PA UC claim held up for 10 weeks - employers never contacted after appeal hearing
I'm completely at my wits end with this unemployment situation. Been waiting TEN WEEKS now with no payment. Yesterday I finally had my appeal hearing about not being registered with PA CareerLink (which was clearly a mistake on their end). The Referee literally fixed it in less than a minute during the hearing and told me to call UC today to find out why my payments are still being held up. So I spend half the day redialing and finally got through to someone who drops this bomb: they haven't even sent the paperwork to my former employers yet?! After TEN WEEKS?! I don't understand how this is possible or what I'm supposed to do now. My savings are completely drained and I'm behind on everything. Has anyone dealt with this level of incompetence from PA UC? What should I do next?
16 comments
Sydney Torres
The exact same thing happened to me back in January! I had my appeal hearing about job search requirements, won the appeal, but they still hadn't contacted my employer after 8 weeks. It's absolutely ridiculous how they operate. Have you tried contacting your state representative? That's what finally got things moving for me.
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Alfredo Lugo
•I hadn't thought about contacting my state rep. Did you just call their office? How long did it take after that to get things resolved? I'm seriously down to my last $20 and panicking.
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Kaitlyn Jenkins
This sounds like a classic case of being stuck in the backlog. What's happening is the referee decision has to be processed by a different department than who handles employer paperwork. The system should have triggered employer verification when you first filed, not after your appeal. Here's what you need to do: 1. Call again tomorrow and ask specifically for a 'Status Check on Employer Verification' 2. Request they expedite the process due to financial hardship 3. Ask them to note in your file that you've already had a successful appeal hearing 4. Get the name of whoever you speak with and a reference number Don't panic - once they send the employer verification, they typically only give employers 7 days to respond, and many don't respond at all, which defaults in your favor.
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Alfredo Lugo
•Thank you so much for this detailed info. I'll try calling again tomorrow and ask for exactly what you suggested. Do you know if they can backdate the payments once everything is sorted out? I'm worried about losing 10 weeks of benefits.
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Caleb Bell
OMG the PA UC system is completely BROKEN!!!! I waited 14 weeks last year and had to live in my CAR for two of those weeks because they messed up my claim so badly. They kept telling me different things every time I called. One person said my claim was fine, the next said I had an open issue. COMPLETE DISASTER of a system!!!
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Danielle Campbell
•that sucks but maybe dont scare the guy so much? not everyone has the same expereince. my claim went thru in 3 weeks even with a employer dispute
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Rhett Bowman
I've helped several people with similar situations. After an appeal hearing, there's often a disconnect between departments. What should happen is: 1. The referee decision should be recorded in your file within 3 business days 2. Your claim should be reactivated automatically once the decision is recorded 3. Employer verification should have happened at the beginning of your claim, not after appeal The fact they're only now sending employer paperwork suggests your claim got reset somehow. Yes, they will backdate your payments once approved, but you need to keep filing your weekly claims during this waiting period. Are you still filing weekly?
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Alfredo Lugo
•Yes, I've been filing every week without fail. I was afraid if I missed a week I'd have to start all over. Do you know if there's any way to check if my appeal decision has been properly recorded? The website just shows my claim with an "open issue" status.
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Abigail Patel
you should try using claimyr.com to get through to someone who actually knows whats going on, not just the first level reps who read from scripts. i was stuck for 6 weeks with a similar issue and wasted so much time getting disconnected. the service connects you with a UC rep without the endless redial hell. they have a video showing how it works here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 - got me through in 20 mins when i had been trying for days on my own. ask for a tier 2 rep specifically when you get through.
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Daniel White
•I used this service too after 4 weeks of trying to call about my open issue. Got through to an actual competent rep who fixed it on the spot. Worth every penny considering how much backpay I was waiting on.
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Danielle Campbell
sometimes the left hand doesnt know what the right is doing with these ppl... my cousin works for the state (not UC) and says they still use computers from the 90s for some stuff. they probly just forgot to send the paperwork.
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Caleb Bell
•EXACTLY!!! Their system is from the STONE AGE!!! And then they blame US for THEIR mistakes! OP should file a complaint with the PA labor department about this!
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Kaitlyn Jenkins
Update on my earlier advice - I looked into this more and found something important: After appeal hearings, there's a specific code that needs to be entered to restart your claim processing. Sometimes this doesn't happen automatically. When you call tomorrow, specifically ask if your appeal decision has been "implemented in the system" - that's the magic phrase that will tell you if they've actually processed the referee's decision correctly. If not, request an "implementation of referee decision" to restart your claim processing.
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Alfredo Lugo
•This is incredibly helpful, thank you! I'll definitely use that exact phrasing when I call. Really appreciate everyone's help here - at least I now have a plan for tomorrow.
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Sydney Torres
One more thing to try - check your PA Treasury account (not your UC account). Sometimes benefits get released but don't show up in the UC portal right away. It happened to my brother-in-law. His UC account showed open issues for weeks but the money was actually sitting in his Treasury account the whole time.
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Rhett Bowman
•This is excellent advice. The UC portal and the Treasury payment systems don't always sync properly. You access the Treasury account through a different website than the regular UC portal.
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