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I'm dealing with a somewhat similar situation right now and this thread has been incredibly helpful. I wanted to add one thing that my union rep mentioned to me - if you're still employed, consider talking to your supervisor about whether you can take unpaid leave instead of accumulating more attendance points. Some employers are willing to work with you if you're upfront about health issues, and it might buy you time to either get better medical treatment or find another job before getting terminated. Also, I've been keeping a daily log of my health symptoms and any medical appointments, even if I don't miss work that day. It helps establish a pattern of ongoing health issues that could support your case later. Just a thought - sometimes the documentation you don't think you'll need ends up being the most important. Hope things work out for you! The fact that you're being proactive about understanding your options shows you're thinking ahead, which is smart.
That's a really smart suggestion about asking for unpaid leave instead of accumulating more points. I hadn't considered that option but it makes a lot of sense - gives you breathing room without adding to the attendance issues. I'm not sure if my warehouse would go for it since they're pretty strict about policies, but it's definitely worth a conversation with my supervisor. The daily symptom log is also a great idea that I wouldn't have thought of. I've been so focused on keeping the medical paperwork that I didn't think about documenting the day-to-day stuff that leads to the doctor visits. Thanks for sharing what your union rep suggested - even though I'm not in a union, that kind of insider knowledge about how to handle these situations is really valuable!
I went through almost the exact same situation at a different warehouse in PA last year and wanted to share what ended up working for me. I was at about 8 months when I got fired for attendance points - mostly medical absences but a few instances where I couldn't call in time due to emergencies. Here's what I learned: PA UC really does care more about WHY you were absent than how long you'd been at the job. I had documentation for about 80% of my absences (urgent care visits, one hospitalization) but still got initially denied because of the few unexcused ones. However, I won on appeal because I could prove a pattern of legitimate health issues and show that I followed company call-out procedures whenever physically possible. The key things that helped my case: 1) I had saved all my text messages to supervisors when calling out sick, 2) I got a written statement from my doctor about my ongoing condition, and 3) I showed that the unexcused absences were genuinely emergency situations (one was when I was unconscious in an ambulance). It took about 4 months total to get through the appeal process and start receiving payments, but I did eventually get all the back pay. Don't give up if you get initially denied - attendance cases can definitely be won with proper documentation and a good explanation of circumstances. Also, start that paper trail with HR about your health condition ASAP like others mentioned. Even a simple email can make a huge difference later.
This is exactly the kind of real-world experience I needed to hear! It's reassuring to know that someone in almost the exact same situation was able to win on appeal, even with a few unexcused absences. I've been saving my text messages to my supervisor whenever I call out, so I'm glad to know that was the right thing to do. The idea of getting a written statement from my doctor about my ongoing condition is really smart - I have been dealing with some recurring health issues that have led to most of these urgent care visits, so having a doctor document that pattern could be crucial. Your point about the 4-month timeline is helpful to know too, even though that sounds like a long wait. At least knowing there's light at the end of the tunnel if I do get initially denied makes the whole process feel less hopeless. Thanks for sharing your experience - it gives me hope that even if things go badly at work, I still have options!
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Congrats Vincent on finally getting through! Your success story gives me hope. I've been stuck at 11 weeks now with the same "processing" message. Filed in late January with UC income of about $8,200. Going to try the 8:30am calling strategy tomorrow morning. Did the agent give you any sense of how backed up they are right now? Also wondering if anyone knows - once they approve the refund, how long does it typically take for the direct deposit to hit your account?
Good luck with the 8:30am call tomorrow Emily! When I talked to the agent, she mentioned they're processing about 3-4 weeks behind normal due to the volume of UC verification reviews. She said they've added more staff but the backlog is still pretty significant. For the direct deposit timing - mine showed "Refund Approved" on Thursday and the payment date was listed as the following Tuesday, so about 5 business days. Hopefully you'll have similar luck getting through to someone!
I'm in the exact same boat! Filed in mid-January with UC income of about $5,800 and still stuck at "processing" after 12 weeks. This thread has been incredibly helpful - I had no idea the UC income was causing these delays. I've been calling randomly throughout the day but now I'll try the 8:30am strategy. It's so frustrating that they don't just tell you upfront that returns with unemployment benefits take longer to process. The lack of transparency is worse than the actual wait time! Thanks to everyone sharing their experiences - at least now I know I'm not alone in this nightmare.
You're definitely not alone Ethan! I just joined this community after finding this thread through a Google search - been dealing with the exact same issue. Filed early February with about $4,200 in UC income and it's been 9 weeks of just "processing" with zero updates. Reading everyone's experiences here has been both reassuring and infuriating - reassuring that it's not just me, but infuriating that PA doesn't communicate this delay upfront. I'm going to try the 8:30am calling strategy too. Has anyone had success getting through later in the day or is early morning really the only way? Also wondering if there's a specific phone number that works better than others?
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OP did u ever get this figured out? im curious cuz im about to change banks myself
Yes! I ended up using the Claimyr service to get through to a real person at PA UC. The agent was able to verify my identity and update my banking info while I was on the phone. My payment should hit my new account next week. The Treasury form is also an option but takes longer.
Just wanted to add another option that worked for me - you can also fax the PWOA-2 form to PA Treasury at (717) 787-9079. I was in a similar situation where I needed to change my direct deposit urgently and couldn't wait for mail processing. I faxed the completed form with a voided check on a Friday and they processed it by the following Wednesday. Make sure to include a cover sheet with your name and claim ID, and call their main number to confirm they received it. Sometimes faxes get better attention than mailed forms!
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Hey Liam! Welcome to the forum! 👋 Just wanted to add one more confirmation to what everyone else has already told you - for your January 2025 filing, PA will definitely use October 2023 through September 2024 as your base year. That overtime from early 2024 is going to work in your favor for sure! I filed my claim in October 2024 after my distribution center closed, and I had similar questions about the base year calculation. This community was absolutely invaluable in helping me understand the process. One small tip I haven't seen mentioned yet: when you log into your PA UC account for the first time, take a screenshot of your confirmation page after filing your initial claim. Sometimes the system can be glitchy, and having that screenshot can be helpful if you need to reference your filing date later. Also, don't stress if the online system seems slow or times out occasionally - that's pretty normal, especially on Sundays and Mondays when lots of people are filing their weekly claims. Just be patient and try again later if needed. You're definitely on the right track by asking these questions early and finding this supportive community. Everyone here has been through the unemployment process and really understands how confusing it can be at first. Don't hesitate to post if you have any other questions as you go through your claim! Good luck - you've got this! 🍀
Hey Liam! Welcome to the forum! 👋 Just wanted to add my voice to confirm what everyone else has said - for your January 2025 filing, PA will definitely use October 2023 through September 2024 as your base year. That overtime from early 2024 will absolutely count toward your weekly benefit calculation! I filed my claim in late January 2025 after getting laid off from a retail job, and I was just as confused about the whole process initially. This community has been such a game-changer for understanding how everything works. One thing I haven't seen mentioned yet that really helped me: when you're setting up your online UC account, make sure to write down your PIN and security questions somewhere safe. I know it sounds obvious, but I almost locked myself out early on because I couldn't remember which security question I picked! Also, just a heads up - the first couple weeks can feel really slow while everything gets processed, but don't let that discourage you. Keep filing your weekly certifications on time even if you haven't gotten your monetary determination yet. You're asking all the right questions upfront, which is going to save you so much stress down the road. This forum really is the best resource for navigating PA UC - everyone here genuinely wants to help each other succeed. Good luck with your claim! 🤞
Natalie Adams
I'm in a similar situation - my hours just got cut from 35 to 20 per week at my warehouse job. Reading through all these responses has been really helpful! I had no idea about the work search requirements for partial UC. Quick question for anyone who's been through this - when you're doing the weekly claims, do you report your gross pay before taxes or after taxes? And is there a specific day of the week that's better to file your weekly claim? I want to make sure I do everything right from the start. Thanks!
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Mia Roberts
•You report your gross pay (before taxes) when filing your weekly claims. This is super important - they want to know your total earnings before any deductions. As for timing, you can file your weekly claim starting on Sunday for the previous week, but I'd recommend filing on the same day each week to stay consistent. Most people I know file on Sunday or Monday. Just make sure you file every single week even if you're still waiting for your initial claim to be approved - you can't go back and claim those weeks later if you miss them!
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Aria Khan
I just went through this process myself a few months ago when my retail hours got slashed from 32 to 16 per week. The partial UC benefits definitely helped bridge the gap while I looked for additional work. One thing I wish someone had told me upfront - when you're reporting your weekly earnings, make sure you include ALL income from that week, even if it's from different pay periods. I made the mistake early on of only reporting based on when I got paid rather than when I actually worked those hours, and it caused some confusion with my claim. Also, don't be discouraged if your first few weekly benefit amounts seem lower than expected - it takes a couple weeks for the system to calculate your exact benefit rate based on your reported earnings. The key is staying consistent with filing every week and keeping detailed records of everything!
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Yuki Watanabe
•This is such great advice about reporting earnings for the actual work week vs when you get paid! I'm just starting this process and hadn't thought about that distinction. Quick follow-up question - if my employer pays me biweekly but my work schedule spans across different UC claim weeks, do I need to calculate and split up my paycheck to match the specific weeks I worked? Like if I worked Mon-Wed one week and Thu-Fri the next week, but got one paycheck covering both weeks? I want to make sure I'm reporting everything correctly from the beginning.
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