I had the same issue this morning but just tried again (it's 11:24am now) and was able to get in and file my weekly claim. The site seems to be working again, though it's running a bit slow. Hope this helps!

I've been dealing with PA UC website issues for months now and here's what I've learned: always try to file on Sunday or Monday if possible because the system gets overwhelmed later in the week. If you're having trouble, don't panic about missing your deadline - as long as you file within your weekly filing period (which runs Sunday through Friday), you should be fine. I keep a screenshot of any error messages I get just in case I need to prove the system was down if there are any issues with my claim later. Also, if you use a password manager, sometimes that can cause problems with the PA UC site - try typing your info manually if you're getting login errors.

So glad you got this resolved! That routing error explanation makes total sense - the system probably had some kind of glitch where it defaulted to direct deposit settings even though your profile showed the debit card. Thanks for sharing the update, this will definitely help other people who run into the same issue. The fact that the rep said it's happening to "quite a few people recently" is concerning though - sounds like PA UC has a systemic problem they need to fix. At least now you know the money wasn't lost, just misdirected!

This is really helpful information! I'm currently dealing with a similar situation where my payment shows "paid" but hasn't hit my ReliaCard yet (it's been 6 days). After reading through this thread, I'm going to call Money Network first to confirm they have no record of the payment, then use the specific terms "payment tracer" and "payment search" when I contact PA UC. The routing error you discovered is eye-opening - I never would have thought to check if my payment method got switched in their system somehow. Thanks for sharing your experience and the resolution!

For anyone having technical issues with the appeals system, I recommend using these exact steps: 1. Use Chrome browser in incognito mode 2. Clear all cookies and cache before starting 3. Don't use any autofill features 4. Keep your appeal text under 800 characters (even though it allows 1000) 5. Save your appeal text in a separate document before submitting 6. Try during off-peak hours (before 7am or after 9pm) 7. If you get an error, wait 15 minutes before trying again The system has limited capacity but does work if you're strategic about it.

I work as a paralegal and deal with UC appeals regularly. If the online system keeps failing, definitely use the backup methods others mentioned, but also consider hand-delivering your appeal to the UC office if you're near Harrisburg or one of their regional offices. They have to accept it and will give you a stamped receipt as proof. Also, when you do get through (whether online or by phone), make sure to specifically mention that you have screenshots proving you reported those hours - that's strong evidence in your favor. The appeals board takes documentation seriously, especially when there are system glitches involved. Good luck!

One more thing to try - check your PA Treasury account (not your UC account). Sometimes benefits get released but don't show up in the UC portal right away. It happened to my brother-in-law. His UC account showed open issues for weeks but the money was actually sitting in his Treasury account the whole time.

I'm going through something similar right now - 7 weeks waiting after my appeal hearing. The frustrating part is how they act like these delays are normal when people are literally running out of money to survive. I've found that keeping detailed records of every call helps a lot. Write down the date, time, who you spoke with, and exactly what they told you. When you call back and get someone different (which always happens), you can reference the previous conversation and it seems to get better results. Also, don't let them rush you off the phone - ask questions until you understand exactly what the next step is and when it should happen. Hang in there, it does eventually get resolved but the system is definitely broken.

IMPORTANT FOR EVERYONE: Always take screenshots of your payments page showing the pay date!!!! I had a payment disappear from my portal once and they tried to tell me it never existed until I showed them the screenshot!!!!

So glad to see your update that the money finally came through! I'm dealing with a similar situation right now - my portal shows a pay date from last Tuesday but still nothing on my card. Reading through all these responses is really helpful, especially knowing about the extra fraud review for larger amounts. I had no idea that was a thing! Going to give it a few more days before I start panicking, but it's reassuring to know this seems pretty normal with the PA system. Thanks everyone for sharing your experiences!