I've been following this thread and wanted to share my experience from last week! I had the exact same ID.me verification error pop up right before my filing deadline. Like everyone else, I was completely verified and had been filing successfully for months. The incognito browser trick that @system_expert mentioned worked like a charm for me too! For anyone still struggling with this, here's my step-by-step process that worked: 1. Close ALL browser windows completely 2. Open a new incognito/private browsing window 3. Go directly to the PA UC website (don't use bookmarks) 4. Log in manually without using saved passwords 5. The ID.me verification should work normally If that fails, definitely try a different browser entirely. It's ridiculous that we have to jump through these hoops because of their system glitches, but at least these workarounds save us from those brutal phone wait times. The PA UC system really needs to fix these recurring issues after their updates - it causes unnecessary panic when people are already stressed about their benefits!

I'm dealing with this exact same issue right now and stumbled across this thread while desperately searching for answers! My biweekly filing is due tomorrow and I've been getting that dreaded "not verified through ID.me" error since yesterday. Like everyone else here, I've been successfully verified and filing for months without any problems. Reading through all these responses has been such a huge relief - I was convinced I had somehow screwed something up on my account. The fact that this is a known system glitch after their March 15th update makes so much sense. I'm going to try the incognito browser method right now, and if that doesn't work I'll switch to a different browser entirely. It's honestly criminal how the PA UC system creates these massive panic-inducing errors with such simple fixes, but doesn't communicate anything to claimants. Thank you all for sharing your experiences and solutions - this thread is literally a lifesaver for anyone dealing with this frustrating glitch! Will update once I try the fixes.

UPDATE: I tried using Chrome instead of Firefox like someone suggested and I was able to get in! Something must have been wrong with my browser cookies or something. I filed my weekly claim successfully. Thanks everyone for all your help!

So glad you got it sorted out! I've been following this thread because I've had similar browser issues with PA's system. It's crazy how these government websites seem to have such specific browser requirements. For anyone else reading this in the future - it's worth trying different browsers first before spending hours on hold. Chrome and Edge seem to work best with most state unemployment systems from what I've experienced.

I'm new to the seasonal layoff process but this thread has been incredibly educational! I work seasonal snow removal and my hours are about to get cut significantly next week. Based on all the advice here, it sounds like the key is timing - wait until your work is completely done before reopening, then file weekly certs starting the Sunday after reopening. One question I have is about documenting the job search requirements that were mentioned. For seasonal workers like us who typically return to the same employer, what kinds of job search activities actually count? Do we need to apply to other construction/landscaping jobs even if we know we're going back to our regular employer in spring? The work search requirement seems like it could be tricky for seasonal situations.

I'm in almost the exact same situation - seasonal construction work ending this week and need to reopen my existing claim! This thread has been incredibly helpful. Based on everyone's experiences, I'm definitely going to wait until Monday to reopen (my last day is Friday). It's clear that reopening while you still have work hours that week can cause major issues with the system flagging your claim. The advice about having your final pay stub info ready and taking a screenshot of your dashboard after reopening is really smart too. One thing I'm wondering about - has anyone had issues with their employer reporting different information than what they put when reopening? I want to make sure I have all my documentation lined up correctly to avoid any delays or open issues. Thanks to everyone who shared their seasonal reopening experiences - this real-world advice is so much better than trying to figure it out from the official website!

I went through this exact same confusion about 4 months ago! The PA UC website really does make it sound like you need to wait before filing, but that's completely wrong. Here's what actually happens: you file your initial claim IMMEDIATELY after your last day of work (don't wait even one day), then you serve the "waiting week" after filing. So if your last day was Wednesday, file Thursday or Friday at the latest. Then starting the first Sunday after you file, you'll do your weekly certification (even though you won't get paid for that first week). Your actual payments start with the second week you're eligible. The waiting period is about when you get paid, not when you can file! I almost made the same mistake of waiting to file and would have lost benefits. Trust everyone here - file right away and don't let PA's confusing language trip you up like it does so many people!

I just went through this process 2 months ago and had the exact same confusion! The key thing that finally clicked for me was realizing that PA has two separate things happening: 1) when you CAN file (immediately after last day) and 2) when you GET PAID (after serving an unpaid waiting week). I was mixing these up and thought I had to wait to file, which would have been a huge mistake. Here's what worked for me: filed my initial claim the day after my last work day, then did my first weekly certification that Sunday (knowing it was unpaid), and got my first actual payment the following week. The whole "waiting period" thing is really just PA making you serve one unpaid week before benefits kick in - it has nothing to do with when you're allowed to apply. File immediately and don't overthink it!

I just wanted to add some perspective as someone who's been through multiple UC issues over the years - the "missing wages" flag is actually one of the more straightforward issues to resolve once you get through to someone. Unlike overpayment issues or work search problems, wage discrepancies are usually pretty clear-cut from the system's perspective. What's likely happening is that PA's system does automated cross-checks between your reported wages and employer quarterly filings, and when there's any timing mismatch or delay in employer reporting, it triggers this flag as a precaution. The good news is that once a human reviews it, they can usually see immediately if it's just a reporting timing issue versus an actual discrepancy. For those calling Monday morning - if you can't get through at 8 AM, try again around 10:30 AM. Sometimes there's a second wave of availability after the initial morning rush dies down. And definitely keep detailed notes of when you call and what you're told - it helps if you need to call back. Hang in there everyone - this really does seem to be affecting a lot of people right now, which suggests it's a system issue that will get sorted out relatively quickly once the backlog clears.

I'm going through this exact same situation right now! The "missing wages" issue just appeared on my account yesterday and I've been panicking all morning. Like everyone else here, I haven't worked since my layoff and was collecting without any problems until now. Reading through all these responses has been incredibly helpful - it's both reassuring and nerve-wracking to see so many people dealing with this at the same time. The theory about quarterly reporting deadlines makes a lot of sense since we're all experiencing this around the same timeframe. I'm definitely going to follow the advice about calling Monday at 8 AM sharp, and I'll try the backup time of 10:30 AM if I can't get through initially. It's encouraging to hear that most of these cases get resolved in the claimant's favor, even though the waiting period is stressful when you're depending on those payments for basic expenses. Thanks to everyone who shared their experiences - knowing we're not alone in this and that there's a good chance of getting it resolved quickly is helping me stay calmer about the whole situation. I'll make sure to keep filing my weekly claims and will report back on how the phone call goes. Fingers crossed for all of us dealing with this!