20 per dependent (maximum of $40 per week) in Washington for 2025. It requires separate verification and doesn't automatically get added - you have to specifically request it when you apply. For anyone reading who has dependents, make sure to check the dependent allowance box during your initial application!
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