Deleting ESD account to fix multi-authenticator issue - will I lose my overpayment repayment history?

DON'T delete your account!!! That will absolutely erase your claim history and there's no guarantee you'll be able to reconnect it to your previous records. I had authentication issues too and finally fixed it by using the Account Recovery option (not password reset) through SecureAccess Washington. When you do this, make sure you're using the exact same information that was on your original claim, not your updated email. Once you get in, THEN update your contact details through the proper channels inside your account.

i had this exact same problem back in january!!! the multi-authenticator thing is a nightmare when u change phones or emails. but deleting ur account is BAD NEWS, esp with overpayment stuff going on. they can't reconnect that history once its gone

I work with ESD claims regularly. Here's what you should do: 1. Do NOT delete your account. This will disconnect your account from your claim history including all repayment records. 2. Try the SecureAccess Washington account recovery using your original email and information. 3. If that fails, you need to contact the Office of Special Investigations (OSI) directly about your overpayment case. They can manually verify your identity and update your authentication methods. 4. Make sure you're calling the technical support line (855-682-0785) not the regular unemployment line for authentication issues. 5. Keep documentation of all your repayments separate from the ESD system just in case (bank statements, confirmation numbers, etc).

Have you tried using Claimyr to get through to ESD? After spending weeks trying to reach someone about my multi-factor authentication issues, I used their service and got connected to an agent in about 15 minutes. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and their website is claimyr.com. The agent was able to manually verify my identity and fix my authentication options right there on the call. Saved me from having to create a new account and potentially lose all my claim history.

This happened to me too! The worst part of the ESD system is how the authentication and account management is completely separate from the claims system. When I finally got help, they told me that deleting your account WILL NOT delete your claim history (it's in a different database) BUT it makes it incredibly difficult to reconnect everything properly. The tech said they have to manually link things back together which can take weeks or even months. In my case, I had to go into a WorkSource office in person with my ID to get it fixed. They have direct lines to ESD technical support that aren't available to the public.

ESD is COMPLETELY BROKEN when it comes to account management!!! I had the EXACT same problem last year and spent MONTHS trying to get it fixed. The left hand doesn't know what the right is doing over there. When you call in to update information they often don't actually update it in all their systems. RIDICULOUS!!! I eventually had to contact my state representative's office and have them intervene on my behalf. Only then did ESD suddenly find a way to fix my account without deleting anything. Try that route if nothing else works.

btw make sure ur checking ur physical mail too!! when my acct got locked out esd sent me a letter with a temp password but never emailed it. might be worth checking ur mailbox if u havent

Just following up - were you able to get this resolved? The Account Recovery through SAW really should work if you use your original information. Sometimes you have to try it at odd hours when their system isn't overwhelmed (like early morning or late evening).