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last time i had to call pa unemployment i was on hold for 3 hours then they hung up on me lol. tried again next day and same thing. good luck!!
To answer your follow-up question about timing: Once you report the correction, they'll process it within 1-3 business days typically. If you were entitled to partial benefits for that week (meaning your earnings were less than your weekly benefit amount), they'll adjust accordingly. If the adjustment results in an overpayment, they'll either deduct it from future payments or send you a notice with repayment instructions. The key thing is to correct this ASAP. The longer you wait, the more it looks intentional rather than a simple mistake. And yes, calling is definitely faster than the message center right now. Just be prepared for potential wait times.
One more thing that might help - Money Network has specific times when their call volume is lower. Try calling Tuesday-Thursday between 10:30am-11:45am or 2:15pm-3:30pm Eastern time. Those times have consistently shorter wait times based on my experience helping clients with these issues.
UPDATE: I finally got through to Money Network this morning! For anyone else having this problem - ask specifically for "reduced fraud monitoring" on your account. Apparently they can set different security levels and mine was on the highest for some reason. Also found out my app login issues were because I was trying too many times without realizing it (kept hitting login thinking it didn't go through). They reset everything and so far it's working! Thanks everyone for your help!!
Has anyone gotten their payment faster by going to the CareerLink office in person? I heard sometimes they can help speed things up but wasn't sure if that's true for appeal payments specifically.
Update: Just wanted to let everyone know that my payments hit my Money Network card today - exactly 8 days after winning the appeal! All my back payments came at once. Such a relief! Thanks everyone for your help and advice.
While we're waiting for the system to let us file, does anyone know if holiday pay counts against unemployment? My company paid us for Christmas day even though we were laid off that week.
Update: I waited until 01/07 as everyone suggested, and you were all right! The system let me file for both weeks I was off work. Everything went smoothly and I just got my first payment deposited to my Money Network card today. Thanks everyone for the help and preventing me from panicking and potentially messing up my claim by trying to "fix" something that wasn't broken!
just keep trying to call early in the morning like right when they open at 8. sometimes you can get thru then
UPDATE: Finally got through to someone at UC this morning! Used that Claimyr service someone mentioned above and got connected in about 30 minutes. The agent explained that my employer coded my separation as "lack of work" but I had selected "laid off" on my application. She fixed it while I was on the phone and said my payments should start processing within 48 hours. Such a relief! Thanks everyone for your help and suggestions.
Just to add to what others have said - make sure to check your "Payment Status" page on the PA UC portal, not just your dashboard. Sometimes the main dashboard doesn't update right away but the payment status page will show pending payments. Also, when you do get paid, you might receive multiple deposits on the same day for each back week they owe you, rather than one lump sum.
UPDATE: My account just updated! It's showing all my back weeks as "Payable" now instead of "Disqualified" - thank you everyone for your help and advice! The payment hasn't hit my Money Network card yet, but at least I can see progress in the system. Such a relief!
just wondering but did u get paid already for that week? if not maybe wait till u get paid then worry about it? my cousin said small amounts like that dont usually matter much
I tried that Claimyr thing the other person mentioned when I had an open issue last month. It did actually work for getting through to someone but just be prepared that even when you DO reach a person, they might not be able to fix your issue immediately. The rep I spoke to had to create a ticket for a specialist to review my case. Still better than never getting through at all though!
I went thru this last yr...even WITH the letter they stil made me do 1 work search activity each week instead of the usual 3. better than nothing i guess. the rules keep changing tho so who knows what theyre doing now
Update: Got the letter from HR today with the specific September 15th recall date. I uploaded it to my dashboard under "Provide Additional Documentation" as suggested. Hopefully this resolves everything! Thanks everyone for your help. I'm glad I registered with CareerLink already since that seems to be required regardless. Fingers crossed I don't have any benefit interruptions!
Good job! Continue filing your weekly claims as usual, and you should be all set. If you notice any issues with your next payment or see a message about work search non-compliance, call UC immediately. The fact that you've already registered with CareerLink and uploaded the documentation puts you in good shape.
my check came today but informed delivery didnt show it. sometimes the system just misses stuff. i bet it will be in your mailbox today anyway.
UPDATE: Check just arrived!!! Mail carrier came late today (around 4pm instead of noon). So seems like USPS just didn't scan it for Informed Delivery and also delivered later than usual. Thanks everyone for calming me down!!
Glad to hear it arrived! For future reference, you might want to look into the direct deposit option again. It really does eliminate all these mail-related anxieties. If your bank account was flagged before, try contacting your bank first to let them know you're setting up a government direct deposit, then try the UC system again.
Andre Moreau
I had this stupid verification loop thing happen twice to me!!! First time I panicked and drove 45 mins to the CareerLink office and waited 2 hours. Second time I just waited a day and it fixed itself lol. The whole PA UC system is held together with duct tape I swear.
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GalaxyGazer
UPDATE: I got it fixed! Used Claimyr this morning and got through to a rep in about 25 mins. The lady on the phone said my account got flagged for "identity verification" during a system update but the notification email about it got sent to my old email address from 2 years ago! She reset something on her end and had me try logging in while on the phone with her. It worked! She also filed my weekly claim for me since I was past my regular filing day. Thank you all for the help and suggestions!
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Aisha Mahmood
•Great to hear you got it resolved! For anyone else reading this thread with the same issue - make sure your contact information is up to date on BOTH the main dashboard AND the separate contact preferences page. They're actually stored in different databases, which is why these sync issues happen.
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Mateo Sanchez
•thx for updating! gonna try that service too cuz ive been trying to call for 3 days straight
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